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PROCUREMENT OPPORTUNITY

Cost of Living and Mental Health Support Programme

Wales & West Utilities Limited · Contract award notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 13:56.

Opportunity overview

This collaborative programme will deliver integrated financial, mental health and energy related support across England and Wales through national and local service delivery. At a national level, Mind will deliver a Welfare Benefits Helpline supporting 8,230 individuals over a 21-month period. The helpline provides expert advice to individuals experiencing mental health problems, supporting them to navigate the benefits system improve financial wellbeing, and access additional support where required. Advisors will also be upskilled to provide awareness of the Priority Services Register and signpost individuals to relevant energy support services. At a local level, the programme will deliver community-based support through 24 local Mind organisations, supporting 6,000 individuals over one year. Each local Mind will support 250 people, including 100 individuals receiving in-depth one-to-one support and 150 individuals receiving lighter touch support such as group sessions, drop-ins and workshops. These services will provide tailored, flexible support, including financial guidance, welfare benefits support, energy advice, wellbeing support and access to practical assistance such as hardship grants or vouchers. Individuals will also be supported to access schemes such as Warm Home Discount, Winter Fuel Payments and Priority Services Register registration. The overall objectives are to: - Improve mental health and financial wellbeing outcomes. - Support vulnerable households to manage energy costs. - Increase access to energy safeguarding services, including PSR. - Provide integrated, accessible support across national and local pathways improve awareness of carbon monoxide safety and energy protection.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
WWU1584
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
This contract is proposed for direct award to Mind on the basis of technical capability and unique service delivery. Mind is the leading mental health charity in England and Wales, with an established national infrastructure and a federated network of local Mind organisations delivering community-based support at scale. Mind is uniquely positioned to provide integrated mental health, financial wellbeing, and energy-related support through a combination of a national Welfare Benefits Line and locally embedded services. This dual delivery model enables both nationwide reach and tailored, place-based support, addressing the complex and interrelated challenges of mental health, poverty, and fuel poverty. The organisations specialist expertise in supporting individuals experiencing mental health problems; particularly those facing barriers such as stigma, low confidence and difficulty engaging with services, ensures effective engagement with vulnerable households who are unlikely to access mainstream energy advice or support independently. Mind's established partnerships, national helpline infrastructure, and extensive local delivery network mean that no alternative provider is able to deliver this integrated, mental health-led model at the required scale and depth across all participating GDN regions. On this basis, Mind represents the only provider capable of delivering the required outcomes, ensuring consistent, accessible and effective support for vulnerable customers while maximising impact across the network.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Wales & West Utilities Limited
Id
GB-COH-05046791

Identifier

Scheme
GB-COH
Id
05046791

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PMVL-3238-DQDX

Address

Street Address
Wales & West House
Locality
Newport
Postal Code
NP10 8FZ
Country
GB
Country Name
United Kingdom
Region
UKL21

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility
Organisation 2
Name
MIND (THE NATIONAL ASSOCIATION FOR MENTAL HEALTH)
Id
GB-COH-00424348

Identifier

Scheme
GB-COH
Id
00424348

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PLVG-8597-WWMR

Address

Street Address
2 Redman Place
Locality
London
Postal Code
E20 1JQ
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

supplier

Details

Scale
large
Vcse
Yes
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Title
Cost of Living and Mental Health Support Programme
Status
active
Date
22 Jun 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
80330000
Description
Safety education services

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Value

Including VAT
1,380,000
Amount
1,150,000
Currency
GBP

Suppliers

Supplier 1
Id
GB-COH-00424348
Name
MIND (THE NATIONAL ASSOCIATION FOR MENTAL HEALTH)

Contract period

Starts
7 Aug 2026, 00:00
Ends
31 May 2028, 23:59

Related lots

1

Documents

Entry 1
Id
071616-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
29 Jul 2026, 11:38
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
29 Jul 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Newport · UKL21 · NP10 8FZ · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 054524-2026Transparency notice on Find a Tender ·
  2. 071616-2026Contract award notice on Find a Tender ·