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PROCUREMENT OPPORTUNITY

Technology Enabled Care Services including Call Monitoring

The North Yorkshire Council · awardUpdate, contractUpdate

Tender information last checkedLast checked 27 Sept 2026, 01:11.

Opportunity overview

The proposed modification to the contract are as follows: - Strengthen data handling provisions to ensure compliance with requirements relating to special category data. - Incorporates additional call handling services, which was intended to form part of the original agreement but was not included at the time due to implementation timescales. - Warden Call service upgrades to ensure compliance with digitalisation requirements.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Tunstall Healthcare (UK) Limited

Matched by exact name
Contract value
£1.3m
Awarded
Not supplied
Contract signed
25 Sept 2025
Award ID
066509-2026-1-1
Status
active
Identifier
01332249
Location
Whitley Bridge, UKE31, DN14 0HR, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • Technology Enabled Care Services including Call MonitoringValue not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
333-NYC-CD
Main Procurement Category
services

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85000000
Description
Health and social work services

Lots and requirements

Entry 1
Id
1
Title
Technology Enabled Care Services including Call Monitoring
Description
The Authority wishes to award a contract to provide telecare equipment, monitoring and digital telecare services. This contract supports the council's move from analogue to digital telecare services and includes the supply, installation, maintenance and monitoring of telecare equipment.

Contract period

Starts
1 Oct 2025, 00:00
Ends
30 Sept 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKE2

Buyer, suppliers and contacts

Organisation 1
Name
The North Yorkshire Council
Id
GB-FTS-82768

Identifier

Legal Name
The North Yorkshire Council
Id
8867655

Address

Street Address
County Hall, Racecourse Lane,
Locality
Northallerton
Region
UKE2
Postal Code
DL7 8AD
Country Name
United Kingdom

Contact

Telephone
+44 1609533450

Roles

buyer

Details

Organisation 2
Name
Tunstall Healthcare (UK) Limited
Id
GB-FTS-184734

Identifier

Legal Name
Tunstall Healthcare (UK) Limited
Id
01332249

Address

Street Address
Whitley Bridge
Locality
Whitley Bridge
Region
UKE31
Postal Code
DN14 0HR
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
High Court of England and Wales
Id
GB-FTS-1892

Identifier

Legal Name
High Court of England and Wales

Address

Street Address
The Strand
Locality
London
Country Name
United Kingdom

Roles

reviewBody

Details

Organisation 4
Name
The Royal Courts of Justice
Id
GB-FTS-4330

Identifier

Legal Name
The Royal Courts of Justice

Address

Street Address
The Strand
Locality
London
Postal Code
WC2A 2LL
Country Name
United Kingdom

Contact

Telephone
+44 2079476000

Roles

mediationBody

Details

Award information

Award 1
Id
066509-2026-1-1
Title
Technology Enabled Care Services including Call Monitoring
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-184734
Name
Tunstall Healthcare (UK) Limited

Contracts and changes

Entry 1
Id
066509-2026-1-1
Award ID
066509-2026-1-1
Title
Technology Enabled Care Services including Call Monitoring
Status
active
Date Signed
26 Sept 2025, 00:00

Items

Item 1
Id
1
Title
Technology Enabled Care Services including Call Monitoring
Related Lot
1

Classification

Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKE2

Value

Amount
1,287,923.67
Currency
GBP

Period

Starts
1 Oct 2025, 00:00
Ends
30 Sept 2029, 23:59

Amendments

Entry 1
Id
1
Description
The proposed modification to the contract are as follows: - Strengthen data handling provisions to ensure compliance with requirements relating to special category data. - Incorporates additional call handling services, which was intended to form part of the original agreement but was not included at the time due to implementation timescales. - Warden Call service upgrades to ensure compliance with digitalisation requirements.
Rationale
Need for additional works, services or supplies by the original contractor/concessionaire: Continuing with the existing contractor represents the most cost-effective option. The equipment currently installed within the schemes is supplied and supported by the proposed contractor, avoiding additional costs associated with replacement equipment, mobilisation, and integration. Alternative options have been explored; however, these were found to be significantly more expensive and would not provide better value for money. Changing provider would also create unnecessary disruption for service users. The current contractor has established knowledge of the schemes, equipment and service requirements, ensuring continuity and reliability of service. A change of contractor would require a transition period and could increase operational risks, particularly for vulnerable users who rely on the service. The proposed arrangement remains within the scope of the framework terms and conditions, ensuring compliance while maintaining service continuity and delivering best value.

Recorded locations

  • Buyer location · Northallerton · UKE2 · DL7 8AD · United Kingdom
  • Delivery location · UKE2

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 066509-2026awardUpdate, contractUpdate ·