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PROCUREMENT OPPORTUNITY

The Decision-Making Service Support For Disabled Persons Railcard

Rail Delivery group Ltd · Contract details notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 21:10.

Opportunity overview

We are seeking to appoint a Service Partner to manage an independent Decision-Making Service (DMS) function within the service that will provide decisions on a Disabled Persons Railcard applicant’s eligibility to purchase a DPRC according to eligibility criteria and rules. The service will focus exclusively on the review, validation, and outcome of DPRC applications, operating within the Rail Delivery Group’s (RDG) CRM infrastructure. This procurement does not include the provision of a customer contact handling service (e.g. inbound calls, webchat, or general enquiries). Instead, it is centred on the processing and assessment of applications and supporting evidence to determine customer eligibility.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Nimbus Disability

Matched by number
Published award value
Value not stated
Awarded
Not supplied
Contract signed
13 Aug 2026
Award ID
1
Status
active
Identifier
GB-COH 05969642
Location
DERBY, UKF11, DE21 4XA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ATOC-PROP-2026-011
Status
complete
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Rail Delivery group Ltd
Id
GB-COH-08176197

Identifier

Scheme
GB-COH
Id
08176197

Address

Street Address
Puddle Dock
Locality
London
Postal Code
EC4V 3DS
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Name
Mo Negm

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Nimbus Disability
Id
GB-COH-05969642

Identifier

Scheme
GB-COH
Id
05969642

Address

Street Address
Suite GB, Pentagon House
Locality
DERBY
Postal Code
DE21 4XA
Country
GB
Country Name
United Kingdom
Region
UKF11

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre
Entry 2
Scheme
CPV
Id
72253000
Description
Helpdesk and support services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-05969642
Name
Nimbus Disability

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
THE DECISION-MAKING SERVICE SUPPORT FOR DISABLED PERSONS RAILCARDS
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
14 Aug 2026, 00:00

Period

Starts
5 Oct 2026, 00:00
Ends
4 Oct 2029, 23:59
Max Extent Date
3 Oct 2031, 23:59

Renewal

Description
2 years in one-year increments

Value

Including VAT
1,746,715
Currency
GBP

Documents

Entry 1
Id
085858-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
10 Sept 2026, 12:45
Format
text/html

Recorded locations

  • Buyer location · London · UKI31 · EC4V 3DS · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 055927-2026Tender notice on Find a Tender ·
  2. 073402-2026Contract award notice on Find a Tender ·
  3. 085858-2026Contract details notice on Find a Tender ·