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PROCUREMENT OPPORTUNITY

Provision and Implementation of an Integrated Business Solution

Tai Tarian Ltd · Tender notice on Find a Tender

Tender information last checkedLast checked 20 Sept 2026, 07:38.

Opportunity overview

This Tender Notice is issued by Tai Tarian as a Competitive Flexible Procedure in accordance with the requirements of the Procurement Act 2023. Tai Tarian is seeking to award a Contract to a single Supplier for the Provision and Implementation of an Integrated Business Solution. As part of its programme of change, Tai Tarian is seeking a comprehensive end-to-end solution that supports intuitive data collection, removes duplication of data, improves operational efficiency and effectiveness, retains a golden thread, enhances customer service and supports informed decision-making through full end-to-end case management, integrated workflows, automation, real-time reporting and management information. The solution must have fully documented, openly published version-controlled APIs supporting real-time, bi-directional integration with third-party systems and the Tai Tarian data platform. The solution must operate on a common data model so that a single record of the customer, property and interaction is maintained without duplication or synchronisation between modules. The solution must be cloud-based, scalable, secure and compliant with all relevant Welsh and UK legislation and regulatory requirements, including (but not limited) to GDPR, Renting Homes Wales Act 2016, Welsh Housing Quality Standards 2023 and Building Safety Act (Wales) 2026. It must support efficient data management, robust tailored reporting and analytics capabilities, and facilitate effective engagement with tenants, contractors and other stakeholders through modern digital channels. The successful Supplier will be required to provide an integrated business solution and all associated licences, implementation, configuration, integration, support and maintenance services necessary to deliver a cloud-based, scalable and secure solution supporting a range of business functions including (but not limited to), customer services, housing operations, asset management, compliance management, property services, financial management, document and records management, portals, mobile working, case management, workflow, scheduling, reporting and analytics and AI and agents. Tai Tarian recognises that Tenderers may utilise third-party software components as part of their proposed solution. Such arrangements will be permitted provided the Tenderer assumes full responsibility for the delivery and performance of the overall solution and demonstrates that the proposed solution operates as a fully integrated and cohesive solution. Further details of the procurement, including the scope of the Contract, solution and process requirements, procurement process, evaluation methodology and contractual arrangements, are set out in the Procurement Documents.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72200000 — Software programming and consultancy services
  • CPV72260000 — Software-related services

Lots

  • Lot 1£7m

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
01034
Status
active
Procurement Method
open
Procurement Method Details
Competitive flexible procedure
Main Procurement Category
goods
Above Threshold
Yes
Published risks
As set out in the Procurement Documents.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure

Features
Tai Tarian is undertaking this Procurement using a Competitive Flexible Procedure in accordance with the Procurement Act 2023. The Procurement will comprise a two-stage evaluation process. Stage 1 – Conditions of Participation Stage Tenderers will be assessed against the Conditions of Participation, including an Initial Screening Assessment, a Must-Have Requirements Assessment, mandatory pass/fail requirements and scored Conditions of Participation questions. Only Tenderers that satisfy all mandatory requirements and achieve the minimum participation threshold will progress to Stage 2. Stage 2 – Tender Award Stage Tenderers successfully progressing from Stage 1 will have their Tenders evaluated against the published Award Criteria. The Tender Award Stage will comprise Quality and Price evaluation, with a weighting of 80% Quality and 20% Price. Quality evaluation will include both written Tender responses and Product Demonstrations. Further details of the Competitive Flexible Procedure, procurement process and evaluation methodology are set out in the Procurement Documents.

Covered By

GPA
CPTPP

Submission terms

Electronic Submission Policy
allowed

Languages

en

Tender Period

Ends
13 Oct 2026, 12:00

Enquiry period

Ends
2 Oct 2026, 12:00

Expected award period

Ends
1 Feb 2027, 23:59

Lot Details

No Lots Division Rationale
Tai Tarian considered whether the procurement could be divided into lots. Following preliminary market engagement, internal stakeholder engagement and consideration of the organisation's strategic objectives, Tai Tarian concluded that the procurement should not be divided into lots. The purpose of this procurement is to secure a single integrated business solution that supports end-to-end business processes across the organisation. A key objective of the procurement is to establish a common data model and a single view of customers and assets, whilst supporting standardised ways of working and improved operational efficiency and effectiveness. Tai Tarian considers that a single supplier arrangement represents the most effective means of achieving these objectives and delivering the intended business outcomes. Accordingly, Tai Tarian is satisfied that a single-lot approach is proportionate and represents the most appropriate delivery model for this procurement.

