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PROCUREMENT OPPORTUNITY

Social Media CRM Tool

Care Quality Commission · Contract details notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 06:42.

Opportunity overview

Care Quality Commission (CQC) requires the provision of a social media CRM tool, delivered through the social media Hootsuite Enterprise Plan, including Hootsuite Advanced Analytics and Talkwalker Core media monitoring, and support services for 20 users. Actual date signed: 21 April 2026

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Hootsuite Inc

No match
Contract value
£115k
Awarded
Not supplied
Contract signed
19 Apr 2026
Including VAT
£138k
Award ID
1
Status
active
Identifier
GB-PPON PLBD-2522-RZCN
Location
Vancouver, BC, Canada, CA, V5T 4L1, Canada

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
CQC EPS 130
Status
complete
Procurement Method
direct
Procurement Method Details
Below threshold - without competition

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
Care Quality Commission
Id
GB-PPON-PBJZ-7139-JTHN

Identifier

Scheme
GB-PPON
Id
PBJZ-7139-JTHN

Address

Street Address
Citygate, Gallowgate
Locality
Newcastle upon Tyne
Postal Code
NE1 4PA
Country
GB
Country Name
United Kingdom
Region
UKC22

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Hootsuite Inc
Id
GB-PPON-PLBD-2522-RZCN

Identifier

Scheme
GB-PPON
Id
PLBD-2522-RZCN

Address

Street Address
111 East 5th Avenue
Locality
Vancouver, BC, Canada
Postal Code
V5T 4L1
Country
CA
Country Name
Canada
Region
CA

Contact

Roles

supplier

Details

Scale
large
Vcse
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72260000
Description
Software-related services

Delivery locations

Entry 1
Region
UKC
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom
Entry 3
Region
UKF
Country
GB
Country Name
United Kingdom
Entry 4
Region
UKG
Country
GB
Country Name
United Kingdom
Entry 5
Region
UKH
Country
GB
Country Name
United Kingdom
Entry 6
Region
UKJ
Country
GB
Country Name
United Kingdom
Entry 7
Region
UKK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PLBD-2522-RZCN
Name
Hootsuite Inc

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Social Media CRM Tool
Status
active
Above Threshold
No
Date Signed
20 Apr 2026, 00:00

Period

Starts
20 Apr 2026, 00:00
Ends
30 Apr 2029, 23:59

Value

Including VAT
138,000
Amount
115,000
Currency
GBP

Documents

Entry 1
Id
051390-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
1 Jun 2026, 13:30
Format
text/html

Recorded locations

  • Buyer location · Newcastle upon Tyne · UKC22 · NE1 4PA · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 051390-2026Contract details notice on Find a Tender ·