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PROCUREMENT OPPORTUNITY

Case Tracker

London Borough of Havering · award, contract

Tender information last checkedLast checked 1 Oct 2026, 00:26.

Opportunity overview

Case management solution for complaints, FOI, SAR and Members

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

ROL Solutions Ltd

Matched by number
Contract value
£208.9k
Awarded
Not supplied
Contract signed
17 Feb 2026
Award ID
054608-2026-C0863-1
Status
active
Identifier
GB-COH 03731519
Location
Rutland, UK, United Kingdom

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Direct award - G Cloud 14Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C0863
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
The decision is driven by the need to maintain what essentially is now a bespoke system that has replaced an inefficient manual spreadsheet processes with a robust, widely used digital solution, improving service quality, management information, and responsiveness for both residents and Members.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48000000
Description
Software package and information systems

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Direct award - G Cloud 14
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC
Entry 2
Region
UKD
Entry 3
Region
UKE
Entry 4
Region
UKF
Entry 5
Region
UKG
Entry 6
Region
UKH
Entry 7
Region
UKI
Entry 8
Region
UKJ
Entry 9
Region
UKK

Buyer, suppliers and contacts

Organisation 1
Name
London Borough of Havering
Id
GB-FTS-144212

Identifier

Legal Name
London Borough of Havering
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Havering Town Hall
Locality
Romford
Region
UKI52
Postal Code
RM14GR
Country Name
United Kingdom

Contact

Name
Tyler Folkes

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
ROL Solutions Ltd
Id
GB-COH-03731519

Identifier

Legal Name
ROL Solutions Ltd
Id
03731519
Scheme
GB-COH

Address

Locality
Rutland
Region
UK
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
London Borough of Havering
Id
GB-FTS-148581

Identifier

Legal Name
London Borough of Havering

Address

Locality
Romford
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
054608-2026-C0863-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-03731519
Name
ROL Solutions Ltd

Contracts and changes

Entry 1
Id
054608-2026-C0863-1
Award ID
054608-2026-C0863-1
Status
active
Date Signed
17 Feb 2026, 00:00

Value

Amount
208,875
Currency
GBP

Recorded locations

  • Buyer location · Romford · UKI52 · RM14GR · United Kingdom
  • Delivery location · UKC
  • Delivery location · UKD
  • Delivery location · UKE
  • Delivery location · UKF
  • Delivery location · UKG
  • Delivery location · UKH
  • Delivery location · UKI
  • Delivery location · UKJ
  • Delivery location · UKK

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 054608-2026award, contract ·