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PROCUREMENT OPPORTUNITY

Integrated Hospitality Technology platform (EPOS, Digital Ordering, Kiosk & CRM Solutions)

University Of Edinburgh · tender

Tender information last checkedLast checked 23 Sept 2026, 12:42.

Opportunity overview

The University requires a flexible and scalable software and hardware solution to support the efficient operation of a complex, multi-site catering environment. This solution must seamlessly operate across the full catering estate, which spans a range of commercial operations including: retail, full-service restaurants, bars and hotels.

Classification

  • CPV72212110 — Point of sale (POS) software development services
  • CPV48110000 — Point of sale (POS) software package

Lots

  • The solution must encompass: EPoS tills to include hand-held POS, with integrated payment options and merchant services. Digital ordering via a mobile application, enabling: Order & Pay at Table through QR code scanning or similar Order-ahead for collection (Click & Collect) Order for delivery to pre-set locations Self-service kiosks for fast, intuitive customer ordering, with integrated payment options Customer reward options applicable & redeemable across all digital ordering, kiosk and EPoS channels. For example: loyalty programmes, meal deals, multi buys, digital stamp-cards, vouchers and gift cards. Barista and kitchen display systems/screens (KDS) to streamline order management and fulfilment from all order channels Customer Relationship Management solution to bring all sales and customer data together to provide meaningful insights into customer behaviour and spending patterns, allowing for targeted marketing strategies and personalised offers.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06b674
Status
active
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure
Has Recurrence
Yes

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72212110
Description
Point of sale (POS) software development services

Submission Method

electronicSubmission

Selection criteria

Criteria

Criterion 1
Type
economic
Description
4B.1.1 Turnover 4B.5.1a-5.2 Insurances
Minimum
4B.1.1 Bidders will be required to have a minimum “general” yearly turnover of 450,000 GBP for the last 3 years 4B.5.1a Professional Risk Indemnity = 5,000,000 GBP per single event 4B.5.1b Employer's (Compulsory) Liability Insurance = 5,000,000 GBP per single event 4B.5.2 All other types of insurance: Product Liability Insurance = 5,000,000 GBP per single event Public Liability Insurance = 10,000,000 GBP per single event

Applies To

supplier
Criterion 2
Type
technical
Description
4C.1.2
Minimum
Bidders will be required to provide examples that demonstrate that they have the relevant experience to deliver the services/supplies as described in part II.2.4 of the Contract Notice or the relevant section of the Site Notice and noted below. Bidders are required to provide minimum of 3 examples of relevant experience of following requirement. This may be from a single supplier solution or a supplier that partners with a third party to deliver the full solution. The University requires a flexible and scalable software and hardware solution Integrated Hospitality Technology Platform encompassing EPOS, digital ordering, self-service kiosk & CRM solutions to support the efficient management and operation of a complex, multi-site catering environment. To pass: 1.Each example of experience must demonstrate a catering estate which includes multiple or all of the following commercial operations: retail cafes, full-service restaurants, self-service kiosks, bars 2.Collectively, the examples must demonstrate the ability to provide all of the following requirements. This may be from a single supplier solution or a supplier that partners with a third party to deliver the full solution. -EPoS tills to include hand-held POS, with integrated payment options. -Digital ordering via a mobile application, enabling: Order & Pay at Table through QR code scanning or similar Order-ahead for collection (Click & Collect) Order for delivery to pre-set locations -Self-service kiosks for fast, intuitive customer ordering, with integrated payment options -Customer reward options applicable & redeemable across all digital ordering, kiosk and EPoS channels. For example: loyalty programmes, meal deals, multi buys, digital stamp-cards, vouchers and gift cards. -Barista and kitchen display systems/screens (KDS) to streamline order management and fulfilment from all order channels -Customer Relationship Management solution to bring all sales and customer data together to provide meaningful insights into customer behaviour and spending patterns, allowing for targeted marketing strategies and personalised offers.

Applies To

supplier

Covered By

GPA

Tender Period

Ends
16 Oct 2026, 12:00

Submission terms

Languages

en

Expected award period

Starts
16 Oct 2026, 12:00

Bid Opening

Date
16 Oct 2026, 12:00

Recurrence

Description
If all extension periods are utilised, new tender opportunity will likely be published 2031.

Lots and requirements

Entry 1
Id
1
Description
The solution must encompass: EPoS tills to include hand-held POS, with integrated payment options and merchant services. Digital ordering via a mobile application, enabling: Order & Pay at Table through QR code scanning or similar Order-ahead for collection (Click & Collect) Order for delivery to pre-set locations Self-service kiosks for fast, intuitive customer ordering, with integrated payment options Customer reward options applicable & redeemable across all digital ordering, kiosk and EPoS channels. For example: loyalty programmes, meal deals, multi buys, digital stamp-cards, vouchers and gift cards. Barista and kitchen display systems/screens (KDS) to streamline order management and fulfilment from all order channels Customer Relationship Management solution to bring all sales and customer data together to provide meaningful insights into customer behaviour and spending patterns, allowing for targeted marketing strategies and personalised offers.
Has Renewal
Yes
Has Options
Yes
Status
active

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
80
Criterion 2
Name
Cost
Type
cost
Description
20

Contract period

Duration In Days
2,160

Renewal

Description
The contract duration is inclusive of 3 x 12 month optional extensions.

Submission terms

Variant Policy
notAllowed

Options

Description
The University reserves the right to purchase additional options under this contract. The contract may be modified within its duration, the options for modification have been stipulated in the tender documentation.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48110000
Description
Point of sale (POS) software package

Delivery locations

Entry 1
Region
UKM75

Buyer, suppliers and contacts

Organisation 1
Name
University Of Edinburgh
Id
GB-FTS-2023

Identifier

Legal Name
University Of Edinburgh

Address

Street Address
Charles Stewart House, 9-16 Chambers Street
Locality
Edinburgh
Region
UKM75
Postal Code
EH1 1HT
Country Name
United Kingdom

Contact

Roles

buyer
centralPurchasingBody

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
09
Description
Education
Organisation 2
Name
Edinburgh Sheriff Court
Id
GB-FTS-1033

Identifier

Legal Name
Edinburgh Sheriff Court

Address

Locality
Edinburgh
Country Name
United Kingdom

Roles

reviewBody

Recorded locations

  • Buyer location · Edinburgh · UKM75 · EH1 1HT · United Kingdom
  • Delivery location · UKM75

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 056883-2026planning ·
  2. 087628-2026tender ·