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PROCUREMENT OPPORTUNITY

CO6211 Public Protection Monitoring and Response Service

Tower Hamlets · Tender notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 15:27.

Opportunity overview

This procurement will appoint a single contractor to deliver a 24/7 CCTV Control Centre service. The service will include the provision of suitably trained operators to monitor the Borough’s CCTV systems across Public Realm, Housing, Leisure, Parks, enhanced ANPR and Open Spaces; and third-party sites alongside the delivery of ancillary services such as out-of-hours call handling including noise complaints.

Classification

  • CPV32000000 — Radio, television, communication, telecommunication and related equipment
  • CPV35000000 — Security, fire-fighting, police and defence equipment
  • CPV75000000 — Administration, defence and social security services
  • CPV92222000 — Closed circuit television services

Lots

  • Lot 1£3.1m

Documents and notices

  • Tender notice on Find a TenderOpen source ↗
  • All bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.Open source ↗
  • The technical specifications will be clearly set out in the Invitation to Tender document. All bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.Open source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CO6211
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
Published risks
All information can be found in the published ITT.

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
3 Aug 2026, 12:00

Enquiry period

Ends
24 Jul 2026, 00:00

Expected award period

Ends
21 Oct 2026, 23:59

Contract terms

Financial Terms
Information regarding payment terms can be found in the published ITT

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
3,662,400
Amount
3,052,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality and Social Value
Description
Quality - 60% Social Value - 10%

Numbers

Entry 1
Number
70
Weight
percentageExact
Criterion 2
Type
price
Name
Price
Description
Price - 30%

Numbers

Entry 1
Number
30
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
The legal and financial capacity conditions of participation will be clearly set out in the Invitation to Tender document
Criterion 2
Type
technical
Description
The technical ability conditions of participation will be clearly set out in the Invitation to Tender document

Suitability

Sme
Yes

Contract period

Starts
30 Oct 2026, 00:00
Ends
29 Oct 2029, 23:59
Max Extent Date
29 Oct 2030, 23:59

Renewal

Description
Up to 12 month extension at the Council's discretion

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
32000000
Description
Radio, television, communication, telecommunication and related equipment
Entry 2
Scheme
CPV
Id
35000000
Description
Security, fire-fighting, police and defence equipment
Entry 3
Scheme
CPV
Id
75000000
Description
Administration, defence and social security services
Entry 4
Scheme
CPV
Id
92222000
Description
Closed circuit television services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
L-1
Document Type
biddingDocuments
Description
All bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.
Entry 2
Id
L-2
Document Type
technicalSpecifications
Description
The technical specifications will be clearly set out in the Invitation to Tender document. All bidders need to be registered on Proactis/Due North in order to access this opportunity through the London Tenders portal.
Entry 3
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 4
Id
060610-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
29 Jun 2026, 10:09
Format
text/html

Planning and budget

No Engagement Notice Rationale
A preliminary market engagement notice was not published for this procurement as sufficient engagement and research had already been undertaken prior to the tender process. Informal consultations were carried out during the project planning stage to assess supplier capability, service delivery approaches, and indicative costs. It was determined that a further formal preliminary market engagement would not add produce new insights. Proceeding directly to tender was therefore considered a proportionate and efficient approach that maintains both transparency and value for money.

Buyer, suppliers and contacts

Organisation 1
Name
Tower Hamlets
Id
GB-PPON-PQBL-2673-MVYG

Identifier

Scheme
GB-PPON
Id
PQBL-2673-MVYG

Address

Street Address
New Town Hall
Locality
London
Postal Code
E1 1BJ
Country
GB
Country Name
United Kingdom
Region
UKI42

Contact

Name
Tolulope Shodipo
Telephone
+44 2073644099

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · London · UKI42 · E1 1BJ · United Kingdom
  • Delivery location · UKI · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 060610-2026Tender notice on Find a Tender ·