Mobilising On-Call Availability Software

Opportunity overview

Mid and West Wales Fire and Rescue Authority, on behalf of ourselves and South Wales Fire and Rescue Service are undertaking this tender to find a proven replacement software solution to our current RAPPEL system, to manage On-Call firefighter availability, rostering across different duty systems, to support workforce planning across the two Welsh Fire and Rescue Services.  Mid and West Wales Fire and Rescue Authority and South Wales Fire and Rescue Service’s functions of prevention, protection and response to emergencies in our local communities are changing. New digital technologies will play a pivotal role in providing the tools, capabilities, and infrastructure necessary to support both our operational delivery and business transformation. The goals of this tender are to ensure an efficient, streamlined approach to mobilising firefighters efficiently and effectively to serve the communities of Mid, West and South Wales.

Classification

CPV48000000 — Software package and information systems
CPV48510000 — Communication software package
CPV72260000 — Software-related services
CPV72261000 — Software support services
CPV72263000 — Software implementation services
CPV72268000 — Software supply services
CPV75250000 — Fire-brigade and rescue services

Lots

Lot 1£4.1m

Documents and notices

Tender notice on Find a TenderOpen source ↗
ITT Part 2Open source ↗
ITT Part 1Open source ↗
MWWFRA and SWFRS Fire StationsOpen source ↗
MAWWFRS Mobilising procurement (1 x Wrl stations)Open source ↗
MAWWFRS WDS On-Call StationsOpen source ↗
SWFRS - WDS On-Call StationsOpen source ↗
Appendix B - MAWWFRS Organisational StandardsOpen source ↗
Appendix A - Software Requirements SpecificationOpen source ↗
Appendix C - API’s Service Level Agreements & Data Protection StatementOpen source ↗
Appendix D - Software SLAs IncidentsOpen source ↗
Appendix E - Additional Information User StoriesOpen source ↗
Appendix F - Welsh procurement specific questionnaireOpen source ↗
Appendix G - SpecificationOpen source ↗
Appendix H - Terms and Conditions of ContractOpen source ↗
Appendix I - Welsh Language Standards QuestionnaireOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: PA23GPAGST2
Status: active
Procurement Method: open
Procurement Method Details: Open procedure
Main Procurement Category: services
Above Threshold: Yes
How to submit: https://www.sell2wales.gov.wales ↗
Has Recurrence: Yes

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Covered By

GPA

Submission terms

Electronic Submission Policy: allowed

Languages

Tender Period

Ends: 28 Aug 2026, 12:00

Enquiry period

Ends: 21 Aug 2026, 17:00

Expected award period

Ends: 14 Oct 2026, 23:59

Recurrence

Dates

Entry 1

Starts: 22 Jul 2041, 23:59

Contract terms

Financial Terms: All invoices to be e-mailed directly to finance@mawwfire.gov.uk

Lots and requirements

Entry 1

Id: 1
Status: active
Has Renewal: Yes

Value

Including VAT: 4,878,000
Amount: 4,065,000
Currency: GBP

Award criteria

Criteria

Criterion 1

Type: quality
Name: Technical/Quality

Numbers

Entry 1

Number: 60
Weight: percentageExact

Criterion 2

Type: price
Name: Price

Numbers

Entry 1

Number: 30
Weight: percentageExact

Criterion 3

Type: quality
Name: Social Value

Numbers

Entry 1

Number: 10
Weight: percentageExact

Suitability

Sme: Yes

Contract period

Starts: 1 Dec 2026, 00:00
Ends: 30 Nov 2031, 23:59
Max Extent Date: 30 Nov 2041, 23:59

Renewal

Description: Option to extend by 120 months at 24 month intervals

Items and delivery

Item 1

Id: 1
Related Lot: 1

Additional Classifications

Entry 1

Scheme: CPV
Id: 48510000
Description: Communication software package

Entry 2

Scheme: CPV
Id: 72261000
Description: Software support services

Entry 3

Scheme: CPV
Id: 72263000
Description: Software implementation services

Entry 4

Scheme: CPV
Id: 72268000
Description: Software supply services

Entry 5

Scheme: CPV
Id: 48000000
Description: Software package and information systems

Entry 6

Scheme: CPV
Id: 72260000
Description: Software-related services

Entry 7

Scheme: CPV
Id: 75250000
Description: Fire-brigade and rescue services

Delivery locations

Entry 1

Region: UKL22
Country: GB
Country Name: United Kingdom

Entry 2

Region: UKL21
Country: GB
Country Name: United Kingdom

Entry 3

Region: UKL24
Country: GB
Country Name: United Kingdom

Entry 4

Region: UKL17
Country: GB
Country Name: United Kingdom

Entry 5

Region: UKL15
Country: GB
Country Name: United Kingdom

Entry 6

Region: UKL14
Country: GB
Country Name: United Kingdom

Entry 7

Region: UKL18
Country: GB
Country Name: United Kingdom

Entry 8

Region: UKL16
Country: GB
Country Name: United Kingdom

Published documents

Entry 1

Id: L-1
Document Type: biddingDocuments
Description: ITT Part 2
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374126 ↗

