Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

West Midlands First Contact Assessment and Referral, Restorative Justice, and Hate Crime Victims Services

Police and Crime Commissioner for West Midlands · Tender notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 04:31.

Opportunity overview

The Police and Crime Commissioner (PCC) for the West Midlands, Simon Foster is embarking on an ambitious transformation of victim services across the region. This tender invites applicants to submit innovative and creative proposals aimed at enhancing support for victims of crime, ensuring that victims’ needs are at the core of service delivery. The goal is to achieve positive, sustainable outcomes at the local level, where victims feel supported, heard, and empowered throughout their journey, whether they are going through the criminal justice system. The West Midlands has a diverse and growing population, and the PCC is keen to ensure that services are tailored to the specific needs of all individuals. The aim is to create a centre of excellence in victim support, where collaboration, empathy, and responsiveness are at the forefront of service delivery. This approach will contribute to a cohesive and effective system, where all partners, ranging from policing; Local Authorities; Health Services, and voluntary sector organisations work together to provide high-quality, trauma-informed care and support.

Classification

  • CPV75110000 — General public services
  • CPV75200000 — Provision of services to the community
  • CPV75230000 — Justice services
  • CPV75231200 — Services related to the detention or rehabilitation of criminals
  • CPV75241100 — Police services
  • CPV79110000 — Legal advisory and representation services
  • CPV79140000 — Legal advisory and information services
  • CPV85312500 — Rehabilitation services
  • CPV98000000 — Other community, social and personal services

Lots

  • First Contact Assessment and Referral£7.9m
  • Restorative Justice£2.2m
  • Hate Crime Services£1.2m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06c6df
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
Two Stage Procedure

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
8 Sept 2026, 23:00

Enquiry period

Ends
1 Sept 2026, 23:00

Expected award period

Ends
1 Dec 2026, 23:59

Lots and requirements

Entry 1
Id
1
Title
First Contact Assessment and Referral
Description
First Contact Assessment and Referral Services
Status
active
Has Renewal
Yes

Value

Including VAT
7,919,801
Amount
7,919,800
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Value for Money

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Contract period

Starts
1 Jun 2027, 00:00
Ends
31 May 2030, 23:59
Max Extent Date
31 May 2034, 00:59

Renewal

Description
Will be optional
Entry 2
Id
2
Title
Restorative Justice
Description
Restorative Justice Services Services
Status
active
Has Renewal
Yes

Value

Including VAT
2,249,801
Amount
2,249,800
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Value for Money

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Contract period

Starts
1 Jun 2027, 00:00
Ends
31 May 2030, 23:59
Max Extent Date
31 May 2034, 00:59

Renewal

Description
Will be optional
Entry 3
Id
3
Title
Hate Crime Services
Description
Hate Crime Services Services
Status
active
Has Renewal
Yes

Value

Including VAT
1,173,201
Amount
1,173,200
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Value for Money

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Contract period

Starts
1 Jun 2027, 00:00
Ends
31 May 2030, 23:59
Max Extent Date
31 May 2034, 00:59

Renewal

Description
Will be optional

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
75110000
Description
General public services
Entry 2
Scheme
CPV
Id
75200000
Description
Provision of services to the community
Entry 3
Scheme
CPV
Id
75230000
Description
Justice services
Entry 4
Scheme
CPV
Id
75231200
Description
Services related to the detention or rehabilitation of criminals
Entry 5
Scheme
CPV
Id
75241100
Description
Police services
Entry 6
Scheme
CPV
Id
79110000
Description
Legal advisory and representation services
Entry 7
Scheme
CPV
Id
79140000
Description
Legal advisory and information services
Entry 8
Scheme
CPV
Id
85312500
Description
Rehabilitation services
Entry 9
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
75110000
Description
General public services
Entry 2
Scheme
CPV
Id
75200000
Description
Provision of services to the community
Entry 3
Scheme
CPV
Id
75230000
Description
Justice services
Entry 4
Scheme
CPV
Id
75231200
Description
Services related to the detention or rehabilitation of criminals
Entry 5
Scheme
CPV
Id
75241100
Description
Police services
Entry 6
Scheme
CPV
Id
79110000
Description
Legal advisory and representation services
Entry 7
Scheme
CPV
Id
79140000
Description
Legal advisory and information services
Entry 8
Scheme
CPV
Id
85312500
Description
Rehabilitation services
Entry 9
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
75110000
Description
General public services
Entry 2
Scheme
CPV
Id
75200000
Description
Provision of services to the community
Entry 3
Scheme
CPV
Id
75230000
Description
Justice services
Entry 4
Scheme
CPV
Id
75231200
Description
Services related to the detention or rehabilitation of criminals
Entry 5
Scheme
CPV
Id
75241100
Description
Police services
Entry 6
Scheme
CPV
Id
79110000
Description
Legal advisory and representation services
Entry 7
Scheme
CPV
Id
79140000
Description
Legal advisory and information services
Entry 8
Scheme
CPV
Id
85312500
Description
Rehabilitation services
Entry 9
Scheme
CPV
Id
98000000
Description
Other community, social and personal services

Delivery locations

Entry 1
Region
UKG
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
064551-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
9 Jul 2026, 10:48
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Police and Crime Commissioner for West Midlands
Id
GB-PPON-PHLH-1699-TDLT

Identifier

Scheme
GB-PPON
Id
PHLH-1699-TDLT

Address

Street Address
Lloyd House, Colmore Circus Queensway
Locality
Birmingham
Postal Code
B4 6AT
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Name
Chelsea

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Birmingham · UKG31 · B4 6AT · United Kingdom
  • Delivery location · UKG · United Kingdom

Notice and amendment history

7 published notice versions reviewed by ProcuraAxis.

7 VERSIONS
  1. 064429-2026Tender notice on Find a Tender ·
  2. 064436-2026Tender notice on Find a Tender ·
  3. 064506-2026Tender notice on Find a Tender ·
  4. 064541-2026Tender notice on Find a Tender ·
  5. 064542-2026Tender notice on Find a Tender ·
  6. 064546-2026Tender notice on Find a Tender ·
  7. 064551-2026Tender notice on Find a Tender ·