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PROCUREMENT OPPORTUNITY

Brighton Centre Ticketing system 2027

Brighton and Hove City Council · Tender notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 18:11.

Opportunity overview

Brighton & Hove City Council is seeking to appoint a concessionaire to provide a fully managed hosted ticketing solution for the Brighton Centre, one of the South East's largest entertainment and conference venues. The contract includes the provision, implementation and ongoing support of a hosted ticketing platform, onsite box office system, access control and ticket scanning technology, CRM and marketing services, financial settlement and reporting, customer service support, and associated hardware and software. The solution must support approximately 225,000 ticket sales per annum across a diverse programme of live entertainment, conferences and events, while maximising ticket sales, customer engagement, operational efficiency and commercial income for the Council.

Classification

  • CPV48000000 — Software package and information systems
  • CPV79952100 — Cultural event organisation services

Lots

  • Lot 1£73.5m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06aff2
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Tenders to be submitted electronically via: https://in-tendhost.co.uk/sesharedservices/aspx/Home Reference: BHCC - 039228 Title: BHCC FH Brighton Centre Ticketing system 2027
Has Recurrence
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

concession

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
12 Oct 2026, 12:00

Enquiry period

Ends
25 Sept 2026, 23:59

Expected award period

Ends
14 Dec 2026, 23:59

Recurrence

Dates

Entry 1
Starts
11 Sept 2033, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
88,200,000
Amount
73,500,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
90
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
10
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
technical
Description
Tenderer must be a full member of the Society of Ticket Agents and Retailers (STAR) or equivalent and adhere to their Code of Practice.

Contract period

Starts
1 Aug 2027, 00:00
Ends
30 Jul 2032, 23:59
Max Extent Date
30 Jul 2034, 23:59

Renewal

Description
2 periods of 12 months

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
79952100
Description
Cultural event organisation services

Delivery locations

Entry 1
Region
UKJ
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
086623-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
11 Sept 2026, 16:44
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Brighton and Hove City Council
Id
GB-PPON-PNNH-3312-CQGT

Identifier

Scheme
GB-PPON
Id
PNNH-3312-CQGT

Address

Street Address
Hove Town Hall, Norton Road
Locality
Hove
Postal Code
BN3 3BQ
Country
GB
Country Name
United Kingdom
Region
UKJ21

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Hove · UKJ21 · BN3 3BQ · United Kingdom
  • Delivery location · UKJ · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 053860-2026Pipeline notice on Find a Tender ·
  2. 086623-2026Tender notice on Find a Tender ·