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PROCUREMENT OPPORTUNITY

DA.UWTSD2526.078 - Enterprise Service Management Platform

University of Wales Trinity Saint David · Contract details notice on Find a Tender

Tender information last checkedLast checked 25 Sept 2026, 12:30.

Opportunity overview

The University wishes to make a Direct Award with ServiceNoW as it currently utilises the ServiceNow platform as a business-critical enterprise service management solution supporting multiple operational and customer-facing functions across the institution, including IT services, student support, marketing, digital services, workflow automation, and service management activities.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ServiceNow

Matched by number
Contract value
£830.9k
Awarded
Not supplied
Contract signed
24 Aug 2026
Including VAT
£997.1k
Award ID
1
Status
active
Identifier
GB-COH 06299383
Location
Staines, UKJ25, TW18 4TW, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DA.UWTSD2526.078
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The University intends to enter into a direct agreement with ServiceNow for the continued provision of its existing enterprise service management platform. ServiceNow is the sole owner and provider of the proprietary software, associated licences, maintenance, upgrades and vendor support required to operate the University's existing environment. The platform is deeply embedded within the University's digital infrastructure, supporting multiple business-critical services through established workflows, integrations and automations. Replacing the platform would require significant technical reimplementation, substantial additional cost, and would create unacceptable operational disruption to essential services. Following the withdrawal of the University's previous licensing reseller from the market, contracting directly with ServiceNow represents the only technically viable solution to ensure continuity of service, maintain access to ongoing product support and updates, and protect the University's existing investment in the platform.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
additionalRepeatExtensionPartialReplacement
Entry 2
Id
singleSuppliersIntellectualPropertyExclusiveRights
Entry 3
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
University of Wales Trinity Saint David
Id
GB-PPON-PCRP-2139-LPXM

Identifier

Scheme
GB-PPON
Id
PCRP-2139-LPXM

Address

Street Address
Carmarthen Campus
Locality
Carmarthen
Postal Code
SA31 3EP
Country
GB
Country Name
United Kingdom
Region
UKL14

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Entry 2
Scheme
UK_CA_DEVOLVED_REGULATIONS
Id
GB-WLS
Description
Welsh devolved regulations apply
Organisation 2
Name
ServiceNow
Id
GB-COH-06299383

Identifier

Scheme
GB-COH
Id
06299383

Address

Street Address
Strata Building, 1 Bridge street
Locality
Staines
Postal Code
TW18 4TW
Country
GB
Country Name
United Kingdom
Region
UKJ25

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
goods

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48219300
Description
Administration software package

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-06299383
Name
ServiceNow

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
ORD2027134-6
Status
active
Above Threshold
Yes
Date Signed
25 Aug 2026, 00:00
No Agreed Metrics Rationale
The contract is for the continued provision of the existing ServiceNow software platform and associated support services. Separate contract-specific KPIs have not been established because supplier performance is already governed through ServiceNow’s standard service levels, including platform availability, incident response and resolution arrangements. Performance will be monitored through these service levels, support records and regular contract management reviews. Introducing additional KPIs would largely duplicate the existing contractual measures and would not be proportionate to the nature of this established software subscription.

Period

Starts
25 Aug 2026, 00:00
Ends
25 Aug 2029, 23:59

Value

Including VAT
997,074.14
Amount
830,895.12
Currency
GBP

Documents

Entry 1
Id
080861-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
25 Aug 2026, 13:47
Format
text/html

Recorded locations

  • Buyer location · Carmarthen · UKL14 · SA31 3EP · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 066962-2026Transparency notice on Find a Tender ·
  2. 070868-2026Transparency notice on Find a Tender ·
  3. 076124-2026Contract award notice on Find a Tender ·
  4. 080861-2026Contract details notice on Find a Tender ·