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PROCUREMENT OPPORTUNITY

Microsoft Support

Wales & West Utilities Limited · Contract award notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 16:42.

Opportunity overview

Wales & West Utilities Limited have utilised its parent company's group agreement with Microsoft migrated various business application workloads to the cloud. Additionally, through the agreement there has been investment in Workplace Services technology in the form of Microsoft 365 and other components. As an CNI organisation, these platforms and application require higher levels of support than what is provided by standard support.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Microsoft Corporation

No match
Published award value
£538.8k
Awarded
16 Jun 2026
Award ID
1
Status
pending
Identifier
GB-PPON PHCH-6549-ZWVL
Location
Redmond, Washington, US, 98052-6399, United States

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06b66f
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
This contract is proposed for direct award to Microsoft under the grounds of absence of competition for technical reasons, in accordance with the Procurement Act 2023. Wales & West Utilities currently utilises its parent company's Group Enterprise Agreement with Microsoft for the provision of critical cloud and workplace services, including IaaS, PaaS via Microsoft Azure, and Modern Workplace services through Microsoft 365. The organisation requires enhanced support for these services to ensure service levels exceed the standard offering, particularly for production systems hosted within the cloud environment. Microsoft Unified Support provides this enhanced capability and is intrinsically linked to Microsoft's proprietary technology stack and existing enterprise agreement structure. Due to the technical integration, dependency on Microsoft's platform, and the necessity for vendor-specific expertise to maintain and support these services at the required level, no alternative supplier is capable of delivering an equivalent service. On this basis, Microsoft is considered the only supplier capable of delivering the required services, and a direct award is therefore justified.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Wales & West Utilities Limited
Id
GB-COH-05046791

Identifier

Scheme
GB-COH
Id
05046791

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PMVL-3238-DQDX

Address

Street Address
Wales & West House
Locality
Newport
Postal Code
NP10 8FZ
Country
GB
Country Name
United Kingdom
Region
UKL21

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility
Organisation 2
Name
Microsoft Corporation
Id
GB-PPON-PHCH-6549-ZWVL

Identifier

Scheme
GB-PPON
Id
PHCH-6549-ZWVL

Address

Street Address
One Microsoft Way
Locality
Redmond, Washington
Postal Code
98052-6399
Country
US
Country Name
United States
Region
US

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Title
Microsoft Support
Status
pending
Date
17 Jun 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Value

Including VAT
646,548
Amount
538,790
Currency
GBP

Suppliers

Supplier 1
Id
GB-PPON-PHCH-6549-ZWVL
Name
Microsoft Corporation

Standstill Period

Ends
28 Jun 2026, 23:59

Contract period

Starts
30 Jun 2026, 00:00
Ends
29 Jun 2029, 23:59

Related lots

1

Documents

Entry 1
Id
057185-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
17 Jun 2026, 14:39
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
30 Jun 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Newport · UKL21 · NP10 8FZ · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 056873-2026Transparency notice on Find a Tender ·
  2. 057185-2026Contract award notice on Find a Tender ·