Contract terms

Financial Terms
As set out in the Procurement Documents.

Amendments

Entry 1
Description
Appendix 5 – Customer Journey Scenarios has now been issued and uploaded to the Tender Notice in accordance with the Procurement Documents. The Customer Journey Scenarios are intended solely to support the Product Demonstration Stage and do not introduce materially new requirements, alter the scope of the Procurement or amend the published Award Criteria. All other aspects of the Procurement remain unchanged.
Id
088802-2026

Lots and requirements

Entry 1
Id
1
Status
active
Has Renewal
Yes

Value

Including VAT
8,400,000
Amount
7,000,000
Currency
GBP

Award criteria

Criteria

Criterion 1
Type
quality
Name
Quality

Numbers

Entry 1
Number
80
Weight
percentageExact
Criterion 2
Type
price
Name
Price

Numbers

Entry 1
Number
20
Weight
percentageExact

Selection criteria

Criteria

Criterion 1
Type
economic
Description
As set out in the Procurement Documents
Criterion 2
Type
technical
Description
As set out in the Procurement Documents

Suitability

Sme
Yes
Vcse
Yes

Contract period

Starts
1 Mar 2027, 00:00
Ends
28 Feb 2034, 23:59
Max Extent Date
28 Feb 2039, 23:59

Renewal

Description
The Contract shall operate for an initial period of seven (7) years, with an option to extend for up to five (5) additional periods of twelve (12) months each. Tai Tarian reserves the right to exercise extensions in batches of twelve (12) months, in one event (e.g., two consecutive 12-month periods as a two-year extension).

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72260000
Description
Software-related services
Entry 3
Scheme
CPV
Id
72200000
Description
Software programming and consultancy services

Delivery locations

Entry 1
Region
UKL17
Country
GB
Country Name
United Kingdom

Published documents

Entry 1
Id
L-1
Document Type
biddingDocuments
Description
ITT - Provision and Implementation of an Integrated Business Solution – Ref 01034
Entry 2
Id
L-2
Document Type
biddingDocuments
Description
Appendix 1 - Process Catalogue and Core Technology Requirements
Entry 3
Id
L-3
Document Type
biddingDocuments
Description
Appendix 2 - Non-Functional Requirements
Entry 4
Id
L-4
Document Type
biddingDocuments
Description
Appendix 3 - Price Framework
Entry 5
Id
L-5
Document Type
biddingDocuments
Description
Appendix 4 - Business Requirements
Entry 6
Id
L-6
Document Type
biddingDocuments
Description
Appendix 7 - Form of Contract
Entry 7
Id
L-8
Document Type
biddingDocuments
Description
Appendix 5 - Customer Journey Scenarios
Entry 8
Id
future
Document Type
biddingDocuments
Access Details
Appendix 5 – Customer Journey Scenarios will be issued separately during the Procurement process and uploaded to the Tender Notice. The Customer Journey Scenarios will be derived from, and aligned with, the requirements contained within the Procurement Documents and are intended solely to support the Product Demonstration Evaluation. The Customer Journey Scenarios will not introduce materially new requirements, alter the scope of the Procurement or amend the published Award Criteria. Appendix 5 – Customer Journey Scenarios will be issued sufficiently in advance of the Return Date to enable Tenderers to take its contents into account when preparing their Tenders. Further details are set out in the Procurement Documents.
Entry 9
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published
Entry 10
Id
088802-2026
Document Type
tenderNotice
Notice Type
UK4
Description
Tender notice on Find a Tender
Published
18 Sept 2026, 15:26
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Tai Tarian Ltd
Id
GB-PPON-PRRR-2818-QQVJ

Identifier

Scheme
GB-PPON
Id
PRRR-2818-QQVJ

Address

Street Address
Ty Gwyn
Locality
Neath
Postal Code
SA11 2FP
Country
GB
Country Name
United Kingdom
Region
UKL17

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Entry 2
Scheme
UK_CA_DEVOLVED_REGULATIONS
Id
GB-WLS
Description
Welsh devolved regulations apply

Recorded locations

  • Buyer location · Neath · UKL17 · SA11 2FP · United Kingdom
  • Delivery location · UKL17 · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 043390-2026Preliminary market engagement notice on Find a Tender ·
  2. 082112-2026Tender notice on Find a Tender ·
  3. 088802-2026Tender notice on Find a Tender ·