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PROCUREMENT OPPORTUNITY

24/7 Clinical Call Handling Services

BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST · Transparency notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 08:12.

Opportunity overview

The service comprises of a Citywide Messaging Service which provides a 24/7 call handling function to centrally collate, monitor, and direct messages and referrals, according to their urgency, to the Trust Integrated Multidisciplinary Community Teams (IMTs) that form part of the Adults & Community Division. The supplier take all messages for the members of the IMTs, follows a scheduled pathway of escalation as well as directing all referrals appropriately to the referral management centre or the multidisciplinary team allowing for immediate prioritisation, according to clinical need.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06c293
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
The justification for this notice is "Additional or repeat goods, services or works - extension or partial replacement" and not what is found on the FTS notice due to technical complications. Extension of existing services whilst the authority plans services to be brought inhouse. This will imply heavy TUPE implications taking considerable time to mobilise a new service. As part of due diligence, Procurement undertook a Pre-Market Engagement (PME) exercise on 17th February 2026. Two suppliers participated. To assess and challenge the cost identified by the incumbent, an indicative quote was obtained from the alternative organisation based on delivery of the service in its current form. This proposal demonstrated a high cost pressure in comparison to extension with the incumbent.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
urgency

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
BIRMINGHAM COMMUNITY HEALTHCARE NHS FOUNDATION TRUST
Id
GB-NHS-RYW

Identifier

Scheme
GB-NHS
Id
RYW

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PLVW-7764-XPRN

Address

Street Address
3 Priestley Wharf, Holt Street
Locality
Birmingham
Postal Code
B7 4BN
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Name
Armelle Wollo

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
UNIVERSITY HOSPITALS BIRMINGHAM NHS FOUNDATION TRUST
Id
GB-NHS-RRK
Role Details
BBCS Procurement Collaborative

Identifier

Scheme
GB-NHS
Id
RRK

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PWVL-6877-BXXV

Address

Street Address
Mindelsohn Way
Locality
Birmingham
Postal Code
B15 2GW
Country
GB
Country Name
United Kingdom
Region
UKG31

Contact

Name
Armelle Wollo

Roles

procuringEntity

Details

Organisation 3
Name
East of England Ambulance Service NHS Trust
Id
GB-CHC-1047987

Identifier

Scheme
GB-CHC
Id
1047987

Address

Street Address
Whiting Way
Locality
Melbourn
Postal Code
SG8 6EN
Country
GB
Country Name
United Kingdom
Region
UKH12

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes

Award information

Award 1
Id
1
Title
24/7 Clinical Call Handling Service
Status
pending
Main Procurement Category
services
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64216100
Description
Electronic message services

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKE
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKI
Country
GB
Country Name
United Kingdom
Entry 8
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 9
Region
UKK
Country
GB
Country Name
United Kingdom

Value

Including VAT
661,136
Amount
661,136
Currency
GBP

Suppliers

Supplier 1
Id
GB-CHC-1047987
Name
East of England Ambulance Service NHS Trust

Contract period

Starts
2 Jul 2026, 00:00
Ends
30 Jun 2027, 23:59

Related lots

1

Documents

Entry 1
Id
062352-2026
Document Type
awardNotice
Notice Type
UK5
Description
Transparency notice on Find a Tender
Published
2 Jul 2026, 15:00
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
2 Jul 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Birmingham · UKG31 · B7 4BN · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 062352-2026Transparency notice on Find a Tender ·