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PROCUREMENT OPPORTUNITY

Contact Centre Services for 2027 Census Test

Office for National Statistics · Contract details notice on Find a Tender

Tender information last checkedLast checked 1 Oct 2026, 03:42.

Opportunity overview

An integrated solution for the provision, management and resource of an omni-channel contact centre to provide support and telephone data capture for Respondents in England, Wales and Scotland chosen to participate in the 2027 Census Test.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

SERCO LIMITED

Matched by number
Contract value
£413.1k
Awarded
Not supplied
Contract signed
1 Jun 2026
Including VAT
£495.7k
Award ID
1
Status
active
Identifier
GB-COH 00242246
Location
Hook, Hampshire, UKJ37, RG27 9UY, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-069d3a
Status
complete
Procurement Method
selective
Procurement Method Details
Award under framework
Competitive
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Office for National Statistics
Id
GB-PPON-PMZG-4913-JQXG

Identifier

Scheme
GB-PPON
Id
PMZG-4913-JQXG

Address

Street Address
Government Buildings, Cardiff Road
Locality
Newport
Postal Code
NP10 8XG
Country
GB
Country Name
United Kingdom
Region
UKL21

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
SERCO LIMITED
Id
GB-COH-00242246

Identifier

Scheme
GB-COH
Id
00242246

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PMNV-5613-PQMY

Address

Street Address
Serco House, 16 Bartley Wood Business Park, Bartley Way
Locality
Hook, Hampshire
Postal Code
RG27 9UY
Country
GB
Country Name
United Kingdom
Region
UKJ37

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79512000
Description
Call centre

Suppliers

Supplier 1
Id
GB-COH-00242246
Name
SERCO LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
2 Jun 2026, 00:00

Period

Starts
2 Jun 2026, 00:00
Ends
30 Jun 2027, 23:59

Value

Including VAT
495,693.17
Amount
413,077.64
Currency
GBP

Agreed Metrics

Entry 1
Id
1
Title
OAH (% of Operational Available Hours) Daily
Entry 2
Id
2
Title
Channel Availability
Entry 3
Id
3
Title
ASA (Average Speed of Answer)
Description
Note: There are additional KPI's but it is not mandated that they are all listed in this Notice as the contract is valued below £5million.

Documents

Entry 1
Id
053042-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
4 Jun 2026, 16:48
Format
text/html

Related procurements

Entry 1
Id
framework
Scheme
ocid
Identifier
ocds-h6vhtk-04ed73

Relationship

framework

Related lots

1

Recorded locations

  • Buyer location · Newport · UKL21 · NP10 8XG · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 046301-2026Contract award notice on Find a Tender ·
  2. 053042-2026Contract details notice on Find a Tender ·