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PROCUREMENT OPPORTUNITY

Extension - Billing System Maintenance and Support

UNITED UTILITIES WATER LIMITED · Contract award notice on Find a Tender

Tender information last checkedLast checked 2 Oct 2026, 13:46.

Opportunity overview

Juniper Consulting provide the maintenance and technical support for United Utilities billing system. Including the following: Telephone and email-based technical support for reported incidents Support around universal application upgrades Maintain and management of Universal application documentation and certification test scripts Unlimited technical adhoc questions in relation to the Universal application Maintain and update incidents Resolve incidents in line with SLAs Maintain source code changes using Company's version control software Certify new releases on company certified platform Provide new releases that include incident resolutions Provide release notes for each release. Provide application consulting for up to 15 days per year for services including minor universal application enhancements, ALTO enhancements and upgrades. Attend monthly conference calls

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Juniper Consulting Group LLC

No match
Published award value
US$976k
Awarded
28 Apr 2026
Award ID
1
Status
pending
Identifier
GB-PPON PVGY-6469-MGJH
Location
Draper, US, 84020, United States

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-068dd6
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
This authority intends to award this contract on a direct basis for the reasons of Single Supplier - Schedule 5, paragraph 6. - Due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required and -There are no reasonable alternatives The public contract concerns the supply of goods, services or works by the existing supplier, which are intended as an extension to or partial replacement of existing goods, services or works in circumstances where a change in supplier would result in the contracting authority receiving goods, services or works that are different from or incompatible with the existing goods services or works; and the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
singleSuppliersTechnicalReasons
Entry 2
Id
additionalRepeatExtensionPartialReplacement

Special regime

utilities

Lots and requirements

Entry 1
Id
1
Status
complete

Buyer, suppliers and contacts

Organisation 1
Name
UNITED UTILITIES WATER LIMITED
Id
GB-COH-02366678

Identifier

Scheme
GB-COH
Id
02366678

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PVVB-5589-BWHX

Address

Street Address
Haweswater House, Lingley Green Avenue
Locality
Great Sankey
Postal Code
WA5 3LP
Country
GB
Country Name
United Kingdom
Region
UKD61

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
privateUtility
Description
Private utility
Organisation 2
Name
Juniper Consulting Group LLC
Id
GB-PPON-PVGY-6469-MGJH

Identifier

Scheme
GB-PPON
Id
PVGY-6469-MGJH

Address

Street Address
PO Box 1553
Locality
Draper
Postal Code
84020
Country
US
Country Name
United States
Region
US

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Title
Extension - Billing System Maintenance and Support
Status
pending
Date
29 Apr 2026, 00:00
Main Procurement Category
services
Above Threshold
Yes
Has Renewal
Yes

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72261000
Description
Software support services

Value

Including VAT
976,000
Amount
976,000
Currency
USD

Suppliers

Supplier 1
Id
GB-PPON-PVGY-6469-MGJH
Name
Juniper Consulting Group LLC

Standstill Period

Ends
11 May 2026, 23:59

Contract period

Starts
24 Oct 2026, 00:00
Ends
23 Oct 2029, 23:59
Max Extent Date
23 Oct 2030, 23:59

Renewal

Description
Optional 1 year extension

Related lots

1

Documents

Entry 1
Id
039145-2026
Document Type
awardNotice
Notice Type
UK6
Description
Contract award notice on Find a Tender
Published
29 Apr 2026, 12:28
Format
text/html

Milestones

Entry 1
Id
1
Type
futureSignatureDate
Due
12 May 2026, 23:59
Status
scheduled

Recorded locations

  • Buyer location · Great Sankey · UKD61 · WA5 3LP · United Kingdom

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 039113-2026Transparency notice on Find a Tender ·
  2. 039145-2026Contract award notice on Find a Tender ·