ProcuraAxisBeta
Sign inCreate Free Account
Home / Opportunities / Opportunity
PROCUREMENT OPPORTUNITY

Employee Engagement Suite

West Midlands Combined Authority · award, contract

Tender information last checkedLast checked 2 Oct 2026, 15:26.

Opportunity overview

West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Freshworks Inc

No match
Contract value
£369.5k
Awarded
Not supplied
Contract signed
30 Mar 2026
Award ID
038116-2026-1
Status
active
Identifier
33-121-8825
Location
San Mateo, US, United States

Classification

  • CPV48900000 — Miscellaneous software package and computer systems

Lots

  • West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management. This Call-Off Contract Starts on March 31, 2026 and is valid for 36 months. This Call-Off Contract can be extended by the Buyer for one period of up to 12 months.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-068bca
Status
complete
Main Procurement Category
goods
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
Call of from G-Cloud 14 framework

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
48900000
Description
Miscellaneous software package and computer systems

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management. This Call-Off Contract Starts on March 31, 2026 and is valid for 36 months. This Call-Off Contract can be extended by the Buyer for one period of up to 12 months.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Options

Description
This Call-Off Contract can be extended by the Buyer for one period of up to 12 months

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKG

Buyer, suppliers and contacts

Organisation 1
Name
West Midlands Combined Authority
Id
GB-FTS-152560

Identifier

Legal Name
West Midlands Combined Authority
No Identifier Rationale
notOnAnyRegister

Address

Street Address
16 Summer Lane
Locality
Birmingham
Region
UKG
Postal Code
B193SD
Country Name
United Kingdom

Contact

Name
Emily Sutton

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Freshworks Inc
Id
GB-FTS-180788

Identifier

Legal Name
Freshworks Inc
Id
33-121-8825
Scheme Entered
US Companies House

Address

Locality
San Mateo
Region
US
Country Name
United States

Roles

supplier

Details

Scale
large
Organisation 3
Name
Royal Courts of Justice
Id
GB-FTS-92

Identifier

Legal Name
Royal Courts of Justice

Address

Locality
London
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
038116-2026-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-FTS-180788
Name
Freshworks Inc

Contracts and changes

Entry 1
Id
038116-2026-1
Award ID
038116-2026-1
Status
active
Date Signed
31 Mar 2026, 00:00

Value

Amount
369,504
Currency
GBP

Recorded locations

  • Buyer location · Birmingham · UKG · B193SD · United Kingdom
  • Delivery location · UKG

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 038116-2026award, contract ·