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PROCUREMENT OPPORTUNITY

Future Procurement of Customer Contact Platform and Associated Services

Transport for Greater Manchester · Planned procurement notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 05:13.

Opportunity overview

Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72000000 — IT services: consulting, software development, Internet and support

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06ac0e
Status
planned
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Submission terms

Languages

en

Tender Period

Ends
30 Sept 2026, 23:59

Expected award period

Ends
1 Jan 2027, 23:59

Communication

Future Notice Date
1 Sept 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
planned
Has Renewal
Yes

Suitability

Sme
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2031, 23:59
Max Extent Date
31 Mar 2032, 23:59

Renewal

Description
Extensions to allow a re-assessment of the services and allowing the authority to go back out to market

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
A-17089
Document Type
biddingDocuments
Format
application/vnd.openxmlformats-officedocument.wordprocessingml.document

Planning and budget

Documents

Entry 1
Id
052163-2026
Document Type
plannedProcurementNotice
Notice Type
UK3
Description
Planned procurement notice on Find a Tender
Published
3 Jun 2026, 09:48
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Transport for Greater Manchester
Id
GB-PPON-PNJQ-2746-NWYT

Identifier

Scheme
GB-PPON
Id
PNJQ-2746-NWYT

Address

Street Address
2 Piccadilly Place
Locality
Manchester
Postal Code
M1 3BG
Country
GB
Country Name
United Kingdom
Region
UKD33

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Manchester · UKD33 · M1 3BG · United Kingdom
  • Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 052163-2026Planned procurement notice on Find a Tender ·