HOUSING AND ASSETS SATISFACTION SURVEYS

Opportunity overview

The contract is for the provision of a consolidated Housing and Assets resident satisfaction survey service, covering: • The statutory annual Tenant Satisfaction Measures (TSM) perception survey • The annual Leaseholder Satisfaction Survey • Monthly Repairs, Caretaking, Anti-Social Behaviour (ASB) and Tenancy Sustainment satisfaction surveys The supplier will be responsible for the full end-to-end delivery of all surveys, including sampling, resident contact, administration, data capture, secure handling of personal data, analysis, reporting, and delivery of regulator compliant outputs. The contract will support statutory reporting to the Regulator of Social Housing (RSH) and provide ongoing insight to drive service improvement across Housing Services.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

No classification was supplied.

Lots

• Lot 1Value not stated

Documents and notices

• Contract details notice on Find a TenderOpen source ↗