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PROCUREMENT OPPORTUNITY

Unified Communications and Contact Centre

Trafford Council · award, contract

Tender information last checkedLast checked 2 Oct 2026, 17:37.

Opportunity overview

Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Gamma Network Solutions Limited

Matched by exact name
Contract value
£503.2k
Awarded
Not supplied
Contract signed
11 Feb 2026
Award ID
037051-2026-UID14505-1
Status
active
Identifier
GB-COH 08943488
Location
London, UKD36, EC3M 7AF, United Kingdom

Classification

  • CPV64200000 — Telecommunications services

Lots

  • Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
UID14505
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
PCR2015 Framework used - YPO - Lot 6 - 1229 Network Connectivity and Telecommunication Solutions 2 Framework

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
64200000
Description
Telecommunications services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
64200000
Description
Telecommunications services

Delivery locations

Entry 1
Region
UKD36

Buyer, suppliers and contacts

Organisation 1
Name
Trafford Council
Id
GB-FTS-149912

Identifier

Legal Name
Trafford Council
No Identifier Rationale
notOnAnyRegister

Address

Street Address
Trafford Town Hall, Talbot Road
Locality
Manchester
Region
UKD36
Postal Code
M320TH
Country Name
United Kingdom

Contact

Name
Andrew Bottomley

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Description
Telecommunications and Contact Centre Services
Organisation 2
Name
Gamma Network Solutions Limited
Id
GB-COH-08943488

Identifier

Legal Name
Gamma Network Solutions Limited
Id
08943488
Scheme
GB-COH

Address

Street Address
The Scalpel, 18th Floor, 52 Lime Street
Locality
London
Region
UKD36
Postal Code
EC3M 7AF
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
STAR Procurement
Id
GB-FTS-153640

Identifier

Legal Name
STAR Procurement

Address

Street Address
4th Floor, Waterside House, Waterside Plaza
Locality
Sale, Trafford
Postal Code
M33 7ZF
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
037051-2026-UID14505-1
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-08943488
Name
Gamma Network Solutions Limited

Contracts and changes

Entry 1
Id
037051-2026-UID14505-1
Award ID
037051-2026-UID14505-1
Status
active
Date Signed
11 Feb 2026, 00:00

Value

Amount
503,187.37
Currency
GBP

Recorded locations

  • Buyer location · Manchester · UKD36 · M320TH · United Kingdom
  • Delivery location · UKD36

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 037051-2026award, contract ·