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PROCUREMENT OPPORTUNITY

Integrated Contact Centre - Technical Infrastructure Migration - Design and Build

NORTH WEST AMBULANCE SERVICE NHS TRUST · Pipeline notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 17:11.

Opportunity overview

The Trust is embarking on a programme as part of its ICC strategy, which will result in the ICC having one of the largest Control Rooms within in the Ambulance Service sector in the country, in terms of available operator positions. The scale and complexity of this delivery should not be underestimated. It is crucial to understand that a control room is not the same as an office fit-out; although there can be some overlap, an office fit-out is a broader term covering the process of designing and refurbishing an entire office space to meet specific business needs, whereas a control room is a specialised, dedicated area within a facility designed for managing critical operations. It involves complex technology integration and requires a full-scale, resilient model for critical infrastructure and systems. The design and functionality of a control room are specific and require specialised expertise, with distinct priorities and design considerations. Complex control room systems, infrastructure and construction demand specialist expertise to ensure functionality, security, and resilience is delivered, is a key requirement for this project.

Classification

  • CPV45210000 — Building construction work

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-06a113
Main Procurement Category
works
Status
planned

Legal basis

Id
2023/54
Scheme
UKPGA

Communication

Future Notice Date
1 Nov 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
planned

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2029, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
45210000
Description
Building construction work

Delivery locations

Entry 1
Region
UKD
Country
GB
Country Name
United Kingdom

Planning and budget

Documents

Entry 1
Id
047830-2026
Document Type
plannedProcurementNotice
Notice Type
UK1
Description
Pipeline notice on Find a Tender
Published
22 May 2026, 12:58
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
NORTH WEST AMBULANCE SERVICE NHS TRUST
Id
GB-NHS-RX7

Identifier

Scheme
GB-NHS
Id
RX7

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PGTN-2617-YXZW

Address

Street Address
Chorley New Road
Locality
Bolton
Postal Code
BL1 5DD
Country
GB
Country Name
United Kingdom
Region
UKD36

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · Bolton · UKD36 · BL1 5DD · United Kingdom
  • Delivery location · UKD · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 047830-2026Pipeline notice on Find a Tender ·