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PROCUREMENT OPPORTUNITY

South Tees All Age Carers Support Service

Redcar and Cleveland Borough Council · Tender notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 15:36.

Opportunity overview

Redcar & Cleveland Borough Council and Middlesbrough Council are commissioning an All Age Carers Support Service to support unpaid carers across the South Tees area. The service will be designed to meet the needs of adult carers, young carers and carers supporting people living with dementia. The overarching aim of the service is to ensure carers can access timely, appropriate and preventative support that promotes their health, wellbeing and resilience, enabling them to sustain their caring role where appropriate. The future service is expected to contribute to delivery of the Councils' statutory duties under the Care Act 2014 and the Children and Families Act 2014, ensuring carers have access to high-quality information, advice, and support that is accessible and proportionate to their needs. The contract will comprise three lots as follows: Lot 1: Adult Carers Core Service A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support. Lot 2: Young Carers Core Service A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development. Lot 3: Dementia Carers Support and Advisory Service A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia. Together, these services will provide a comprehensive support offer for unpaid carers across South Tees, helping to improve outcomes for carers while enabling them to maintain their caring responsibilities safely and effectively. The contract period is for an initial duration of 4 years, plus an optional 1 x 48 month optional extension period.

Classification

  • CPV85000000 — Health and social work services

Lots

  • Adult Carers Core Service£4.4m
  • Young Carer Core Service£1.9m
  • Dementia Carers Support and Advisory Service£800k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
OPEN20261763
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
Please be advised that Redcar & Cleveland Borough Council are conducting this procurement via Open (https://www.open.uk.org (https://www.open.uk.org)). If you go to Browse Opportunities at the top of the page and Filter on Redcar and Cleveland Borough Council you can then search for this opportunity. Tenders must be submitted via the Open system. If you require time-critical assistance on submitting your response, please contact the Open Support Team open.support@nepo.org For non-time critical issues, such as passwords, general account queries and location of information please visit Open hub via www.open-hub.org/how-to-guides/(https://www.open-hub.org/how-to-guides/ (https://www.open-hub.org/how-to-guides/ (https://www.open-hub.org/how-to-guides/)) or seek support from open.support@nepo.org. PLEASE NOTE: The system is accessible 24/7 however, technical support is only available Monday - Thursday 8:30am-5:00pm, Friday 8:30am-4:30pm
Has Recurrence
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

lightTouch

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
16 Oct 2026, 14:00

Enquiry period

Ends
9 Oct 2026, 16:00

Expected award period

Ends
10 Feb 2027, 23:59

Recurrence

Dates

Entry 1
Starts
15 Sept 2034, 23:59

Amendments

Entry 1
Description
Amended a spelling error in the title of the procurement.
Id
087537-2026

Lots and requirements

Entry 1
Id
1
Title
Adult Carers Core Service
Description
A single-provider service delivering information and advice, outreach within primary and secondary healthcare settings, mental health support for carers, and opportunities for peer support.
Status
active
Has Renewal
Yes

Value

Including VAT
5,261,037.12
Amount
4,384,197.6
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Service Model and Operational Delivery
Description
Describe your operating model for delivering the Adult Carers Core Service, demonstrating how you will meet the requirements set out in the specification. Your response should include, but is not limited to the following: • A clear description of your service methodology, including your understanding of the needs and challenges faced by adult carers, and how you will deliver services effectively across South Tees. • An overview of your organisation's skills, knowledge and experience relevant to delivering this service. • Details of the support you will provide to carers under each element of the service, including a clearly defined pathway illustrating the carer journey. • A description of your proposed staffing structure and available resources.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Governance and Quality
Description
Detail your approach to governance and quality assurance, ensuring the service delivers meaningful outcomes for unpaid carers. Your response should include but is not limited to: • How you will measure impact, including improvements to: o Carer wellbeing o Confidence and ability to manage their caring role o Ability to sustain caring, where appropriate • How outcomes for carers contribute to stability and quality of life for the person they support. • Systems for monitoring, reporting, and continuous improvement. • How you will ensure accountability and transparency. • Safeguarding arrangements, recognising the needs and risks relating to both carers and the people they support.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 3
Type
quality
Name
Communication and Engagement
Description
Explain how you will engage unpaid carers and develop effective collaborative approaches across South Tees. Your response should include but not be limited to: • How you will raise awareness of the service and proactively reach unpaid carers, including those who may not identify themselves as carers or are less visible. • How you will ensure carers' voices and lived experience inform service delivery, evaluation, and continuous improvement. • How you will incorporate feedback from carers, and where appropriate from the people they support. • Your approach to partnership working to ensure joined-up, holistic support for carers and the people they support. • How you will work collaboratively with providers delivering other lots within the South Tees Carers Service.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 4
Type
quality
Name
Social Value TOMs
Description
Social Value Part A - Calculator (2%) Social Value Part B - Method Statement (8%)

