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PROCUREMENT OPPORTUNITY

Carers Support Service Lot 1 Retender

Cornwall Council · Tender notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 07:50.

Opportunity overview

Cornwall Council, together with NHS Cornwall & Isles of Scilly Integrated Care Board (ICB), is inviting tenders for the delivery of the Core Carers Service (Lot 1) across Cornwall. This procurement relates solely to Lot 1 of the Carers Support Service. Lots 2–5 have been commissioned separately and are not part of this opportunity. This follows a previous procurement exercise in which Lot 1 was not awarded, and the Authority has refined and clarified its requirements. The Core Carers Service forms part of a wider Carers Support model and will deliver an all-age, family focused, place-based and preventative service. The service will provide community-based support through Carer Advisors aligned to Integrated Neighbourhood Teams, supporting unpaid Carers to maintain their wellbeing, sustain their caring role, and access timely information, advice and support within their local communities. The successful Supplier will be responsible for leading the strategic development, coordination and integration of the overall Carers Support offer, and will work collaboratively with commissioned specialist services to deliver an integrated service across Cornwall. The service will contribute to key outcomes including enabling Carers to access support before crisis, improving access to information and support, ensuring continuity of care, and supporting Carers of all ages to feel recognised, valued and supported. The estimated annual contract value is approximately £1.55 million, with a maximum total value of approximately £11.4 million over the full contract term including extensions. The contract will commence on 01 November 2026. This procurement is being conducted under the Procurement Act 2023 (Light Touch regime) using the open procedure. Tender documents are available via the ProContract e-tendering portal. Interested Suppliers should register on the portal to access the full tender documentation and submit a response.

Classification

  • CPV85000000 — Health and social work services

Lots

  • Lot 1£11.4m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN774681
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
Has Recurrence
Yes
Published risks
Contract performance risks include: • financial viability of the service model; • readiness for mobilisation; • meeting statutory obligations and carers’ needs; • maintaining organisational stability; • sustaining required performance levels; and • meeting quality and regulatory requirements.

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Techniques

Has Electronic Auction
Yes

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
23 Jul 2026, 12:00

Enquiry period

Ends
9 Jul 2026, 16:00

Expected award period

Ends
12 Aug 2026, 23:59

Recurrence

Dates

Entry 1
Starts
1 Oct 2032, 23:59

Contract terms

Financial Terms
Invoices must be submitted in line with the Council’s standard invoicing procedures. The Council will pay the undisputed element of any invoice within 30 days of receipt. Disputed elements will be returned to the Supplier with an explanation.

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
11,384,204
Amount
11,384,204
Currency
GBP

Award criteria

Weighting Description
Quality - 60% Price - 25% Social Value - 15%

Criteria

Criterion 1
Type
quality
Name
Quality
Description
Quality Weighting - 60%
Criterion 2
Type
quality
Name
Social Value
Description
Social Value Weighting - 15%
Criterion 3
Type
price
Name
Price
Description
Price Weighting - 25%

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Suppliers must meet the Conditions of Participation set out in the ITT, including minimum requirements relating to legal and financial capacity. This includes a minimum average annual turnover of £1,553,282 (for Lot 1), and providing evidence of financial standing, insurance, and compliance with relevant legal and regulatory requirements.
Criterion 2
Type
technical
Description
Suppliers must demonstrate relevant technical ability and experience to deliver the Carers Support Service. This includes evidence of delivering comparable services within the last five (5) years, the capability to operate an all-age, place-based and preventative service model, and the capacity to work collaboratively within an integrated system. Full details are set out in the ITT and Procurement Specific Questionnaire (PSQ).

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Nov 2026, 00:00
Ends
30 Jun 2029, 23:59
Max Extent Date
30 Jun 2033, 23:59

Renewal

Description
an initial term of two (2) years and eight (8) months; and an option for the Council to extend the Term by a further two (2) years; and following the exercise of that first option, an option for the Council to extend the Term by a further one (1) year; and following the exercise of that second option, an option for the Council to extend the term by a further one (1) year. Any extension of the initial term is at the sole discretion of the Council and the maximum term of the Contract will not exceed seven (7) years.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKK3
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
050918-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
29 May 2026, 15:03
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Cornwall Council
Id
GB-PPON-PYRH-9827-DWLP

Identifier

Scheme
GB-PPON
Id
PYRH-9827-DWLP

Address

Street Address
County Hall
Locality
Truro
Postal Code
TR1 3AY
Country
GB
Country Name
United Kingdom
Region
UKK30

Contact

Name
Celia Penhaligon
Telephone
+44 1872322222

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Truro · UKK30 · TR1 3AY · United Kingdom
  • Delivery location · UKK3 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 050918-2026Tender notice on Find a Tender ·