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PROCUREMENT OPPORTUNITY

Gesture of Goodwill Platform/ App

TransPennine Trains Limited · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 2 Oct 2026, 11:17.

Opportunity overview

TPT currently uses a Gesture of Goodwill application to enable authorised colleagues to issue gestures of goodwill to customers during service recovery situations. The system allows colleagues to issue goodwill gestures to customers at the point of interaction. While the current solution supports the operational requirement, TPT has identified limitations around flexibility, reporting functionality and data configuration which require manual intervention to produce business reporting. TPT is therefore seeking to understand what improved functionality and capability may be available within the market. Further information can be found within the PME Information pack.

Classification

  • CPV48000000 — Software package and information systems
  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV72232000 — Development of transaction processing and custom software

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
TPT549
Main Procurement Category
services
Above Threshold
No
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Special regime

utilities

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Contract period

Starts
1 Oct 2026, 00:00
Ends
30 Sept 2029, 23:59
Max Extent Date
30 Sept 2031, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems
Entry 2
Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support
Entry 3
Scheme
CPV
Id
72232000
Description
Development of transaction processing and custom software

Delivery locations

Entry 1
Region
UKD3
Country
GB
Country Name
United Kingdom
Entry 2
Region
UKD
Country
GB
Country Name
United Kingdom

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Further information is provided via access code 9E2F3U6S36 in Delta eProcurement. TPT is reviewing its current approach to this system and wishes to engage with the market to better understand the solutions available that could support this capability in the future. The aim of this PME is to gather information from potential suppliers regarding the provision of a digital solution to support the issuance and management of customer goodwill gestures across TPT operations. TPT has included questions for interested parties to review and respond to. The aim of these questions is for the following reasons: -To understand the current market capability -To help refine the scope of the requirement -To understand available technologies and delivery models -To help define the procurement structure and route to market Further scope information is provided within the PME Information Pack. Route to market example – RFQ, tender exercise or understanding options to use a Framework, depending on final contract value and procurement route. Following closure of PME period, TPT may, at its discretion, follow up with a select number of interested parties for further information to help achieve the objective. For the avoidance of doubt, any information provided by any party will be treated as indicative information and not legally binding. Parties who do not respond to this PME notice will not be excluded from any future procurement activities related to this scope.
Due
15 May 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
040595-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
1 May 2026, 14:38
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
TransPennine Trains Limited
Id
GB-PPON-PXNX-1214-CQYL

Identifier

Scheme
GB-PPON
Id
PXNX-1214-CQYL

Address

Street Address
7th Floor, Bridgewater House, 58-60 Whitworth Street
Locality
Manchester
Postal Code
M1 6LT
Country
GB
Country Name
United Kingdom
Region
UKD33

Contact

Name
Alison Bates

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicUndertaking
Description
Public undertaking

Recorded locations

  • Buyer location · Manchester · UKD33 · M1 6LT · United Kingdom
  • Delivery location · UKD3 · United Kingdom
  • Delivery location · UKD · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 040308-2026Preliminary market engagement notice on Find a Tender ·
  2. 040344-2026Preliminary market engagement notice on Find a Tender ·
  3. 040595-2026Preliminary market engagement notice on Find a Tender ·