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PROCUREMENT OPPORTUNITY

Customer Experience Measurement Solution

CalMac Ferries Limited · tender

Tender information last checkedLast checked 27 Sept 2026, 02:31.

Opportunity overview

​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice Customer Experience measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.

Classification

  • CPV79342310 — Customer survey services

Lots

  • ​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CSCO25-662
Status
active
Main Procurement Category
services
Procurement Method
selective
Procurement Method Details
Restricted procedure
Has Recurrence
No

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
79342310
Description
Customer survey services

Submission Method

electronicSubmission

Communication

Selection criteria

Criteria

Criterion 1
Type
suitability
Description
Please see Tender documentation and PCS-T

Applies To

supplier
Criterion 2
Type
economic
Description
1- Return on Capital Employed: must be at a ratio greater than “0”​ 2- Acid Test (Current Ratio): Current Ratio must be greater than “1”​ 3- Gearing: Gearing must be a figure of less than 100%​ 4- Interest Coverage: Interest Coverage must be a figure of 2 or abov
Minimum
1- Return on Capital Employed: must be at a ratio greater than “0”​ 2- Acid Test (Current Ratio): Current Ratio must be greater than “1”​ 3- Gearing: Gearing must be a figure of less than 100%​ 4- Interest Coverage: Interest Coverage must be a figure of 2 or abov

Applies To

supplier
Criterion 3
Type
technical
Description
Selection criteria as stated within the Tender documentation and PCS-T.
Minimum
Selection criteria as stated within the Tender documentation and PCS-T.

Applies To

supplier

Contract terms

Performance Terms
See Tender documentation.
Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed
Has Electronic Payment
Yes

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
1

Covered By

GPA

Tender Period

Ends
13 Aug 2026, 12:00

Second Stage

Invitation Date
13 Aug 2026, 00:00

Submission terms

Languages

en

Lots and requirements

Entry 1
Id
1
Description
​​CFL are looking to partner with a Supplier who will not only provide the technology to apply best practice CX measurement but will also support the full customer research framework and leverage advances in AI to ensure we obtain rich and actionable summaries of our customer feedback.
Has Renewal
Yes
Has Options
No
Status
active

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
40
Criterion 2
Type
price
Description
60

Contract period

Duration In Days
720

Renewal

Description
Two 12-month extension options

Second Stage

Minimum Candidates
6
Maximum Candidates
6

Submission terms

Variant Policy
notAllowed

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79342310
Description
Customer survey services

Delivery locations

Entry 1
Region
UKM

Buyer, suppliers and contacts

Organisation 1
Name
CalMac Ferries Limited
Id
GB-FTS-6996

Identifier

Legal Name
CalMac Ferries Limited

Address

Street Address
Ferry Terminal
Locality
Gourock
Region
UKM
Postal Code
PA19 1QP
Country Name
United Kingdom

Contact

Name
Ryan Armour
Telephone
+44 1475650230

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Description
Ferry Operator
Entry 2
Scheme
COFOG
Description
Ferry Operator
Organisation 2
Name
Scottish Courts and Tribunals Services
Id
GB-FTS-184641

Identifier

Legal Name
Scottish Courts and Tribunals Services

Address

Street Address
Scottish Courts and Tribunals Services
Locality
Greenock
Postal Code
PA15 1TR
Country Name
United Kingdom

Roles

reviewBody

Recorded locations

  • Buyer location · Gourock · UKM · PA19 1QP · United Kingdom
  • Delivery location · UKM

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 065674-2026tender ·