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PROCUREMENT OPPORTUNITY

Public Enquiries Call Handling Service

Ofqual · award, contract

Tender information last checkedLast checked 1 Oct 2026, 22:46.

Opportunity overview

Requirement to deliver the potential call overflow services from designated office or remote location.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Foundever Operating Corporation Limited

Matched by number
Contract value
£73.3k
Awarded
Not supplied
Contract signed
20 Jul 2025
Award ID
044982-2026-1
Status
active
Identifier
GB-COH 9733553
Location
Coventry, UKG33, CV1 3BH, United Kingdom

Classification

  • CPV79512000 — Call centre

Lots

  • To help with the overflow of calls from public to Ofqual.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
OF1036
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Awarded via a CCS/GCA framework agreement RM6181.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
79512000
Description
Call centre

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
To help with the overflow of calls from public to Ofqual.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Quality
Type
quality
Description
75
Criterion 2
Type
price
Description
25

Options

Description
Yes - 2 x 12 months

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG33

Buyer, suppliers and contacts

Organisation 1
Name
Ofqual
Id
GB-FTS-181783

Identifier

Legal Name
Ofqual
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Floor 2, Friargate, One Station Square
Locality
Coventry
Region
UKG33
Postal Code
CV12FL
Country Name
United Kingdom

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
BODY_PUBLIC
Description
Body governed by public law
Entry 2
Scheme
COFOG
Id
09
Description
Education
Organisation 2
Name
Foundever Operating Corporation Limited
Id
GB-COH-9733553

Identifier

Legal Name
Foundever Operating Corporation Limited
Id
9733553
Scheme
GB-COH

Address

Street Address
Earlsdon Park, 53 - 55 Butts Road
Locality
Coventry
Region
UKG33
Postal Code
CV1 3BH
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
Public Procurement Review Service
Id
GB-FTS-124

Identifier

Legal Name
Public Procurement Review Service

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Details

Award information

Award 1
Id
044982-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-9733553
Name
Foundever Operating Corporation Limited

Contracts and changes

Entry 1
Id
044982-2026-1
Award ID
044982-2026-1
Status
active
Date Signed
21 Jul 2025, 00:00

Value

Amount
73,272
Currency
GBP

Recorded locations

  • Buyer location · Coventry · UKG33 · CV12FL · United Kingdom
  • Delivery location · UKG33

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 044982-2026award, contract ·