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PROCUREMENT OPPORTUNITY

Debt Management System

Social Security Scotland · tender

Tender information last checkedLast checked 26 Sept 2026, 22:46.

Opportunity overview

Social Security Scotland has a requirement to place a contract with an external service provider for the provision of a Debt Management System. The contract is for the provision, implementation, support and continuous improvement of a strategic Debt Case Management System. The system must support the end‑to‑end debt lifecycle.

Classification

  • CPV72000000 — IT services: consulting, software development, Internet and support
  • CPV48000000 — Software package and information systems

Lots

  • It is intended that this will be a open procedure to procure a Debt Management System. Stages in the procurement are: 1. Prior Information Notice issued. 2. Contract Notice/ Call for Competition 3. Invitation to Tender 4. Contract Award Additional information: 72 month initial period includes a 12 month implementation period, with the service to start in month 13 of the contract.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
S/26/005
Status
active
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure
Has Recurrence
Yes

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72000000
Description
IT services: consulting, software development, Internet and support

Submission Method

electronicSubmission

Communication

Selection criteria

Criteria

Criterion 1
Type
economic
Description
SPD Part 4B Economic and Financial Standing Insurances Other Economic or Financial
Minimum
The bidder must have a Dun and Bradstreet failure score of no less than 40. The bidder confirms they already have or can commit to obtain, prior to the commencement of the contract, the levels of insurance cover indicated below: Employer’s Liability Insurance - The Contractor shall maintain employer’s liability insurance with a minimum indemnity limit of 5000000 GBP or the minimum required by law in force at the time (for a single event or a series of related events and in the aggregate in a single calendar year) for the duration of the Contract. Public Liability Insurance - The Contractor shall maintain public liability insurance with a minimum indemnity limit of 5000000 GBP (for a single event or a series of related events and in the aggregate in a single calendar year) for the duration of the Contract. Professional Indemnity Insurance - The Contractor shall maintain professional indemnity insurance with a minimum indemnity limit of 10000000 GBP (for a single event or a series of related events and in the aggregate in a single calendar year) for the duration of the Contract. The insurance shall cover liability arising from software development, systems integration, advisory services, and delivery of services using agile, iterative, DevOps or continuous deployment methodologies. Cyber Security and Data Protection Insurance - The Contractor shall maintain cyber security and data protection insurance with a minimum indemnity limit of 10000000 GBP (for a single event or a series of related events and in the aggregate in a single calendar year) for the duration of the Contract. This requirement may be satisfied by: (a) a standalone cyber liability insurance policy; or (b) professional indemnity insurance which expressly includes equivalent cyber security and data protection cover, provided that the insurance covers, as a minimum: - unauthorised access to systems; - loss, compromise or corruption of data (including Personal Data ); - cyber security incidents impacting availability of the Services; - incident response, remediation, and regulatory investigation costs; and - third party claims arising from such incidents. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Applies To

supplier

Covered By

GPA

Tender Period

Ends
18 Aug 2026, 12:00

Submission terms

Languages

en

Expected award period

Starts
18 Aug 2026, 12:00

Bid Opening

Date
18 Aug 2026, 12:00

Contract terms

Has Electronic Ordering
Yes
Electronic Invoicing Policy
allowed
Has Electronic Payment
Yes

Recurrence

Description
In 72 months time

Lots and requirements

Entry 1
Id
1
Description
It is intended that this will be a open procedure to procure a Debt Management System. Stages in the procurement are: 1. Prior Information Notice issued. 2. Contract Notice/ Call for Competition 3. Invitation to Tender 4. Contract Award Additional information: 72 month initial period includes a 12 month implementation period, with the service to start in month 13 of the contract.
Has Renewal
Yes
Has Options
Yes
Status
active

Award criteria

Criteria

Criterion 1
Name
Technical
Type
quality
Description
50
Criterion 2
Type
price
Description
50

Contract period

Duration In Days
2,160

Renewal

Description
The contract is scheduled for renewal prior to the expiry date to ensure continuity of service.

Submission terms

Variant Policy
notAllowed

Options

Description
Option to extend for up to an additional 24 month period

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems

Delivery locations

Entry 1
Region
UKM

Buyer, suppliers and contacts

Organisation 1
Name
Social Security Scotland
Id
GB-FTS-66869

Identifier

Legal Name
Social Security Scotland

Address

Street Address
3rd Floor, Agnes Husband House, 17 South Union Street
Locality
Dundee
Region
UKM
Postal Code
DD1 4BF
Country Name
United Kingdom

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
MINISTRY
Description
Ministry or any other national or federal authority, including their regional or local subdivisions
Entry 2
Scheme
COFOG
Id
10
Description
Social protection
Organisation 2
Name
Edinburgh Sheriff Court House
Id
GB-FTS-180412

Identifier

Legal Name
Edinburgh Sheriff Court House

Address

Street Address
27 Chambers Street
Locality
Edinburgh
Country Name
United Kingdom

Roles

reviewBody

Recorded locations

  • Buyer location · Dundee · UKM · DD1 4BF · United Kingdom
  • Delivery location · UKM

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 039222-2026planning ·
  2. 067865-2026tender ·