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PROCUREMENT OPPORTUNITY

Language Interpretation and Translation Services

West Sussex County Council · Contract details notice on Find a Tender

Tender information last checkedLast checked 23 Sept 2026, 17:25.

Opportunity overview

Description The Service Provider shall provide the following Language Services to the Council during the Contract Period 01/01/2026 - 31/01/2027: 1. On Demand Telephone Interpreting (24/7/365): On demand telephone interpreting to provide immediate access to language support whenever required by the Council. 2. Pre Booked Telephone Interpreting: Telephone interpreting arranged in advance in accordance with the Council's requirements. 3. Pre Booked Video Interpreting (spoken): Video interpreting for spoken languages, delivered on a platform that meets the Council's operational needs. 4. Pre Booked Video Interpreting (non spoken): Video interpreting for non spoken languages, including British Sign Language and related communication methods. 5. Face to Face Interpreting (spoken and BSL): In person interpreting for circumstances where remote interpreting is unsuitable. The Service Provider shall allocate the closest available Interpreter to the assignment location to minimise travel time and expenses. 6. Translation Services: The Service Provider shall deliver written translations in all forms requested by the Council. Translations shall be completed to a high standard, ensuring accurate rendering of the content and intent of the source document, with appropriate idiomatic style and nuance. Translation work will be managed by suitably qualified and experienced linguist Project Managers. 7. Typesetting: The Service Provider shall deliver completed translations in the same format as the original source document, provided that the Council supplies all original source files, including links and fonts. 8. Easy Read Services 9. Braille Services 10. On Demand Video: To be made available once launched by the Service Provider. Pricing and operational details shall be confirmed by the Service Provider and agreed through the Change Control Procedure where appropriate. 11. Additional Services available on request: The Service Provider may also provide BSL video with subtitles, transcription, audio to text services, text to audio services, and Deaf Relay Interpreters when requested by the Council.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
BS807.258
Status
complete
Procurement Method
direct
Procurement Method Details
Direct award
Why this procedure was chosen
Clear Voice has demonstrated the ability to provide the required service levels, language coverage and responsiveness required by the Authority. The direct award represents value for money, supports continuity of service for vulnerable service users and avoids operational risks associated with transitioning to an alternative provider.

Legal basis

Id
2023/54
Scheme
UKPGA

Procedure reasons

Entry 1
Id
additionalRepeatFurtherFollowingCompetitiveProcedure

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
West Sussex County Council
Id
GB-PPON-PXJW-5627-QRQR

Identifier

Scheme
GB-PPON
Id
PXJW-5627-QRQR

Address

Street Address
County Hall, West Street
Locality
Chichester
Postal Code
PO19 1RQ
Country
GB
Country Name
United Kingdom
Region
UKJ27

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE
Id
GB-COH-05684239

Identifier

Scheme
GB-COH
Id
05684239

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PZGZ-5864-WNBY

Address

Street Address
128 City Road
Locality
London
Postal Code
EC1V 2NX
Country
GB
Country Name
United Kingdom
Region
UKI43

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79530000
Description
Translation services
Entry 2
Scheme
CPV
Id
79540000
Description
Interpretation services

Delivery locations

Entry 1
Region
UKJ
Country
GB
Country Name
United Kingdom

Suppliers

Supplier 1
Id
GB-COH-05684239
Name
MIGRANT HELP TRADING LIMITED trading as CLEAR VOICE

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Above Threshold
Yes
Date Signed
1 Sept 2026, 00:00
No Agreed Metrics Rationale
Value of Contract below £5m

Period

Starts
1 Sept 2026, 00:00
Ends
31 Dec 2027, 23:59

Value

Including VAT
1,140,000
Amount
950,000
Currency
GBP

Documents

Entry 1
Id
086978-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
14 Sept 2026, 15:17
Format
text/html

Recorded locations

  • Buyer location · Chichester · UKJ27 · PO19 1RQ · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 038705-2026Transparency notice on Find a Tender ·
  2. 038735-2026Contract award notice on Find a Tender ·
  3. 086978-2026Contract details notice on Find a Tender ·