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PROCUREMENT OPPORTUNITY

Mystery Shopping Market Research for TransPennine Trains Limited

Transpennine Trains Limited · Tender notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 18:36.

Opportunity overview

TransPennine Express (TPE) is a train operating company dedicated to providing high-quality rail services across the North of England and into Scotland. We are committed to continually improving the customer experience and rely on detailed, accurate, and insightful mystery shopping data to support service enhancements, training, and performance monitoring. We are looking for a service provider to support with our mystery shopping programme. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Manchester:-Market-research-services./3K9M892546 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/3K9M892546

Classification

  • CPV79310000 — Market research services

Lots

  • Lot 1£375k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TPT365
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
21 Jul 2026, 12:00

Enquiry period

Ends
3 Jul 2026, 12:00

Expected award period

Ends
10 Sept 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
450,000
Amount
375,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Commercials
Description
Refer to tender docs

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Type
quality
Name
Quality and Technical
Description
Refer to tender docs

Numbers

Entry 1
Number
40
Weight
percentageExact
Criterion 3
Type
quality
Name
Social Value
Description
Refer to tender docs

Numbers

Entry 1
Number
10
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Please refer to Procurement Specific Questionnaire - ITT Part 3A
Criterion 2
Type
technical
Description
Please refer to Procurement Specific Questionnaire - ITT Part 3A

Suitability

Sme
Yes

Contract period

Starts
1 Oct 2026, 00:00
Ends
30 Sept 2027, 23:59
Max Extent Date
30 Sept 2029, 23:59

Renewal

Description
Option for 1 year extension at the end of the initial term of 12 months followed by another option to extend by a further year.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79310000
Description
Market research services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
058926-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
23 Jun 2026, 12:33
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Transpennine Trains Limited
Id
GB-PPON-PXNX-1214-CQYL

Identifier

Scheme
GB-PPON
Id
PXNX-1214-CQYL

Address

Street Address
Bridgewater House, 58-60 Whitworth Street
Locality
Manchester
Postal Code
M1 6LT
Country
GB
Country Name
United Kingdom
Region
UKD33

Contact

Name
Ahmed Akram
Telephone
0330 095 4077

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking

Recorded locations

  • Buyer location · Manchester · UKD33 · M1 6LT · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 058926-2026Tender notice on Find a Tender ·