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PROCUREMENT OPPORTUNITY

Customer Contact Discovery Project

Westmorland and Furness Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 15:52.

Opportunity overview

Westmorland and Furness Council has procured a contract for Consultancy services to develop a comprehensive baseline of all existing customer contact channels and associated costs, across all services, with analysis and recommendations to develop a multi-year transformation programme.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

KPMG LLP

Matched by number
Contract value
£75k
Awarded
Not supplied
Contract signed
31 May 2026
Including VAT
£90k
Award ID
1
Status
active
Identifier
GB-COH OC301540
Location
London, UKI42, E14 5GL, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
WAF - RFQ- 1019
Status
complete
Procurement Method
limited
Procurement Method Details
Below threshold - limited competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Westmorland and Furness Council
Id
GB-PPON-PYYD-1758-YNVR

Identifier

Scheme
GB-PPON
Id
PYYD-1758-YNVR

Address

Street Address
South Lakeland House
Locality
Kendal
Postal Code
LA9 4DQ
Country
GB
Country Name
United Kingdom
Region
UKD12

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
KPMG LLP
Id
GB-COH-OC301540

Identifier

Scheme
GB-COH
Id
OC301540

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PMGV-6254-LTTL

Address

Street Address
15 Canada Square
Locality
London
Postal Code
E14 5GL
Country
GB
Country Name
United Kingdom
Region
UKI42

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79411100
Description
Business development consultancy services

Delivery locations

Entry 1
Region
UKD1
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-OC301540
Name
KPMG LLP

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
No
Date Signed
1 Jun 2026, 00:00

Period

Starts
8 Jun 2026, 00:00
Ends
31 Jul 2026, 23:59

Value

Including VAT
90,000
Amount
75,000
Currency
GBP

Documents

Entry 1
Id
057641-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
18 Jun 2026, 14:40
Format
text/html

Recorded locations

  • Buyer location · Kendal · UKD12 · LA9 4DQ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 057641-2026Contract details notice on Find a Tender ·