Numbers

Entry 1
Number
10
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
Criterion 2
Type
technical
Description
Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2031, 23:59
Max Extent Date
31 Mar 2035, 23:59

Renewal

Description
1 x 48 month optional extension period. The extension will be exercised at the sole discretion of the Contracting Authorities, subject to satisfactory contractor performance and continued business need
Entry 2
Id
2
Title
Young Carer Core Service
Description
A single-provider service focused on the identification of young carers, provision of tailored support, delivery of whole-family approaches, and assistance with educational achievement and personal development.
Status
active
Has Renewal
Yes

Value

Including VAT
2,295,993.6
Amount
1,913,328
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Service Model and Operational Delivery
Description
Describe your operating model for delivering the Young Carers Service, demonstrating how you will meet the requirements set out in the specification. Your response should include, but is not limited to the following: • A clear description of your service methodology, including your understanding of the needs and challenges faced by young carers, and how you will deliver services effectively across South Tees. • An overview of your organisation's skills, knowledge and experience relevant to delivering this service. • Details of the support you will provide to carers under each element of the service, including a clearly defined pathway illustrating the carer journey. • A description of your proposed staffing structure and available resources.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Governance and Quality
Description
Detail your approach to governance and quality assurance, ensuring the service delivers meaningful outcomes for young carers. Your response should include but is not limited to: • How you will measure impact, including improvements to: o Carer wellbeing o Confidence and ability to manage their caring role o Ability to sustain caring, where appropriate • How outcomes for carers contribute to stability and quality of life for the person they support. • Systems for monitoring, reporting, and continuous improvement. • How you will ensure accountability and transparency. • Safeguarding arrangements, recognising the needs and risks relating to both carers and the people they support.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 3
Type
quality
Name
Communication and Engagement
Description
Please explain how you will engage young carers and develop effective collaborative approaches across South Tees. Your response should include but not be limited to: • How you will raise awareness of the service and proactively reach young carers, including those who may not identify themselves as carers or are less visible. • How you will ensure young carers' voices and lived experience inform service delivery, evaluation, and continuous improvement. • How you will incorporate feedback from young carers, and where appropriate from the people they support. • Your approach to partnership working to ensure joined-up, holistic support for young carers and the people they support. • How you will work collaboratively with providers delivering other lots within the South Tees Carers Service.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 4
Type
quality
Name
Social Value TOMs
Description
Social Value Part A - Social Value Calculator - 2% Social Value Part B - Method Statement - 8%

Numbers

Entry 1
Number
10
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
Criterion 2
Type
technical
Description
Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2031, 23:59
Max Extent Date
31 Mar 2035, 23:59

Renewal

Description
1 x 48 month optional extension period. The extension will be exercised at the sole discretion of the Contracting Authorities, subject to satisfactory contractor performance and continued business need
Entry 3
Id
3
Title
Dementia Carers Support and Advisory Service
Description
A single-provider specialist service offering advice, guidance, training, and targeted support for carers of individuals living with dementia.
Status
active
Has Renewal
Yes

