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PROCUREMENT OPPORTUNITY

Vocalink Fixed Extranet Maintenance Services

Department for Work & Pensions · Contract details notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 03:52.

Opportunity overview

This is a contract to provide maintenance to the two pairs of diverse Fixed Extranet connections installed in DWP Data Centres for access to the banking network through the Central Payment System.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Vocalink International Limited

Matched by exact name
Contract value
£445.7k
Awarded
Not supplied
Contract signed
23 Jun 2026
Including VAT
£534.9k
Award ID
1
Status
active
Identifier
GB-PPON PCNN-8375-TGVN
Location
London, UKI31, EC4R 3AB, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
C10070
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
This is a contract for support and maintenance services for two pairs of diverse Fixed Extranet Connections installed in our data centres. The Vocalink Fixed Extranet Connections hardware connects DWP’s Central Payment System (CPS) to the international banking system, offering continuous, secure, and reliable connectivity to UK payment services. The Central Payment System is DWP’s tool for managing Annually Managed Expenditure (AME) and processing payments to citizens. The Vocalink Fixed Extranet Service is critical to citizen payments transacted using the Central Payment System, such as State Pensions, Benefits Payments, and allowances. This service is deployed for access into, Bacs, ICS, CASS, PayPort and the Payment Services Website. Vocalink International Ltd retains an exclusive contractual right to maintain its own proprietary hardware and there are no reasonable alternatives to these maintenance services. The maintenance fee ensures that DWP receives over 99.999% availability for the Central Payment System with proactive line monitoring, 24/7/365 helpdesk management, and a 4-hour fault response time.

Legal basis

Id
2023/54
Scheme
UKPGA

Covered By

GPA

Procedure reasons

Entry 1
Id
singleSuppliersIntellectualPropertyExclusiveRights

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
Department for Work & Pensions
Id
GB-PPON-PJCP-7274-TLRQ

Identifier

Scheme
GB-PPON
Id
PJCP-7274-TLRQ

Address

Street Address
Caxton House, 6-12 Tothill Street, London, SW1H 9NA
Locality
London
Postal Code
SW1H 9NA
Country
GB
Country Name
United Kingdom
Region
UKI32

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government
Organisation 2
Name
Vocalink International Limited
Id
GB-PPON-PCNN-8375-TGVN

Identifier

Scheme
GB-PPON
Id
PCNN-8375-TGVN

Address

Street Address
1 Angel Lane
Locality
London
Postal Code
EC4R 3AB
Country
GB
Country Name
United Kingdom
Region
UKI31

Contact

Roles

supplier

Details

Scale
large
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
50312610
Description
Maintenance of information technology equipment

Delivery locations

Entry 1
Region
UK
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-PPON-PCNN-8375-TGVN
Name
Vocalink International Limited

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Title
Vocalink Fixed Extranet Maintenance Services
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
24 Jun 2026, 00:00
No Agreed Metrics Rationale
Not required under Section 52(1) of the Procurement Act 2023 and Service Levels agreed within contract.

Period

Starts
1 Jul 2026, 00:00
Ends
30 Jun 2028, 23:59
Max Extent Date
30 Jun 2029, 23:59

Renewal

Description
This contract contains a 12 month optional extension.

Value

Including VAT
534,886.69
Amount
445,738.91
Currency
GBP

Documents

Entry 1
Id
064905-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
9 Jul 2026, 16:46
Format
text/html

Recorded locations

  • Buyer location · London · UKI32 · SW1H 9NA · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 045019-2026Transparency notice on Find a Tender ·
  2. 053576-2026Contract award notice on Find a Tender ·
  3. 064905-2026Contract details notice on Find a Tender ·