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PROCUREMENT OPPORTUNITY

Implementation of Amazon Connect Platform Licence

Royal Borough of Kensington and Chelsea · award, contract

Tender information last checkedLast checked 27 Sept 2026, 01:12.

Opportunity overview

The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect platform licence. The contract was procured via Direct Award using the G-Cloud 14 Lot 3 Framework.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

PricewaterhouseCoopers LLP

Matched by exact name
Contract value
£550k
Awarded
Not supplied
Contract signed
30 Jun 2026
Award ID
066419-2026-1
Status
active
Identifier
OC303525
Location
London, UK, WC2N 6RH, United Kingdom

Classification

  • CPV72263000 — Software implementation services

Lots

  • The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect. The contract was procured via Direct Award under the G-Cloud 14 Lot 3 Framework .Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06cb47
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This contract was awarded under a Crown Commercial Service framework agreement which was procured in accordance with Directive 2014/24/EU following prior publication in OJEU. Under Article 33, contracts may be awarded under a framework without a separate OJEU notice. The award was made by direct award in accordance with the framework terms and is therefore compliant.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72263000
Description
Software implementation services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
The Royal Borough of Kensington & Chelsea (RBKC) has awarded a Service Contract to PricewaterhouseCoopers LLP for the implementation of Amazon Connect. The contract was procured via Direct Award under the G-Cloud 14 Lot 3 Framework .
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UK

Delivery Location

Description
UNITED KINGDOM

Buyer, suppliers and contacts

Organisation 1
Name
Royal Borough of Kensington and Chelsea
Id
GB-FTS-184677

Identifier

Legal Name
Royal Borough of Kensington and Chelsea

Address

Street Address
The Town Hall, 8 Hornton Street
Locality
London
Region
UK
Postal Code
W8 7NX
Country Name
United Kingdom

Contact

Name
Strategic Procurement
Telephone
+44 02073613000

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
PricewaterhouseCoopers LLP
Id
GB-FTS-14893

Identifier

Legal Name
PricewaterhouseCoopers LLP
Id
OC303525

Address

Street Address
1 Embankment Place
Locality
London
Region
UK
Postal Code
WC2N 6RH
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Public Procurement Review Service
Id
GB-FTS-35777

Identifier

Legal Name
Public Procurement Review Service

Address

Street Address
70 Whitehall
Locality
London
Postal Code
SW1A 2AS
Country Name
United Kingdom

Roles

reviewBody
reviewContactPoint

Award information

Award 1
Id
066419-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-14893
Name
PricewaterhouseCoopers LLP

Contracts and changes

Entry 1
Id
066419-2026-1
Award ID
066419-2026-1
Status
active
Date Signed
1 Jul 2026, 00:00

Value

Amount
550,000
Currency
GBP

Recorded locations

  • Buyer location · London · UK · W8 7NX · United Kingdom
  • Delivery location · UK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 066419-2026award, contract ·