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PROCUREMENT OPPORTUNITY

Technology Enabled Care Service (TECS) in Herefordshire

Herefordshire Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 23:06.

Opportunity overview

The contract is for the provision of a Technology Enabled Care Service (TECS) across Herefordshire. The service supports vulnerable residents to live safely and independently in their own homes and helps prevent avoidable hospital admissions. The contract is jointly commissioned by Herefordshire Council and NHS Herefordshire and Worcestershire Integrated Care Board (ICB) and supports both organisations in meeting their statutory responsibilities under the Care Act 2014 for the provision of community equipment and technology-enabled care services. The service includes the supply, installation, maintenance and monitoring of technology-enabled care equipment, community equipment, daily living aids and minor adaptations, together with the collection, cleaning, refurbishment and recycling of equipment no longer required. Continuity of this service is essential to protect the health, safety and wellbeing of individuals who rely on technology-enabled care and community equipment to remain safely in their own homes. Any disruption to service provision could result in increased risks to service users, including avoidable hospital admissions, delays in hospital discharge, safeguarding concerns, and a reduced ability to live independently. Note regarding contract dates: Due to system constraints within the publication platform, certain dates displayed in this notice may not reflect the actual commencement date of the contract. Following the direct award decision of 18 July 2025, service delivery under the contract commenced on 1 August 2025 to ensure continuity of critical Technology Enabled Care Services. The contract documentation was finalised and the contract formally executed on 3 July 2026. Any contract dates generated or recorded by the system should therefore not be interpreted as the date of the actual commencement of the contract. This is an 18 month contract which commenced on 1 August 2025 and expires on 31 March 2027.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

CAREIUM UK LIMITED

Matched by number
Contract value
£941.7k
Awarded
Not supplied
Contract signed
2 Jul 2026
Including VAT
£1.1m
Award ID
1
Status
active
Identifier
GB-COH 04133585
Location
Blackburn, UKD41, BB1 2QE, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
16503
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
A direct award was necessary to ensure the continuity of critical Technology Enabled Care Services (TECS), which support the safety, wellbeing and independence of vulnerable residents, including older people, disabled people and those with long-term care and support needs. The urgency arose as a result of the unexpected termination of the existing contract, leading to the immediate cessation of service provision. This circumstance was unforeseen by the contracting authorities and left insufficient time to undertake a compliant competitive procurement process before continuity arrangements were required. Continuity of this service is essential to protect the health, safety and wellbeing of individuals who rely on technology-enabled care and community equipment to remain safely in their own homes. Any disruption to service provision could result in increased risks to service users, including avoidable hospital admissions, delays in hospital discharge, safeguarding concerns, and a reduced ability to live independently. The direct award was therefore necessary and proportionate to maintain uninterrupted service delivery while longer-term commissioning and procurement arrangements are put in place.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
urgency

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Herefordshire Council
Id
GB-PPON-PDTG-2978-LHCN

Identifier

Scheme
GB-PPON
Id
PDTG-2978-LHCN

Address

Street Address
Herefordshire Council, Plough Lane
Locality
Hereford
Postal Code
HR4 0LE
Country
GB
Country Name
United Kingdom
Region
UKG11

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
NHS HEREFORDSHIRE AND WORCESTERSHIRE INTEGRATED CARE BOARD
Id
GB-NHS-QGH

Identifier

Scheme
GB-NHS
Id
QGH

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PNMN-7243-RQRR

Address

Street Address
Kirkham House, John Comyn Drive, Perdiswell
Locality
Worcester
Postal Code
WR3 7NS
Country
GB
Country Name
United Kingdom
Region
UKG12

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 3
Name
CAREIUM UK LIMITED
Id
GB-COH-04133585

Identifier

Scheme
GB-COH
Id
04133585

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PLPB-9615-NDDR

Address

Street Address
Aspinall House
Locality
Blackburn
Postal Code
BB1 2QE
Country
GB
Country Name
United Kingdom
Region
UKD41

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
32500000
Description
Telecommunications equipment and supplies
Entry 2
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKG11
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-04133585
Name
CAREIUM UK LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
3 Jul 2026, 00:00
No Agreed Metrics Rationale
The estimated contract value is less than £5 million

Period

Starts
3 Jul 2026, 00:00
Ends
31 Mar 2027, 23:59

Value

Including VAT
1,129,999
Amount
941,666
Currency
GBP

Documents

Entry 1
Id
067683-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
17 Jul 2026, 11:40
Format
text/html

Recorded locations

  • Buyer location · Hereford · UKG11 · HR4 0LE · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 065125-2026Transparency notice on Find a Tender ·
  2. 067246-2026Contract award notice on Find a Tender ·
  3. 067683-2026Contract details notice on Find a Tender ·