ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

TfL 97139 - Bus Driver Quality Monitoring

Transport for London · Tender notice on Find a Tender

Tender information last checkedLast checked 29 Sept 2026, 09:31.

Opportunity overview

The requirement is for a Service Provider to provide Driver Quality Monitoring Services across the London bus network. Assessors undertake around 7,700 assessments per year and score drivers against 23 categories. Assessments will be recorded on a handheld device which will transmit the data to a database management system. Information held on the database will be accessible by bus operators and TfL. The data is used to monitor driver performance, inform areas of improvement and produce bus operator performance tables. The Service Provider will be required to: • Design or utilise an existing web based or mobile application to be used by assessors to carry out assessments • Provide off the shelf handheld devices to be used by assessors to complete the assessments and trasmit the data to the website • Provide adequate personnel to conduct the assessments • Provide a data management system and website interface to provide access to assessments and reports for both TfL and bus operators

Classification

  • CPV80000000 — Education and training services

Lots

  • Lot 1£2.2m · Including VAT

Documents and notices

  • Tender notice on Find a TenderOpen source ↗
  • To be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system Please complete the following steps: 1. Register interest for the tender by contacting the Procurement Lead alexandraebertbrading@tfl.gov.uk 2. Then register by completing the Supplier self-registration request form here: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=RtCTWllZKgIJn3_i&realm=TfL&d ard=1 3. Upon competition of the registration, interested suppliers must inform the Procurement Lead (of their successful registration) to alexandraebertbrading@tfl.gov.uk to ensure that your Organisation is added to the Sourcing Event on TfL's SAP Ariba system. Please note, even if your Organisation is already registered on TfL 's SAP Ariba system you must inform the Procurement Lead alexandraebertbrading@tfl.gov.uk so that your Organisation can be added to the Sourcing Event. For help on using TfL's SAP Ariba System, please e mail : ariba_supplier_enablement@tfl.gov.ukOpen source ↗
  • o be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system Please complete the following steps: 1. Register interest for the tender by contacting the Procurement Lead alexandraebertbrading@tfl.gov.uk 2. Then register by completing the Supplier self-registration request form here: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=RtCTWllZKgIJn3_i&realm=TfL&d ard=1 3. Upon competition of the registration, interested suppliers must inform the Procurement Lead (of their successful registration) to alexandraebertbrading@tfl.gov.uk to ensure that your Organisation is added to the Sourcing Event on TfL's SAP Ariba system. Please note, even if your Organisation is already registered on TfL 's SAP Ariba system you must inform the Procurement Lead alexandraebertbrading@tfl.gov.uk so that your Organisation can be added to the Sourcing Event. For help on using TfL's SAP Ariba System, please e mail : ariba_supplier_enablement@tfl.gov.ukOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TfL 97139 - Bus Driver Quality Monitoring
Status
active
Procurement Method
open
Procurement Method Details
Open procedure
Main Procurement Category
services
Above Threshold
Yes
How to submit
You must upload your tender to the online e-Tendering portal at https://service.ariba.com/Supplier.aw For help on uploading your tender, please refer to https://support.ariba.com/Adapt/Ariba_Network_Supplier_Training. If you encounter any problems please refer to the above referenced training website. If the problem persists please contact Ariba_Supplier_Enablement@tfl.gov.uk in good time and inform the relevant tender co-ordinator of your issue. You are strongly recommended not to leave uploading of all data to the last day. Neither TfL nor its e-procurement system provider will be responsible for any failure to upload data due to insufficient time being allowed by Bidders. If you encounter a problem with using the e-procurement system website that will prevent you from completing the ITT before the closing date and time you must:
Has Recurrence
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
30 Oct 2026, 12:00

Enquiry period

Ends
20 Oct 2026, 23:59

Expected award period

Ends
3 Jan 2027, 23:59

Recurrence

Dates

Entry 1
Starts
1 May 2032, 23:59

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes
Has Options
Yes

Value

Including VAT
2,200,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Technical
Description
Various Questions

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 2
Type
cost
Name
Social Value
Description
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 3
Type
price
Name
Price
Description
Total Value of Contract

Numbers

Entry 1
Number
40
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
Please see tender documents
Criterion 2
Type
technical
Description
Please see tender documents.

Suitability

Sme
Yes

Contract period

Starts
27 Mar 2027, 00:00
Ends
27 Mar 2031, 23:59
Max Extent Date
27 Mar 2032, 23:59

Renewal

Description
This is four year plus one year contract.

Options

Description
Increase in number of driver surveys could be required.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
80000000
Description
Education and training services

Delivery locations

Entry 1
Region
UKI
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
L-1
Document Type
biddingDocuments
Description
To be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system Please complete the following steps: 1. Register interest for the tender by contacting the Procurement Lead alexandraebertbrading@tfl.gov.uk 2. Then register by completing the Supplier self-registration request form here: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=RtCTWllZKgIJn3_i&realm=TfL&d ard=1 3. Upon competition of the registration, interested suppliers must inform the Procurement Lead (of their successful registration) to alexandraebertbrading@tfl.gov.uk to ensure that your Organisation is added to the Sourcing Event on TfL's SAP Ariba system. Please note, even if your Organisation is already registered on TfL 's SAP Ariba system you must inform the Procurement Lead alexandraebertbrading@tfl.gov.uk so that your Organisation can be added to the Sourcing Event. For help on using TfL's SAP Ariba System, please e mail : ariba_supplier_enablement@tfl.gov.uk
Entry 3
Id
L-2
Document Type
technicalSpecifications
Description
o be able to participate in the tender, suppliers must be registered on TfL's SAP Ariba system Please complete the following steps: 1. Register interest for the tender by contacting the Procurement Lead alexandraebertbrading@tfl.gov.uk 2. Then register by completing the Supplier self-registration request form here: https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=RtCTWllZKgIJn3_i&realm=TfL&d ard=1 3. Upon competition of the registration, interested suppliers must inform the Procurement Lead (of their successful registration) to alexandraebertbrading@tfl.gov.uk to ensure that your Organisation is added to the Sourcing Event on TfL's SAP Ariba system. Please note, even if your Organisation is already registered on TfL 's SAP Ariba system you must inform the Procurement Lead alexandraebertbrading@tfl.gov.uk so that your Organisation can be added to the Sourcing Event. For help on using TfL's SAP Ariba System, please e mail : ariba_supplier_enablement@tfl.gov.uk
Entry 4
Id
091630-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
29 Sept 2026, 08:17
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Transport for London
Id
GB-PPON-PHMT-6197-NWNZ

Identifier

Scheme
GB-PPON
Id
PHMT-6197-NWNZ

Address

Street Address
5 Endeavour Square
Locality
London
Postal Code
E20 1JN
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking

Recorded locations

  • Buyer location · London · UKI41 · E20 1JN · United Kingdom
  • Delivery location · UKI · United Kingdom

Notice and amendment history

4 published notice versions reviewed by ProcuraAxis.

4 VERSIONS
  1. 044705-2026Pipeline notice on Find a Tender ·
  2. 055233-2026Preliminary market engagement notice on Find a Tender ·
  3. 091397-2026Planned procurement notice on Find a Tender ·
  4. 091630-2026Tender notice on Find a Tender ·