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PROCUREMENT OPPORTUNITY

Provision of Contact Centre Software

TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST · award, contract

Tender information last checkedLast checked 30 Sept 2026, 23:52.

Opportunity overview

Provision of Cloud Contact Centre system, for 50+ Agents to support the Trusts Crisis Services and Information Service Desk.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

British Telecommunications PLC

Matched by number
Contract value
£226.8k
Awarded
Not supplied
Contract signed
26 May 2026
Award ID
054863-2026-1
Status
active
Identifier
GB-COH 01800000
Location
London, UK, E1 8EE, United Kingdom

Classification

  • CPV32524000 — Telecommunications system

Lots

  • Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TEWV26-23
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Service offer was selected from the Digital Market Place and awarded using CCS RM6116.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
32524000
Description
Telecommunications system

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Provision of Cloud based contact centre covering two services - Crisis and Information. Includes Voice SIP, Agents, Administrators and Call Storage.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC

Buyer, suppliers and contacts

Organisation 1
Name
TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
Id
GB-NHS-rx3

Identifier

Legal Name
TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST
Id
rx3
Scheme
GB-NHS

Address

Street Address
Trust Headquarters, West Park Hospital, Edward Pease Way
Locality
Darlington
Region
UKC13
Postal Code
DL22TS
Country Name
United Kingdom

Contact

Name
Keith I'Anson

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
07
Description
Health
Organisation 2
Name
British Telecommunications PLC
Id
GB-COH-01800000

Identifier

Legal Name
British Telecommunications PLC
Id
01800000
Scheme
GB-COH

Address

Locality
London
Region
UK
Postal Code
E1 8EE
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
High Court
Id
GB-FTS-525

Identifier

Legal Name
High Court

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
054863-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-01800000
Name
British Telecommunications PLC

Contracts and changes

Entry 1
Id
054863-2026-1
Award ID
054863-2026-1
Status
active
Date Signed
27 May 2026, 00:00

Value

Amount
226,800
Currency
GBP

Recorded locations

  • Buyer location · Darlington · UKC13 · DL22TS · United Kingdom
  • Delivery location · UKC

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 054863-2026award, contract ·