Provision of supplier to conduct WLBC Tenant Satisfaction Measures Survey 2026 – 2030

Opportunity overview

WLBC requires a supplier to conduct the yearly regulatory Tenant Satisfaction Measures (TSM) survey and associated reports as per the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures standards and requirements in order to meet all the statutory requirements, at the time of the tender and during the execution of the contract for a period of a 3 year contract with a potential 2-year extension.

Classification

CPV79000000 — Business services: law, marketing, consulting, recruitment, printing and security

Lots

Lot 1£66.7k

Documents and notices

Tender notice on Find a TenderOpen source ↗
ITT Open source ↗
Specification Open source ↗
Method Statements and Mandatory CriteriaOpen source ↗
Pricing ScheduleOpen source ↗
Form of TenderOpen source ↗
Procurement Specific Questionnaire Open source ↗
West Lancashire Borough Council Vendor Security QuestionnaireOpen source ↗
Draft ContractOpen source ↗

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id: 24/053 - TSM
Status: active
Procurement Method: open
Procurement Method Details: Below threshold - open competition
Main Procurement Category: services
Above Threshold: No
How to submit: https://www.the-chest.org.uk/ ↗

Legal basis

Id: 2023/54
Scheme: UKPGA
Uri: https://www.legislation.gov.uk/ukpga/2023/54/contents ↗

Submission terms

Electronic Submission Policy: allowed

Tender Period

Ends: 20 May 2026, 16:00

Enquiry period

Ends: 11 May 2026, 16:00

Lots and requirements

Entry 1

Id: 1
Status: active
Has Renewal: Yes

Value

Including VAT: 80,000
Amount: 66,666
Currency: GBP

Award criteria

Criteria

Criterion 1

Type: quality
Name: Method statement & mandatory criteria
Description: Quality Criteria Weighting Proposed Methodology 10 % Relevant Experience 15 % Timetable 10% Social Value 5% Total Quality Criteria 40%

Numbers

Entry 1

Number: 40
Weight: percentageExact

Criterion 2

Type: price
Name: Price
Description: Pricing schedule

Numbers

Entry 1

Number: 60
Weight: percentageExact

Selection criteria

Criteria

Criterion 1

Description: See tender documents

Suitability

Sme: Yes
Vcse: Yes

Contract period

Starts: 8 Jun 2026, 00:00
Ends: 29 Dec 2028, 23:59
Max Extent Date: 27 Dec 2030, 23:59

Renewal

Description: 2 x 12 mth extensions

Items and delivery

Item 1

Id: 1
Related Lot: 1

Additional Classifications

Entry 1

Scheme: CPV
Id: 79000000
Description: Business services: law, marketing, consulting, recruitment, printing and security

Delivery locations

Entry 1

Region: UK
Country: GB
Country Name: United Kingdom

Published documents

Entry 1

Id: L-2
Document Type: biddingDocuments
Description: ITT
Url: https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=34a531cb-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ↗

Entry 2

Id: L-3
Document Type: biddingDocuments
Description: Specification
Url: https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=e08201e7-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ↗

Entry 3

Id: L-4
Document Type: biddingDocuments
Description: Method Statements and Mandatory Criteria
Url: https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=559c0af8-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ↗

Entry 4

Id: L-5
Document Type: biddingDocuments
Description: Pricing Schedule
Url: https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=92b63f05-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ↗

Entry 5

Id: L-6
Document Type: biddingDocuments
Description: Form of Tender
Url: https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=8b7bbb13-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ↗

Entry 6

Id: L-7
Document Type: biddingDocuments
Description: Procurement Specific Questionnaire
Url: https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=54fba71f-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ↗

Entry 7

Id: L-8
Document Type: biddingDocuments
Description: West Lancashire Borough Council Vendor Security Questionnaire
Url: https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=b4627434-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ↗

Entry 8

Id: L-9
Document Type: biddingDocuments
Description: Draft Contract
Url: https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=2e688945-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ↗

Entry 9

Id: 037328-2026
Document Type: tenderNotice
Notice Type: UK4
Description: Tender notice on Find a Tender
Url: https://www.find-tender.service.gov.uk/Notice/037328-2026 ↗
Published: 24 Apr 2026, 00:17
Format: text/html

Buyer, suppliers and contacts

Organisation 1

Name: West Lancashire Borough Council
Id: GB-PPON-PGNW-2815-DRQZ

Identifier

Scheme: GB-PPON
Id: PGNW-2815-DRQZ

Address

Street Address: 52 Derby Street
Locality: Ormskirk
Postal Code: L39 2SA
Country: GB
Country Name: United Kingdom
Region: UKD47

Contact

Name: J Burrows
Email: Procurement@westlancs.gov.uk
Telephone: +44 1695

Roles

buyer

Details

Url: http://www.westlancs.gov.uk/ ↗

Classifications

Entry 1

Scheme: UK_CA_TYPE
Id: publicAuthoritySubCentralGovernment
Description: Public authority - sub-central government

Recorded locations

Buyer location · Ormskirk · UKD47 · L39 2SA · United Kingdom
Delivery location · UK · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION

037328-2026Tender notice on Find a Tender · 24 Apr 2026, 00:17