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PROCUREMENT OPPORTUNITY

Community Reablement & Home Care Services for Adults in Hammersmith & Fulham

London Borough of Hammersmith and Fuham (LBHF) · Tender notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 06:02.

Opportunity overview

The London Borough of Hammersmith & Fulham (the Council) is inviting suitably qualified and experienced providers to tender for the delivery of Community Reablement & Home Care Services. This procurement supports a continuum of support available to residents to regain or retain their independence living in the community. The services will provide support for adults in Hammersmith & Fulham by proactively taking all opportunities to build on people's strengths, maximise their independence and connect them with their community. This procurement represents a strategic redesign of the previous service model. It reflects learning from previous delivery, stakeholder engagement, and evolving adults social care priorities. The new model will have a focus on reablement enabling support to residents to regain the skills, confidence and social networks to return to their previous levels of independence as far as possible and reduce the likelihood of admission/ re-admission to hospital, or the need for long term care and support. Scope of Services: The commissioned services will provide intensive, enabling support to residents to regain the skills, confidence and social networks to return to their previous levels of independence as far as possible and reduce the likelihood of admission/ re-admission to hospital, or the need for long term care and support. While many people will not need support after reablement, some people will require further support to enable them to continue to live safely at home. The new model will take a more enabling approach to homecare, thereby increasing opportunities for further independence through closer relationships with our community health and primary care services to ensure early intervention when there is any deterioration or concerns with health conditions.

Classification

  • CPV85312000 — Social work services without accommodation
  • CPV85312500 — Rehabilitation services

Lots

  • Community Reablement Services for Adults in London Borough of Hammersmith and Fulham£77.9m · Including VAT
  • Homecare Services for Adults In London Borough of Hammersmith and Fulham£77.9m · Including VAT

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06c539
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Suppliers are requested to register on our tender portal to access the tender. https://www.capitalesourcing.com

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Techniques

Has Framework Agreement
Yes

Framework Agreement

Maximum Participants
18
Method
withoutReopeningCompetition
Type
closed
Description
Each sub-lot has three providers: Primary, Secondary and Tertiary. “Primary Provider” means the first provider to be offered the required package of care at any given time at the locality of the residents’ address throughout the life of the call-off contract. “Secondary Provider” means the second provider to be offered the required package of care at any given time at the locality of the residents’ address throughout the life of the call-off contract, but only if the Primary Provider of that locality declined the package of care, could not fully meet the needs of a resident or did not accept the package of care within the set timeframe. “Tertiary Provider” means the third provider to be offered the required package of care at any given time at the locality of the residents’ address throughout the life of the call-off contract, but only if the Primary Provider and Secondary Provider of that locality declined the package of care, could not fully meet the needs of a resident or did not accept the package of care within the set timeframe. Full details are explained in the tender documents.

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
4 Aug 2026, 12:00

Enquiry period

Ends
20 Jul 2026, 17:00

Expected award period

Ends
12 Oct 2026, 23:59

Lot Details

Award criteria

Description
The framework will adopt a multi-lot locality model for community reablement and home care. Potential Suppliers are invited to submit a Procurement Response for one or both lots, however a Supplier may only be awarded one locality (sub-lot) under each Lot of the Framework. All bidders will need to submit their locality preference in order of 1st, 2nd & 3rd choice, and will be allocated a locality (sub-lot) based on their overall tender score. Full details are explained in the tender documents.

Lots and requirements

Entry 1
Id
1
Title
Community Reablement Services for Adults in London Borough of Hammersmith and Fulham
Description
Lot 1 focuses on short-term, intensive reablement support for adults to help them regain independence following illness, hospital discharge, or a crisis. The service is time-limited and outcome‑focused, supporting people to relearn daily living skills, reduce reliance on ongoing care, and maximise independence within their own homes. The emphasis is on strengths‑based practice, multidisciplinary working, and preventing or reducing long‑term care needs.
Status
active

Value

Including VAT
77,936,560
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial (Price)

Numbers

Entry 1
Number
40
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
CQC Rating Potential Providers must be registered with the Care Quality Commission (CQC) for the provision of personal care and must hold a minimum overall CQC rating of “Good”. Potential Providers must also ensure that any sub-contractors who they engage to provide regulated activities (as described in the Specification) are required at all times to hold and maintain an “Outstanding” or “Good” CQC rating. Financial Capacity Potential Providers and all Subcontractors will be assessed for financial capacity. If the Potential Provider has a poor credit rating (which is a score of 50 or less in a CreditSafe check) and further assessment of the supporting documentation highlights concerns over financial viability that cannot be reasonably satisfied, then it is likely that the bid will be excluded.
Criterion 2
Type
technical
Description
Technical Ability Potential Providers must demonstrate relevant technical experience in delivering regulated Reablement and Homecare services that reflect the scope, scale and complexity described in the Specification. For Lot 1 – Community Reablement, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either: Option A (Single Contract): One (1) current Community Reablement contract with a Local Authority or NHS body in which the Potential Provider received a minimum value of £250,000 in the 2025/26 financial year; OR Option B (Multiple Contracts): Up to a maximum of three (3) current, Community Reablement contracts with Local Authority and/or NHS bodies, which, when combined, means that the Potential Provider received a minimum value of £390,000 in the 2025/26 financial year. For Lot 2 – Homecare, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either: Option A (Single Contract): One (1) current Homecare contract with a Local Authority or NHS body, in which the Potential Provider received a minimum value of £1.5 million in the 2025/26 financial year; OR Option B (Multiple Contracts): Up to a maximum of three (3) current Homecare contracts with a Local Authority and/or NHS bodies which, when combined, means that the Potential Provider received a minimum value of £2 million in the 2025/26 financial year. Providers are required to demonstrate the actual monetary value received (i.e. income invoiced and/or paid) from Homecare or Community Reablement contracts delivered during the 2025/26 financial year. Potential Providers and any sub-contractors must demonstrate that they have a CQC registered operational office or delivery base that has a minimum CQC rating of “Outstanding” or “Good” located within the London Borough of Hammersmith & Fulham or in one of the Boroughs that share a boundary with Hammersmith & Fulham. This includes: · Royal Borough of Kensington and Chelsea · London Borough of Brent · London Borough of Ealing · London Borough of Hounslow · London Borough of Richmond upon Thames · London Borough of Wandsworth All Conditions of Participation relating to technical ability, regulatory compliance and local operational presence have been set in direct alignment with the requirements of the Specification to ensure that appointed Providers are capable of delivering the Services to the required standard. Where minimum standards are specified in relation to technical ability, regulatory compliance, or local operational presence, these will be assessed on a pass/fail basis as Conditions of Participation. Potential Providers failing to meet these minimum standards will be excluded from the procurement process.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
6 Nov 2026, 00:00
Ends
5 Nov 2030, 23:59
Entry 2
Id
2
Title
Homecare Services for Adults In London Borough of Hammersmith and Fulham
Description
Lot 2 covers longer-term homecare support for residents who require ongoing assistance to live safely at home. This includes personal care and daily living support delivered in a person‑centred and flexible way, aligned with assessed needs and care plans. The service aims to maintain independence, stability, and wellbeing, while supporting hospital avoidance and timely hospital discharge where appropriate.
Status
active

