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PROCUREMENT OPPORTUNITY

CS-People: Group Medical Insurance & Accidental Insurance for Country Based Staff (and their dependents) of British High Commission in India

Foreign, Commonwealth and Development Office · Tender notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 17:10.

Opportunity overview

Foreign, Commonwealth and Development Office (FCDO) represented by the British High Commission in New Delhi (India) intends to competitively identify (using PA 2023 - Competative Flexiable Procedure) competent Insurance Broker and an Insurance Agency for providing following two General Insurance Products: Product 1: Group Medical Insurance (to cover OPD & IPD) for Staff and their Dependents. Product 2: Group Accidental Insurance cover for Staff (only). Our preference will be to identify and Insurance Agency via a Broker. The Broker will be engaged for a period of 3 years and the Insurance provider for 1 year initially, with the policy period commencing on 1st April 2027. Towards the end of First year, the Broker will help British High Commission in selecting the insurance provider for the following 2 years (1 year at a time).

Classification

  • CPV66512200 — Health insurance services

Lots

  • Lot 1£2.2m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CPH13988-2027
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Shortlisted Suppliers going through the second selection (Stage 2) should access the FCDO eSourcing portal (Jaggaer) to view and participate in the opportunity referenced in this notice. Suppliers who are not yet registered should complete the online registration process at https://fcdo.bravosolution.co.uk/. All communications and clarification questions must be submitted through the messaging facility within the portal. Responses may be shared with all interested suppliers to ensure a fair and transparent process.
Expression Of Interest Deadline
30 Oct 2026, 17:00

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
This procurement for Medical Insurance Brokerage and Insurance Services will be conducted through a Three-Stage process. Stage-1: Brokers in Indian markets are invited to participate in a selection process, they will be evaluated against mandatory qualification requirements and technical criteria. Stage 2: Shortlisted brokers will be requried to submit a Techno-Commercial proposals from up to two insurance providers in Indian Market. These proposals will be evaluated on a 60% Technical and 40% Commercial award criteria. Award Criteria will consider factors such as Coverage, Benefits, Claims Management process, Network Hospitals, and overall Value for Money. FCDO may subsequently invite technically compliant providers to submit a Best and Final Offer (BAFO) to further optimise value and commercial terms. The successful Broker will be appointed for a three-year period commencing on 1 April 2027 and will enter into a Service Level Agreement (SLA) defining performance and service requirements. The Selected Insurance provider will initially be awarded a One-year contract from 1 April 2027. For Years 2 and 3, the appointed broker will conduct annual market assessments and present proposals from the Two to Three most competitive insurance providers, ensuring continued value for money, market competitiveness, and alignment with FCDO's requirements.

Covered By

GPA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
30 Sept 2026, 17:00

Expected award period

Ends
4 Dec 2026, 23:59

Contract terms

Financial Terms
As per terms agree with Selected Insurance Agency.

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
2,600,000
Amount
2,200,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Coverage Compliance (Insurance Agency)
Description
Please confirm your ability to provide all coverages specified in the Statement of Service Requirement (SOSR), including any conditions, treatments, or benefits that may ordinarily fall under the IRDAI standard exclusion list. Please clearly identify any exceptions.

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 2
Type
quality
Name
Policy Coverage and Exclusions (Insurance Agency)
Description
Provide details of all policy exclusions, waiting periods, sub-limits, co-payments, and restrictions. Please explain how this compare with the requirements outlined in the SOSR.

Numbers

Entry 1
Number
12
Weight
percentageExact
Criterion 3
Type
quality
Name
Claims Management (Insurance Agency)
Description
Describe your end-to-end claims management process, including pre-authorisation, cashless claims, reimbursement claims, escalation routes, and average claim settlement timelines for both IPD and OPD What is your process for identifying and managing fraudulent claims?

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Type
quality
Name
Network and Accessibility (Insurance Agency)
Description
Provide details of your hospital network across India, including the number of empanelled hospitals in major India Network locations and access to cashless treatment facilities.

