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PROCUREMENT OPPORTUNITY

NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)

NHS England · Contract details notice on Find a Tender

Tender information last checkedLast checked 26 Sept 2026, 01:47.

Opportunity overview

Lot 2: Medium volume BAU and campaigns print and fulfilment activity. The scope of the contract covers postal mail for standard letters on behalf of the NHS, sending communications such as, but not limited to invitations for vaccinations, cancer screening, campaigns, vaccination appointment booking, secondary care referral appointment booking.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Paragon Customer Communications (London) Limited

Matched by exact name
Contract value
£110m
Awarded
Not supplied
Contract signed
18 Jun 2026
Including VAT
£132m
Award ID
1
Status
active
Identifier
GB-PPON PJNQ-8838-LTBY
Location
London, UKI31, EC2M 7EB, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C443093
Status
complete
Procurement Method
selective
Procurement Method Details
Award under framework
Competitive
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
NHS England
Id
GB-PPON-PDPT-3135-BWWY

Identifier

Scheme
GB-PPON
Id
PDPT-3135-BWWY

Address

Street Address
Wellington House, 133-135 Waterloo Rd
Locality
London
Postal Code
SE1 8UG
Country
GB
Country Name
United Kingdom
Region
UKI45

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Paragon Customer Communications (London) Limited
Id
GB-PPON-PJNQ-8838-LTBY

Identifier

Scheme
GB-PPON
Id
PJNQ-8838-LTBY

Address

Street Address
Lower Ground Floor, Park House 16/18, Finsbury Circus
Locality
London
Postal Code
EC2M 7EB
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79800000
Description
Printing and related services

Suppliers

Supplier 1
Id
GB-PPON-PJNQ-8838-LTBY
Name
Paragon Customer Communications (London) Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
NHS Notify Print and Fulfilment Services (Lot 2: Medium volume BAU and campaign)
Status
active
Above Threshold
Yes
Date Signed
19 Jun 2026, 00:00

Period

Starts
19 Jun 2026, 00:00
Ends
7 Jun 2028, 23:59

Value

Including VAT
132,000,000
Amount
110,000,000
Currency
GBP

Documents

Entry 1
Id
A-21081
Document Type
contractSigned
Description
Copy of redacted contract.
Format
application/pdf
Entry 2
Id
077429-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
13 Aug 2026, 17:33
Format
text/html

Agreed Metrics

Entry 1
Id
0538
Title
KPI 1
Description
The print Supplier will send the correct lettertext, letter, inserts, envelope, and all associated materials and digital comms which form part of the mail pack, in the correct format, to the correct Cohort specified by the Buyer.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 2
Id
0539
Title
KPI 2
Description
When required by the Buyer, the print Supplier will create a sample using the correct specification, which requires subsequent approval by the Buyer to validate the specifications have been met.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1
Entry 3
Id
0540
Title
KPI 3
Description
The print Supplier will log all incidents and problems relating to Datafiles via a ServiceNow tickets within 2 working hours of the incident or problem being identified and provide updates on the path to ticket resolution every 2 working hours.

Observations

Entry 1
Id
frequency

Period

Duration In Months
1

Amendments

Entry 1
Description
Add copy of redacted contract.
Id
077429-2026

Related procurements

Entry 1
Id
framework
Scheme
ocid
Identifier
ocds-h6vhtk-04f8da

Relationship

framework

Recorded locations

  • Buyer location · London · UKI45 · SE1 8UG · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 049201-2026Contract award notice on Find a Tender ·
  2. 066297-2026Contract details notice on Find a Tender ·
  3. 077429-2026Contract details notice on Find a Tender ·