Entry 2

Id: L-2
Document Type: biddingDocuments
Description: Appendix B - MAWWFRS Organisational Standards
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374129 ↗

Entry 3

Id: L-3
Document Type: biddingDocuments
Description: Appendix C - API’s Service Level Agreements & Data Protection Statement
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374131 ↗

Entry 4

Id: L-4
Document Type: biddingDocuments
Description: Appendix D - Software SLAs Incidents
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374132 ↗

Entry 5

Id: L-5
Document Type: biddingDocuments
Description: Appendix E - Additional Information User Stories
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374133 ↗

Entry 6

Id: L-6
Document Type: biddingDocuments
Description: Appendix F - Welsh procurement specific questionnaire
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374134 ↗

Entry 7

Id: L-7
Document Type: biddingDocuments
Description: Appendix G - Specification
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374135 ↗

Entry 8

Id: L-8
Document Type: biddingDocuments
Description: Appendix H - Terms and Conditions of Contract
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374137 ↗

Entry 9

Id: L-9
Document Type: biddingDocuments
Description: Appendix I - Welsh Language Standards Questionnaire
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374138 ↗

Entry 10

Id: L-10
Document Type: biddingDocuments
Description: ITT Part 1
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374727 ↗

Entry 11

Id: L-11
Document Type: biddingDocuments
Description: MWWFRA and SWFRS Fire Stations
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=374728 ↗

Entry 12

Id: L-12
Document Type: biddingDocuments
Description: MAWWFRS Mobilising procurement (1 x Wrl stations)
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=376642 ↗

Entry 13

Id: L-13
Document Type: biddingDocuments
Description: MAWWFRS WDS On-Call Stations
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=376643 ↗

Entry 14

Id: L-19
Document Type: biddingDocuments
Description: SWFRS - WDS On-Call Stations
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=376644 ↗

Entry 15

Id: L-20
Document Type: biddingDocuments
Description: Appendix A - Software Requirements Specification
Url: https://www.sell2wales.gov.wales/Assets/NoticeBuilder_FileDownload.aspx?id=376953 ↗

Entry 16

Id: conflictOfInterest
Document Type: conflictOfInterest
Description: Not published

Entry 17

Id: 077586-2026
Document Type: tenderNotice
Notice Type: UK4
Description: Tender notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/077586-2026 ↗
Published: 14 Aug 2026, 11:09
Format: text/html

Buyer, suppliers and contacts

Organisation 1

Name: Mid and West Wales Fire and Rescue Authority
Id: GB-PPON-PGBC-9888-YDYX

Identifier

Scheme: GB-PPON
Id: PGBC-9888-YDYX

Address

Street Address: Fire Service Headquarters
Locality: Carmarthen
Postal Code: SA31 1SP
Country: GB
Country Name: United Kingdom
Region: UKL14

Contact

Name: David Williams
Email: procurement@mawwfire.gov.uk
Telephone: +3706060699

Roles

buyer

Details

Url: http://www.mawwfire.gov.uk ↗

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: publicAuthoritySubCentralGovernment
Description: Public authority - sub-central government

Entry 2

Scheme: UK_CA_DEVOLVED_REGULATIONS
Id: GB-WLS
Description: Welsh devolved regulations apply

Organisation 2

Name: South Wales Fire and Rescue Service
Id: GB-PPON-PQMW-9436-MMYZ

Identifier

Scheme: GB-PPON
Id: PQMW-9436-MMYZ

Address

Street Address: Service Headquarters, Forest View Business Park
Locality: Llantrisant
Postal Code: CF72 8LX
Country: GB
Country Name: United Kingdom
Region: UKL15

Contact

Email: procurement@mawwfire.gov.uk

Roles

buyer

Details

Url: https://www.southwales-fire.gov.uk/ ↗

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: publicAuthoritySubCentralGovernment
Description: Public authority - sub-central government

Entry 2

Scheme: UK_CA_DEVOLVED_REGULATIONS
Id: GB-WLS
Description: Welsh devolved regulations apply

Recorded locations

Buyer location · Carmarthen · UKL14 · SA31 1SP · United Kingdom
Delivery location · UKL14 · United Kingdom
Delivery location · UKL15 · United Kingdom
Delivery location · UKL16 · United Kingdom
Delivery location · UKL17 · United Kingdom
Delivery location · UKL18 · United Kingdom
Delivery location · UKL21 · United Kingdom
Delivery location · UKL22 · United Kingdom
Delivery location · UKL24 · United Kingdom

Notice and amendment history

5 published notice versions reviewed by ProcuraAxis.

5 VERSIONS

051448-2026Preliminary market engagement notice on Find a Tender · 1 Jun 2026, 14:31
068605-2026Tender notice on Find a Tender · 21 Jul 2026, 11:16
070915-2026Tender notice on Find a Tender · 27 Jul 2026, 16:23
077044-2026Tender notice on Find a Tender · 13 Aug 2026, 09:30
077586-2026Tender notice on Find a Tender · 14 Aug 2026, 11:09