Value

Including VAT
960,000
Amount
800,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Service Model and Operational Delivery
Description
Describe how you will deliver a service that supports unpaid carers of people living with dementia, enabling them to sustain and manage their caring role. Your response should include, but is not limited to the following: • A clear description of your service methodology, including your understanding of the needs and challenges faced by unpaid carers of people living with dementia, and how you will deliver services effectively across South Tees. • Your skills, knowledge, and experience in supporting unpaid carers of people living with dementia, particularly in the context of dementia. How your service will: • Support carers' wellbeing, resilience, and confidence. • Equip carers with the knowledge and skills needed to respond to the changing needs of the person they support. • How your model recognises the relationship between the carer and the person living with dementia, and responds to this in a practical way. • Staffing structure, capacity, and expertise (including dementia-informed practice) • Clear and responsive pathways, including referral, assessment, and ongoing support. • How you will identify and engage carers early, including those who may not recognise themselves as carers.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Governance and Quality
Description
Detail your approach to governance and quality assurance, ensuring the service delivers meaningful outcomes for young carers. Your response should include, but is not limited to the following: • How you will measure impact, including improvements to: o Carer wellbeing o Confidence and ability to manage their caring role o Ability to sustain caring, where appropriate. • How outcomes for carers contribute to stability and quality of life for the person they support. • Systems for monitoring, reporting, and continuous improvement. • How you will ensure accountability and transparency. • Safeguarding arrangements, recognising the needs and risks relating to both carers and the people they support.

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 3
Type
quality
Name
Communication and Engagement
Description
Explain how you will engage young carers and develop effective collaborative approaches across South Tees. Your response should include but not be limited to: • How you will raise awareness of the service and proactively reach young carers, including those who may not identify themselves as carers or are less visible. • How you will ensure young carers' voices and lived experience inform service delivery, evaluation, and continuous improvement. • How you will incorporate feedback from young carers, and where appropriate from the people they support. • Your approach to partnership working to ensure joined-up, holistic support for young carers and the people they support. • How you will work collaboratively with providers delivering other lots within the South Tees Carers Service

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 4
Type
quality
Name
Social Value TOMs
Description
Social Value Part A - Social Value Calculator - 2% Social Value Part B - Method Statement - 8%

Numbers

Entry 1
Number
10
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Conditions of Participation are included in the Invitation To Tender, and include: - Financial Capacity - Insurance - Data Protection - Health & Safety - Equality Legislation Please see tender for full details
Criterion 2
Type
technical
Description
Conditions of Participation are included in the Invitation To Tender, and include: - Information Security Please see tender for full details

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
31 Mar 2031, 23:59
Max Extent Date
31 Mar 2035, 23:59

Renewal

Description
1 x 48 month optional extension period. The extension will be exercised at the sole discretion of the Contracting Authorities, subject to satisfactory contractor performance and continued business need

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKC12
Country
GB
Country Name
United Kingdom
Item 2
Id
2
Related Lot
2

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKC12
Country
GB
Country Name
United Kingdom
Item 3
Id
3
Related Lot
3

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKC12
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
087537-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
16 Sept 2026, 07:29
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Redcar and Cleveland Borough Council
Id
GB-PPON-PHZX-3726-LWBD

Identifier

Scheme
GB-PPON
Id
PHZX-3726-LWBD

Address

Street Address
Redcar and Cleveland House, Kirkleatham Street
Locality
Redcar
Postal Code
TS10 1RT
Country
GB
Country Name
United Kingdom
Region
UKC12

Contact

Telephone
01642 774774

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
Middlesbrough Council
Id
GB-PPON-PLJH-5252-HJDM

Identifier

Scheme
GB-PPON
Id
PLJH-5252-HJDM

Address

Street Address
PO Box 500
Locality
Middlesbrough
Postal Code
TS1 9FT
Country
GB
Country Name
United Kingdom
Region
UKC12

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · Redcar · UKC12 · TS10 1RT · United Kingdom
  • Delivery location · UKC12 · United Kingdom

Notice and amendment history

5 published notice versions reviewed by ProcuraAxis.

5 VERSIONS
  1. 045197-2026Pipeline notice on Find a Tender ·
  2. 073168-2026Pipeline notice on Find a Tender ·
  3. 073184-2026Preliminary market engagement notice on Find a Tender ·
  4. 087525-2026Tender notice on Find a Tender ·
  5. 087537-2026Tender notice on Find a Tender ·