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PROCUREMENT OPPORTUNITY

BHRUT/Contact Patients As a Service/DrDoctor

Barking, Havering and Redbridge University Hospitals NHS Trust · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 13:42.

Opportunity overview

Contact Patients As a Service Licence - SMS messaging for the DrDoctor Contract

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ICNH Ltd t/a DrDoctor

Matched by number
Contract value
£219.4k
Awarded
Not supplied
Contract signed
27 Jul 2026
Including VAT
£263.2k
Award ID
2
Status
active
Identifier
GB-COH 08149394
Location
London, UKI43, EC1V 2NX, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C458601
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The Contracting Authority justifies the direct award pursuant to Schedule 5, Paragraph 5(a) and 5(b) of the Procurement Act 2023 (PA23). The supplier was awarded a contract for the provision of a Patient Engagement Portal by the North East London Integrated Care Board (NEL ICB) following an open tender process in October 2023 and the contracting authority was a named party to this contract. The contract is due to expire in July 2027 with no provisions to extend. The Contracting Authority have been working with the Supplier and are now in a position to go-live with the Patient Engagement Portal that was originally procured by NEL ICB. To support patient care outcomes and patient experience, as well as to prevent cost incurrence from missed appointments, a requirement has been identified to purchase SMS messaging as a bolt on to the Patient Engagement Portal which will allow text message reminders to be sent to patients. To this end the Supplier has provided a proposal for a Contact a Patient As a Service (CPAS) which will co-term with the ICB's overarching contract for the portal. Due to interoperability restrictions applied by the incumbent supplier DrDoctor, this results in the requirement being restricted to the incumbent in line with PA23 and the grounds for intellectual property or exclusive rights apply, as all of the messaging passes through the incumbent supplier's portal and they do not allow the use of other service providers in order to protect their intellectual property. The CPAS also allows the Contracting Authority to access additional functionality which is not part of the NEL ICB contract but is required to increase digital communications with patients which will boost patient engagement, reduce DNAs (Did Not Attend) rates and give patients more control of their care. Due to the co-terminus nature of the proposed award to align with the wider NEL ICB contract expiry in July 2027, the Trust will be seeking either directly or in collaboration with NEL ICB partners, to reprocure a solution. During this reprocurement phase, the Trust will explore procurement options from the wider supplier market in line with its obligations aligned to PA23.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Barking, Havering and Redbridge University Hospitals NHS Trust
Id
GB-PPON-PBMX-8832-GMZL

Identifier

Scheme
GB-PPON
Id
PBMX-8832-GMZL

Address

Street Address
Queens Hospitals, Rom Valley Way
Locality
Romford
Postal Code
RM7 0AG
Country
GB
Country Name
United Kingdom
Region
UKI52

Contact

Name
Catherine Bray
Telephone
03304004333

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
ICNH Ltd t/a DrDoctor
Id
GB-COH-08149394

Identifier

Scheme
GB-COH
Id
08149394

Address

Street Address
128 City Road
Locality
London
Postal Code
EC1V 2NX
Country
GB
Country Name
United Kingdom
Region
UKI43

Contact

Telephone
03303211206

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64212100
Description
Short Message Service (SMS) services

Suppliers

Supplier 1
Id
GB-COH-08149394
Name
ICNH Ltd t/a DrDoctor

Related lots

1

Contracts and changes

Entry 1
Id
2
Award ID
2
Title
BHRUT/Contact Patients As a Service/DrDoctor
Status
active
Above Threshold
Yes
Date Signed
28 Jul 2026, 00:00
No Agreed Metrics Rationale
KPI's are contained within the overarching DrDoctor contract signed by NEL ICB. SLA's are included.

Period

Starts
1 Aug 2026, 00:00
Ends
31 Jul 2027, 23:59

Value

Including VAT
263,224.8
Amount
219,354
Currency
GBP

Documents

Entry 1
Id
071706-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
29 Jul 2026, 13:29
Format
text/html

Recorded locations

  • Buyer location · Romford · UKI52 · RM7 0AG · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 065719-2026Transparency notice on Find a Tender ·
  2. 065776-2026Contract award notice on Find a Tender ·
  3. 071706-2026Contract details notice on Find a Tender ·