ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Out of Hours Call Handling

Chesterfield Borough Council · award, contract

Tender information last checkedLast checked 27 Sept 2026, 16:11.

Opportunity overview

Chesterfield Borough Council is seeking to appoint a partner to effectively and reliably deliver an Out of Hours call handling service. This is for the handling of calls outside of the Authority's own customer contact centre operating hours. The contract will cover an array of services including, but not limited to • Emergency out of hour repairs • Supporting tenants locked out of properties • Dog Warden Services • Drainage • Flooding • Homelessness • Emergency Planning • Other ad hoc requests

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SPS Doorguard

Matched by number
Contract value
£32k
Awarded
Not supplied
Contract signed
25 Jun 2026
Award ID
060347-2026-1
Status
active
Identifier
GB-COH SC113186
Location
Glasgow, UKF, United Kingdom

Classification

  • CPV79510000 — Telephone-answering services

Lots

  • This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of £32,006.00 excl. VAT.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN817253
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Under threshold procurement via Direct Award through Framework

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
79510000
Description
Telephone-answering services

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
This is a contract award notice for the provision of Out of Hours Call Handling services for Chesterfield Borough Council. The contract was procured via a call-off from the EEM Framework Vacant Property Services ref EEM071. The total contract value is a maximum of £32,006.00 excl. VAT.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKF

Buyer, suppliers and contacts

Organisation 1
Name
Chesterfield Borough Council
Id
GB-FTS-139160

Identifier

Legal Name
Chesterfield Borough Council
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Town Hall, Rose Hill
Locality
Chesterfield
Region
UKF12
Postal Code
S401LP
Country Name
United Kingdom

Contact

Name
Christian Blakemore

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
SPS Doorguard
Id
GB-COH-SC113186

Identifier

Legal Name
SPS Doorguard
Id
SC113186
Scheme
GB-COH

Address

Locality
Glasgow
Region
UKF
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
The High Court of Justice Royal Courts of Justice
Id
GB-FTS-183843

Identifier

Legal Name
The High Court of Justice Royal Courts of Justice

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
060347-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-SC113186
Name
SPS Doorguard

Contracts and changes

Entry 1
Id
060347-2026-1
Award ID
060347-2026-1
Status
active
Date Signed
26 Jun 2026, 00:00

Value

Amount
32,006
Currency
GBP

Recorded locations

  • Buyer location · Chesterfield · UKF12 · S401LP · United Kingdom
  • Delivery location · UKF

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 060347-2026award, contract ·