Value

Including VAT
77,936,560
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
60
Weight
percentageExact
Criterion 2
Type
price
Name
Commercial (Price)

Numbers

Entry 1
Number
40
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
CQC Rating Potential Providers must be registered with the Care Quality Commission (CQC) for the provision of personal care and must hold a minimum overall CQC rating of “Good”. Potential Providers must also ensure that any sub-contractors who they engage to provide regulated activities (as described in the Specification) are required at all times to hold and maintain an “Outstanding” or “Good” CQC rating. Financial Capacity Potential Providers and all Subcontractors will be assessed for financial capacity. If the Potential Provider has a poor credit rating (which is a score of 50 or less in a CreditSafe check) and further assessment of the supporting documentation highlights concerns over financial viability that cannot be reasonably satisfied, then it is likely that the bid will be excluded.
Criterion 2
Type
technical
Description
Technical Ability Potential Providers must demonstrate relevant technical experience in delivering regulated Reablement and Homecare services that reflect the scope, scale and complexity described in the Specification. For Lot 1 – Community Reablement, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either: Option A (Single Contract): One (1) current Community Reablement contract with a Local Authority or NHS body in which the Potential Provider received a minimum value of £250,000 in the 2025/26 financial year; OR Option B (Multiple Contracts): Up to a maximum of three (3) current, Community Reablement contracts with Local Authority and/or NHS bodies, which, when combined, means that the Potential Provider received a minimum value of £390,000 in the 2025/26 financial year. For Lot 2 – Homecare, to meet the minimum standard for the conditions of participation, Potential Providers must provide evidence of either: Option A (Single Contract): One (1) current Homecare contract with a Local Authority or NHS body, in which the Potential Provider received a minimum value of £1.5 million in the 2025/26 financial year; OR Option B (Multiple Contracts): Up to a maximum of three (3) current Homecare contracts with a Local Authority and/or NHS bodies which, when combined, means that the Potential Provider received a minimum value of £2 million in the 2025/26 financial year. Providers are required to demonstrate the actual monetary value received (i.e. income invoiced and/or paid) from Homecare or Community Reablement contracts delivered during the 2025/26 financial year. Potential Providers and any sub-contractors must demonstrate that they have a CQC registered operational office or delivery base that has a minimum CQC rating of “Outstanding” or “Good” located within the London Borough of Hammersmith & Fulham or in one of the Boroughs that share a boundary with Hammersmith & Fulham. This includes: · Royal Borough of Kensington and Chelsea · London Borough of Brent · London Borough of Ealing · London Borough of Hounslow · London Borough of Richmond upon Thames · London Borough of Wandsworth All Conditions of Participation relating to technical ability, regulatory compliance and local operational presence have been set in direct alignment with the requirements of the Specification to ensure that appointed Providers are capable of delivering the Services to the required standard. Where minimum standards are specified in relation to technical ability, regulatory compliance, or local operational presence, these will be assessed on a pass/fail basis as Conditions of Participation. Potential Providers failing to meet these minimum standards will be excluded from the procurement process.

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
6 Nov 2026, 00:00
Ends
5 Nov 2030, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85312000
Description
Social work services without accommodation
Entry 2
Scheme
CPV
Id
85312500
Description
Rehabilitation services

Delivery locations

Entry 1
Region
UKI33
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
85312000
Description
Social work services without accommodation
Entry 2
Scheme
CPV
Id
85312500
Description
Rehabilitation services

Delivery locations

Entry 1
Region
UKI33
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
063652-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
7 Jul 2026, 13:35
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Hammersmith and Fuham (LBHF)
Id
GB-PPON-PHTW-6333-BQGD

Identifier

Scheme
GB-PPON
Id
PHTW-6333-BQGD

Address

Street Address
Town Hall, King Street
Locality
London
Postal Code
W6 9JU
Country
GB
Country Name
United Kingdom
Region
UKI33

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · London · UKI33 · W6 9JU · United Kingdom
  • Delivery location · UKI33 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 063652-2026Tender notice on Find a Tender ·