Numbers

Entry 1
Number
5
Weight
percentageExact
Criterion 5
Type
quality
Name
Service Delivery and Account Management (Insurance Agency)
Description
Describe the account management model that would support BHC India Network, including dedicated relationship managers, escalation mechanisms, and service standards.

Numbers

Entry 1
Number
7
Weight
percentageExact
Criterion 6
Type
quality
Name
Performance Standards and Reporting (Insurance Agency)
Description
What service level commitments (SLAs) can you provide for policy issuance, endorsements, claims settlement, customer queries, and grievance resolution? Please provide sample management reports.

Numbers

Entry 1
Number
6
Weight
percentageExact
Criterion 7
Type
quality
Name
Experience and Capability (Insurance Agency)
Description
Please provide details of your experience in managing group health insurance schemes for at least 3 organisations of a similar size and complexity, particularly multinational organisations, diplomatic missions, or large corporate clients.

Numbers

Entry 1
Number
5
Weight
percentageExact
Criterion 8
Type
quality
Name
Data Security and Regulatory Compliance
Description
Describe your data protection, cybersecurity, and regulatory compliance arrangements, including adherence to IRDAI regulations, data privacy requirements, and any relevant certifications or audits.

Numbers

Entry 1
Number
5
Weight
percentageExact
Criterion 9
Type
cost
Name
Commercials
Description
A full assessment of the total price breakdown for each of the item requested. Competitiveness of the Commercial offer in relation to the Market. This MUST be in the format of the spreadsheet at Schedule of Prices & Rates. Failure to provide a pricing submission in the format requested may invalidate your tender proposal. This MUST be in the format of the spreadsheet at Schedule of Prices & Rates. Failure to provide a pricing submission in the format requested may invalidate your tender proposal.

Numbers

Entry 1
Number
40
Weight
percentageExact

Second Stage

Minimum Candidates
3
Maximum Candidates
7

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Broker and Insurance Agencies who are registered in India and have the valid IRDAI licence to operate in India can apply for this tender.
Criterion 2
Type
technical
Description
Insurance brokers interested to participate in this tender excercise are required to complete and submit an Expression of Interest (EOI) Form for Group Medical Insurance Broker Selection provided in the 'Associated tender documents' section of this notice.
Criterion 3
Description
In Stage 1, brokers will be evaluated against mandatory qualification requirements and technical criteria, with a 100% technical weighting. Only brokers achieving at least 60% and meeting all eligibility requirements will be shortlisted.
For Reduction
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2028, 23:59
Max Extent Date
31 Mar 2030, 23:59

Renewal

Description
Through this tender process and Insurance Agency via a Broker. The Broker will be engaged for a period of 3 years and the Insurance provider for 1 year initially, with the policy period commencing on 1st April 2027. Towards the end of First year, the Broker will help British High Commission in selecting the insurance provider for the following 2 years (1 year at a time).

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
66512200
Description
Health insurance services

Delivery locations

Entry 1
Region
IN
Country
IN
Country Name
India

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
future
Document Type
biddingDocuments
Access Details
Insurance brokers interested to participate in this tender excercise are required to complete and submit an Expression of Interest (EOI) Form for Group Medical Insurance Broker Selection provided in the 'Associated tender documents' section of this notice. Brokers that fail to submit the completed Expression of Interest (EOI) form, or do not provide the required information in the subsequent Invitation to Tender, within the stipulated timeframe, may be deemed non-compliant and consequently disqualified from the tender process.
Entry 3
Id
A-22411
Document Type
biddingDocuments
Description
EOI Form Stage 1 for Insurance Brokers
Format
application/octet-stream
Entry 4
Id
087087-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
15 Sept 2026, 06:33
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Foreign, Commonwealth and Development Office
Id
GB-PPON-PXRR-8771-PHVX

Identifier

Scheme
GB-PPON
Id
PXRR-8771-PHVX

Address

Street Address
King Charles Street
Locality
London
Postal Code
SW1A 2AH
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Name
Regional Procurement Lead

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · London · UKI32 · SW1A 2AH · United Kingdom
  • Delivery location · IN · India

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 054258-2026Preliminary market engagement notice on Find a Tender ·
  2. 087087-2026Tender notice on Find a Tender ·