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PROCUREMENT OPPORTUNITY

Mystery Shopping Services

BRITISH COUNCIL(THE) · Contract details notice on Find a Tender

Tender information last checkedLast checked 27 Sept 2026, 01:02.

Opportunity overview

The Governance & Compliance function seeks to obtain the most effective and efficient Mystery Shopper services provider to delivery Mystery Shopping Services (compliance audits) of all British Council IELTS for United Kingdom Visas and Immigration (UKVI) global network of exam centres. The programme is intended to measure the experience and security when applying for, registering, and attending an IELTS written and speaking test.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

LC INVESTIGATION LIMITED

Matched by number
Contract value
£220k
Awarded
Not supplied
Contract signed
15 Jun 2026
Including VAT
£264k
Award ID
1
Status
active
Identifier
GB-COH 12852787
Location
Waterlooville, UKJ36, PO8 0BT, United Kingdom

SERVE LEGAL LIMITED

Matched by number
Contract value
£220k
Awarded
Not supplied
Contract signed
23 Jun 2026
Including VAT
£264k
Award ID
2
Status
active
Identifier
GB-COH 05861955
Location
Brighton, UKJ21, BN2 9QA, United Kingdom

Classification

No classification was supplied.

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ITT1033655
Status
complete
Procurement Method
open
Procurement Method Details
Competitive flexible procedure

Legal basis

Id
2023/54
Scheme
UKPGA

Techniques

Has Framework Agreement
Yes

Framework Agreement

Method
withoutReopeningCompetition
Type
closed
Description
The British Council is seeking to appoint a maximum of two suppliers under this framework agreement: The technical score and the combined total price for Region 1 and Region 2 will be used to calculate an overall score. The two highest‑scoring suppliers overall will be appointed to the framework. For each region, the technical score and the region-specific pricing score will be combined to determine regional rankings. The highest-scoring supplier will be appointed as the Lead Supplier. The other appointed supplier will be appointed as the Secondary Supplier. The lead supplier for each region will be offered first opportunity to deliver the services contained within the region. If the lead supplier is unable to provide services and/or meet with the agreed Service Level Agreement, the secondary supplier will be offered the opportunity to deliver that discreet service opportunity.

Lots and requirements

Entry 1
Id
1
Status
complete

Published documents

Entry 1
Id
conflictOfInterest
Document Type
conflictOfInterest
Description
Not published

Buyer, suppliers and contacts

Organisation 1
Name
BRITISH COUNCIL(THE)
Id
GB-COH-RC000060

Identifier

Scheme
GB-COH
Id
RC000060

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PHTN-1551-GCQH

Address

Street Address
1 Redman Place, Stratford,
Locality
London
Postal Code
E20 1JQ
Country
GB
Country Name
United Kingdom
Region
UKI41

Contact

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government
Organisation 2
Name
LC INVESTIGATION LIMITED
Id
GB-COH-12852787

Identifier

Scheme
GB-COH
Id
12852787

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PLTR-7919-WXPH

Address

Street Address
Unit 29 Highcroft Industrial Estate
Locality
Waterlooville
Postal Code
PO8 0BT
Country
GB
Country Name
United Kingdom
Region
UKJ36

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No
Organisation 3
Name
SERVE LEGAL LIMITED
Id
GB-COH-05861955

Identifier

Scheme
GB-COH
Id
05861955

Additional Identifiers

Entry 1
Scheme
GB-PPON
Id
PMXH-2132-XXXR

Address

Street Address
44 Grand Parade
Locality
Brighton
Postal Code
BN2 9QA
Country
GB
Country Name
United Kingdom
Region
UKJ21

Contact

Roles

supplier

Details

Scale
sme
Vcse
No
Public Service Mission Organization
No
Sheltered Workshop
No

Award information

Award 1
Id
1
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79310000
Description
Market research services

Suppliers

Supplier 1
Id
GB-COH-12852787
Name
LC INVESTIGATION LIMITED

Related lots

1
Award 2
Id
2
Status
active
Main Procurement Category
services

Items

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
79310000
Description
Market research services

Suppliers

Supplier 1
Id
GB-COH-05861955
Name
SERVE LEGAL LIMITED

Related lots

1

Contracts and changes

Entry 1
Id
1
Award ID
1
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
16 Jun 2026, 00:00

Period

Starts
1 Jul 2026, 00:00
Ends
1 Jul 2028, 23:59
Max Extent Date
1 Jul 2030, 23:59

Renewal

Description
2 x 12 month optional extension

Value

Including VAT
264,000
Amount
220,000
Currency
GBP

Documents

Entry 1
Id
066563-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
15 Jul 2026, 09:31
Format
text/html
Entry 2
Id
2
Award ID
2
Status
active
Has Renewal
Yes
Above Threshold
Yes
Date Signed
24 Jun 2026, 00:00

Period

Starts
1 Jul 2026, 00:00
Ends
1 Jul 2028, 23:59
Max Extent Date
1 Jul 2030, 23:59

Renewal

Description
2x12month optional extension

Value

Including VAT
264,000
Amount
220,000
Currency
GBP

Documents

Entry 1
Id
066563-2026
Document Type
contractNotice
Notice Type
UK7
Description
Contract details notice on Find a Tender
Published
15 Jul 2026, 09:31
Format
text/html

Recorded locations

  • Buyer location · London · UKI41 · E20 1JQ · United Kingdom

Notice and amendment history

3 published notice versions reviewed by ProcuraAxis.

3 VERSIONS
  1. 037258-2026Tender notice on Find a Tender ·
  2. 052484-2026Contract award notice on Find a Tender ·
  3. 066563-2026Contract details notice on Find a Tender ·