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PROCUREMENT OPPORTUNITY

Customer Engagement Platform Creation

VIVID Housing Ltd · award, contract

Tender information last checkedLast checked 1 Oct 2026, 09:46.

Opportunity overview

Creation of customer engagement platform (contract award is a call-off from G-Cloud 14 framework)

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Granicus-Firmstep Limited

Matched by number
Contract value
£142.5k
Awarded
Not supplied
Contract signed
25 May 2026
Award ID
049868-2026-1
Status
active
Identifier
GB-COH 04283951
Location
London, UKI, United Kingdom

Classification

  • CPV72212445 — Customer Relation Management software development services

Lots

  • Creation of customer engagement platform and annual license fees for 3 years. Contract has been awarded via CCS G-Cloud 14 framework.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06a6b7
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
This contract has been awarded via the CCS G-Cloud 14 framework, Lot 2 - Cloud Software

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72212445
Description
Customer Relation Management software development services

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Creation of customer engagement platform and annual license fees for 3 years. Contract has been awarded via CCS G-Cloud 14 framework.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKJ

Buyer, suppliers and contacts

Organisation 1
Name
VIVID Housing Ltd
Id
GB-CHC-7544

Identifier

Legal Name
VIVID Housing Ltd
Id
7544
Scheme
GB-CHC

Address

Street Address
Peninsular House, Wharf Road
Locality
Portsmouth
Region
UKJ31
Postal Code
PO28HB
Country Name
United Kingdom

Contact

Name
Oli Ramsell

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
06
Description
Housing and community amenities
Organisation 2
Name
Granicus-Firmstep Limited
Id
GB-COH-04283951

Identifier

Legal Name
Granicus-Firmstep Limited
Id
04283951
Scheme
GB-COH

Address

Locality
London
Region
UKI
Country Name
United Kingdom

Roles

supplier

Details

Scale
sme
Organisation 3
Name
N/A
Id
GB-FTS-1091

Identifier

Legal Name
N/A

Address

Locality
N/A
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
049868-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-04283951
Name
Granicus-Firmstep Limited

Contracts and changes

Entry 1
Id
049868-2026-1
Award ID
049868-2026-1
Status
active
Date Signed
26 May 2026, 00:00

Value

Amount
142,451
Currency
GBP

Recorded locations

  • Buyer location · Portsmouth · UKJ31 · PO28HB · United Kingdom
  • Delivery location · UKJ

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 049868-2026award, contract ·