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PROCUREMENT OPPORTUNITY

Revenues and Benefits services

Redcar and Cleveland Borough Council · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 05:57.

Opportunity overview

Redcar and Cleveland Borough Council is undertaking preliminary market engagement in advance of a potential procurement for the provision of Revenues and Benefits services. The current contract for the Authority's Revenues and Benefits service delivery is due to expire on 7 May 2028. The Authority is therefore considering its future delivery model and is seeking to engage with suppliers that are capable of delivering a full end to end Revenue and Benefits Service to inform its strategic approach. This includes consideration of a range of options, including fully outsourced, in-house or a shared service model. The scope of services under consideration is expected to include, but is not limited to: • Council Tax and Business Rates administration and collection • Housing Benefit and Council Tax Support administration • Customer contact and service delivery in relation to the services • Revenues enforcement and recovery up to liability order stage • Fraud prevention, quality assurance and compliance activity • Digital service delivery and channel shift The purpose of this engagement is to: • Understand current market capability and capacity to deliver Revenues and Benefits services • Explore innovative delivery models, including the use of technology, automation and digital solutions • Assess supplier approaches to service transformation, efficiency and demand management • Gain insight into commercial models, cost drivers, and optimal contract structures • Understand key risks and success factors associated with mobilisation and transition • Inform the Authority's consideration of alternative delivery models, including the feasibility of insourcing or hybrid approaches The Authority is particularly interested in engaging with organisations that can demonstrate experience in delivering large-scale Revenues and Benefits services within the UK public sector, including those offering: • End-to-end managed services • Technology enabled service delivery models • Specialist capabilities (e.g. fraud, analytics, automation) • Transition and mobilisation support

Classification

  • CPV75110000 — General public services
  • CPV75310000 — Benefit services
  • CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06ab5a
Main Procurement Category
services
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Contract period

Starts
8 May 2028, 00:00
Ends
7 May 2033, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
75110000
Description
General public services
Entry 2
Scheme
CPV
Id
75310000
Description
Benefit services
Entry 3
Scheme
CPV
Id
79000000
Description
Business services: law, marketing, consulting, recruitment, printing and security

Delivery locations

Entry 1
Region
UKC12
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
To support this preliminary market engagement exercise, the Authority will invite organisations that, through completion of a short questionnaire, demonstrate an ability to deliver the required services to participate in a structured "Meet the Buyer" process. This will consist of a one‑to‑one session with Authority representatives. Where a questionnaire response does not demonstrate sufficient alignment with the scope of requirements, the Authority may decide not to offer an invitation to a one‑to‑one session. Organisations wishing to participate are required to register their interest in attending a session by emailing Procurement@redcar-cleveland.gov.uk. Upon receiving a request to participate, the Authority will issue the questionnaire and a high level scope of requirements containing indicative activity information. The Authority requests that completed questionnaires are returned to Procurement@redcar-cleveland.gov.uk by no later than 12 Noon on Wednesday 17 June 2026. Organisations that demonstrate capability to deliver the required services as outlined in the high-level scope document will be issued a time slot for a one to one session. One-to-one sessions will take place on Wednesday 01 July 2026 via Teams. Sessions will be offered on a first come first served basis. If you are unable to attend the time allocated but wish to participate, please advise your availability and the Authority will accommodate where possible. The Authority will endeavour to advise organisations that will be invited to attend a one-to-one session by no later than 17:00 Wednesday 24th June 2026. The questionnaire that will be issued will seek high level information on: • Organisational capability and relevant experience • Service quality and customer satisfaction • Delivery models for Revenues and Benefits services • Approaches to transformation, digital delivery, and automation • Commercial models and key cost drivers • Transition and mobilisation considerations • Social Value One-to-One Engagement Sessions Where offered, each session will provide an opportunity for: • The participating organisation to expand on their questionnaire responses • Open discussion on service quality, delivery models, market capability, and innovation • Exploration of risks, opportunities, and constraints associated with service delivery and transition • Clarification of responses provided in the questionnaire The sessions are intended to support open and constructive dialogue and to allow the Authority to test assumptions and better understand the market. To ensure compliance with the Procurement Act 2023, the Authority will: • Treat all participants equally and ensure no organisation gains an unfair competitive advantage • Ensure that any information shared that may be relevant to a future procurement is made available to all participants in an appropriate and transparent manner • Not use this engagement to pre-select or evaluate suppliers Participation in this engagement process will not confer any advantage in any future procurement, and any subsequent procurement process will be conducted in accordance with the Procurement Act 2023. The information gathered through this engagement will be used to: • Inform the Authority's delivery model decision, including consideration of insourcing or shared service arrangements with another Local Authority, meaning a tender process may not necessarily follow • Shape the scope, structure, and specification of any possible future procurement • Support development of an appropriate procurement strategy, including route to market and commercial model
Due
31 Jul 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
051838-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
2 Jun 2026, 12:11
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Redcar and Cleveland Borough Council
Id
GB-PPON-PHZX-3726-LWBD

Identifier

Scheme
GB-PPON
Id
PHZX-3726-LWBD

Address

Street Address
Redcar and Cleveland House, Kirkleatham Street
Locality
Redcar
Postal Code
TS10 1RT
Country
GB
Country Name
United Kingdom
Region
UKC12

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Redcar · UKC12 · TS10 1RT · United Kingdom
  • Delivery location · UKC12 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 051838-2026Preliminary market engagement notice on Find a Tender ·