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PROCUREMENT OPPORTUNITY

RFI for Provision of IT Service Management

Intellectual Property Office · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 2 Oct 2026, 15:27.

Opportunity overview

IT service management tool, used as the main self‑service portal for logging and managing IT incidents, service requests and change requests.

Classification

  • CPV72253000 — Helpdesk and support services
  • CPV72260000 — Software-related services

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-068bc1
Main Procurement Category
services
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Lots and requirements

Entry 1
Id
1
Status
planning

Suitability

Sme
Yes

Contract period

Starts
6 Jun 2027, 00:00
Ends
5 Jun 2030, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
72260000
Description
Software-related services
Entry 2
Scheme
CPV
Id
72253000
Description
Helpdesk and support services

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Request for Information
Due
15 May 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
038092-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
27 Apr 2026, 14:29
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Intellectual Property Office
Id
GB-PPON-PTGR-5753-JZVM

Identifier

Scheme
GB-PPON
Id
PTGR-5753-JZVM

Address

Street Address
Concept House, Cardiff Road
Locality
Newport
Postal Code
NP10 8QQ
Country
GB
Country Name
United Kingdom
Region
UKL21

Contact

Telephone
03003002000

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthorityCentralGovernment
Description
Public authority - central government

Recorded locations

  • Buyer location · Newport · UKL21 · NP10 8QQ · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 038092-2026Preliminary market engagement notice on Find a Tender ·