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PROCUREMENT OPPORTUNITY

Service Quality Standards - Lot 1 and Lot 2

SE TRAINS LIMITED · Tender notice on Find a Tender

Tender information last checkedLast checked 2 Oct 2026, 00:51.

Opportunity overview

Lot 1 - Service Quality Standards - Provision of Auditors and Management Lot 2 - Service Quality Standards - Provision of an Application and Asset Management. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-London:-System-quality-assurance-assessment-and-review-services./94R4D7UW4B To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/94R4D7UW4B

Classification

  • CPV72225000 — System quality assurance assessment and review services

Lots

  • Service Quality Standards - People£912k
  • Lot 2 - Service Quality Standards - Application£120k

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
PSS18.2010
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
services
Above Threshold
Yes

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
Tender, evaluation, negotiation, Presentation, BAFO and Award

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
29 Jul 2026, 12:00

Enquiry period

Ends
30 Jun 2026, 12:00

Expected award period

Ends
1 Jan 2027, 23:59

Lot Details

Maximum Lots Bid Per Supplier
1
Maximum Lots Awarded Per Supplier
1
Award Criteria Details
Based on responses to both lots

Lots and requirements

Entry 1
Id
Lot 1
Title
Service Quality Standards - People
Description
Lot 1 - Provision of auditors (people) to conduct service quality audits in line with the Service Quality criteria provided by SET, marking clearly when a 'failure' has occurred ensuring accurate reporting and supporting evidence such as images and video. Additionally, as part of the onboarding, in conjunction with Lot 2, the auditors would be expected to log each individual asset to populate and maintain an asset register.
Status
active

Value

Including VAT
1,094,499
Amount
912,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Pricing
Description
Price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Technical
Description
Technical

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 3
Type
quality
Name
Contract
Description
Contract

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Type
quality
Name
Social Value
Description
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Apr 2027, 00:00
Ends
1 Apr 2030, 00:59
Entry 2
Id
Lot 2
Title
Lot 2 - Service Quality Standards - Application
Description
Lot 2 - The provision of an auditing app, which auditors can use to effectively report the performance of stations and trains, providing them with the ability to mark failures against the set criteria. Additionally, provide a service quality management system which can process all the data received and report the required scoring mechanisms as set out by SET, as well as providing robust dashboards allowing SET to effectively review and interpret the data. Lastly, hosting a detailed asset register, which splits each station into zones, provides a unique reference number for each asset, and has a photo and location on a map. This would involve working with the supplier of Lot 1.
Status
active

Value

Including VAT
144,000
Amount
120,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
price
Name
Pricing
Description
Price

Numbers

Entry 1
Number
30
Weight
percentageExact
Criterion 2
Type
quality
Name
Technical
Description
Technical

Numbers

Entry 1
Number
50
Weight
percentageExact
Criterion 3
Type
quality
Name
Contract
Description
Contract

Numbers

Entry 1
Number
10
Weight
percentageExact
Criterion 4
Type
quality
Name
Social Value
Description
Social Value

Numbers

Entry 1
Number
10
Weight
percentageExact

Contract period

Starts
1 Apr 2027, 00:00
Ends
1 Apr 2030, 00:59

Items and delivery

Item 1
Id
Lot 1
Related Lot
Lot 1

Additional Classifications

Entry 1
Scheme
CPV
Id
72225000
Description
System quality assurance assessment and review services

Delivery locations

Entry 1
Region
UKJ4
Country
GB
Country Name
United Kingdom
Item 2
Id
Lot 2
Related Lot
Lot 2

Additional Classifications

Entry 1
Scheme
CPV
Id
72225000
Description
System quality assurance assessment and review services

Delivery locations

Entry 1
Region
UKJ4
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 2
Id
043955-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
13 May 2026, 14:18
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
SE TRAINS LIMITED
Id
GB-PPON-PWRR-2348-DXXP

Identifier

Scheme
GB-PPON
Id
PWRR-2348-DXXP

Address

Street Address
4 More London Riverside
Locality
London
Postal Code
SE1 2AU
Country
GB
Country Name
United Kingdom
Region
UKI44

Contact

Name
Kevin Reilly

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · London · UKI44 · SE1 2AU · United Kingdom
  • Delivery location · UKJ4 · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 043955-2026Tender notice on Find a Tender ·