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PROCUREMENT OPPORTUNITY

Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution

Habinteg Housing Association Limited · Tender notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 06:12.

Opportunity overview

Habinteg's internal staff use Microsoft Teams for internal collaboration, chat, and video meetings. However, external telephony and customer-facing operations remain on a legacy, on-premises Avaya IP Office system. We are now seeking to migrate our telephony to Microsoft Teams Voice and implement a certified Omnichannel Contact Centre solution Note: Habinteg are already licensed for Microsoft 365 E5 which includes the Microsoft Teams Voice licenses. Indicative user volumes are as follows: ▪ 139 internal staff users (Teams Voice) who work across the UK. ▪ 12 contact centre users (agents/supervisors) who either work from home or from Habinteg's Head Office in Bradford. These figures are provided for sizing and commercial modelling purposes and may be refined during procurement. A modern solution is needed to support staff consistently across office and home working. The goal is not just to replace telephony, but to improve how tenant contact is handled, monitored, and supported.

Classification

  • CPV64200000 — Telecommunications services

Lots

  • Lot 1£291.7k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
DN820263
Status
active
Procurement Method
selective
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
https://procontract.due-north.com Contract reference: DN820263 Title: Habinteg Housing Association - Procurement for Microsoft Teams Voice & Omnichannel Contact Centre Solution
Expression Of Interest Deadline
7 Aug 2026, 12:00

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
Stage 1 - Selection and Shortlisting (Quality )for Stage 2 Stage 2 - ITT - Quality Assessment and Pricing for shortlisting for Stage 3 Stage 3 - Demonstrations - Final Evaluation/Scores

Submission terms

Electronic Submission Policy
allowed

Languages

en

Enquiry period

Ends
30 Jul 2026, 12:00

Expected award period

Ends
19 Oct 2026, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
325,000
Amount
291,666.67
Currency
GBP

Award criteria

Weighting Description
Stages for Shortlisting before final stage of award. Each stage is outlined in Schedule 1.

Criteria

Criterion 1
Type
quality
Name
Stage 1 - Selection and Quality
Description
Supplier selection and technical ability
Criterion 2
Type
price
Name
Stage 2 - Quality and Price
Description
Quality and Price split 70 Quality 30 Price weighted to 50% to carry to Stage 3. Quality assessed on full specification.
Criterion 3
Type
quality
Name
Stage 3 Demonstrations
Description
100 Quality weighted to 50% plus Stage 2 scores out of 50%. This will be identify preferred bidder

Selection criteria

Criteria

Criterion 1
Description
See Schedule 1 Guidance and Instructions to Suppliers
For Reduction
Yes

Suitability

Sme
Yes

Contract period

Starts
1 Nov 2026, 00:00
Ends
31 Oct 2029, 23:59
Max Extent Date
31 Oct 2031, 23:59

Renewal

Description
2 x 12 month extension periods

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64200000
Description
Telecommunications services

Delivery locations

Entry 1
Region
UKE
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
063501-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
7 Jul 2026, 10:42
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Habinteg Housing Association Limited
Id
GB-COH-IP19341R

Identifier

Scheme
GB-COH
Id
IP19341R

Additional Identifiers

Entry 1
Scheme
GB-MPR
Id
IP19341R
Entry 2
Scheme
GB-PPON
Id
PMCD-7626-HQTP

Address

Street Address
Chapman House, Unit 1, Adwalton Business Park
Locality
Bradford
Postal Code
BD11 1DR
Country
GB
Country Name
United Kingdom
Region
UKE42

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
SHARED SERVICES FOR HOUSING LIMITED
Id
GB-COH-16356505
Role Details
Procurement Lead

Identifier

Scheme
GB-COH
Id
16356505

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PGNT-9288-TPMJ

Address

Street Address
230 Blackfriars Road
Locality
London
Postal Code
SE1 8NW
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Roles

procuringEntity
Organisation 3
Name
SHAW CONSULTING LTD
Id
GB-COH-07456637
Role Details
Consultant

Identifier

Scheme
GB-COH
Id
07456637

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PPWP-3986-JMMJ

Address

Street Address
26 Woodhouse Gardens
Locality
Brighouse
Postal Code
HD6 3UH
Country
GB
Country Name
United Kingdom
Region
UKE44

Contact

Roles

procuringEntity

Details

Recorded locations

  • Buyer location · Bradford · UKE42 · BD11 1DR · United Kingdom
  • Delivery location · UKE · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 044912-2026Preliminary market engagement notice on Find a Tender ·
  2. 063501-2026Tender notice on Find a Tender ·