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PROCUREMENT OPPORTUNITY

IA3617 Communicator Guide

Staffordshire County Council · award, contract

Tender information last checkedLast checked 26 Sept 2026, 19:47.

Opportunity overview

Communicator Guides offer support to Eligible Persons who have developed sight and hearing impairments, often as they get older. These difficulties can cause people to become increasingly withdrawn, depressed and isolated. With the right help, deafblind people can live fulfilling lives at home and in the community. The Communicator Guide Service supports sensory impaired Eligible Persons within Staffordshire by providing suitably trained and qualified 'Communicator Guides.' The Service supports Eligible Persons either in their home or in the community in accordance with their Care Support Plan to achieve their agreed assessed outcomes. The Communicator Guide Service support for each Eligible Persons will depend on their individual needs as stated in their Care and Support Needs Assessment and their Care Support Plan. The Service will to be delivered to meet the support needs of the Eligible Persons. The Service will be delivered within the Contract Area as defined in the Framework Agreement but ultimately will be Staffordshire wide. Communicator Guide Support will be provided to the Eligible Persons through the most suitable format of Communication. The Service's primary objective is to enable Eligible Persons to remain living independently and maintain a good quality of life, and to help them achieve their assessed outcomes, and to limit the extent to which a person's sensory loss detrimentally impacts on their life, and the lives of their family. The delivery and intensity of the Service will be flexible to reflect the support that the Eligible Persons requires, and to enable them to meet their individual outcomes as set out in their Care and Support Needs Assessment.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Action Deafness Ltd

Matched by number
Contract value
£3.3m
Awarded
Not supplied
Contract signed
21 Jul 2026
Award ID
069346-2026-1
Status
active
Identifier
GB-COH 06706042
Location
Leicester, UKG24, LE4 6DP, United Kingdom

Deafblind UK

Matched by number
Contract value
£3.3m
Awarded
Not supplied
Contract signed
21 Jul 2026
Award ID
069346-2026-2
Status
active
Identifier
GB-COH 02426281
Location
London, UKG24, W1W 5PF, United Kingdom

Classification

  • CPV85000000 — Health and social work services

Lots

  • This Procurement is for a Framework Agreement between the successful supplier(s) and the Authority, to supply Services, as and when required under a Call-Off Contract. The Authority makes no guarantee as to the volume of business on offer and any figures / quantities / volumes given are indicative and are guidance only.Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
IA3617
Status
complete
Main Procurement Category
services
Procurement Method
open
Procurement Method Details
Open procedure

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
85000000
Description
Health and social work services

Techniques

Has Framework Agreement
Yes

Covered By

GPA

Lots and requirements

Entry 1
Id
1
Description
This Procurement is for a Framework Agreement between the successful supplier(s) and the Authority, to supply Services, as and when required under a Call-Off Contract. The Authority makes no guarantee as to the volume of business on offer and any figures / quantities / volumes given are indicative and are guidance only.
Has Options
Yes
Status
cancelled

Award criteria

Criteria

Criterion 1
Name
Service Delivery Model
Type
quality
Description
20
Criterion 2
Name
Aims and Objectives of the Service
Type
quality
Description
20
Criterion 3
Name
Workforce
Type
quality
Description
20
Criterion 4
Name
Quality Assurance
Type
quality
Description
10
Criterion 5
Name
Eligible Person Views
Type
quality
Description
10
Criterion 6
Name
Case Study
Type
quality
Description
20
Criterion 7
Name
N/A
Type
cost
Description
0

Options

Description
The Framework Agreement will commence on 1st September 2026 and, subject to earlier termination in accordance with its terms, will continue until midnight on 31st August 2028. At the Authority's entire discretion, the term may be extended by Three (3) One (1) year extensions on the same terms for such period(s) in accordance with the contract.

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
85000000
Description
Health and social work services

Delivery locations

Entry 1
Region
UKG24

Buyer, suppliers and contacts

Organisation 1
Name
Staffordshire County Council
Id
GB-FTS-139628

Identifier

Legal Name
Staffordshire County Council
No Identifier Rationale
notOnAnyRegister

Address

Street Address
1 Staffordshire Place, Tipping Street,
Locality
Stafford
Region
UKG24
Postal Code
ST162DH
Country Name
United Kingdom

Contact

Name
Clare Kinvig-Jenkinson

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Action Deafness Ltd
Id
GB-COH-06706042

Identifier

Legal Name
Action Deafness Ltd
Id
06706042
Scheme
GB-COH

Address

Street Address
The Peepul Centre
Locality
Leicester
Region
UKG24
Postal Code
LE4 6DP
Country Name
United Kingdom

Contact

Roles

supplier

Details

Scale
large
Organisation 3
Name
Deafblind UK
Id
GB-COH-02426281

Identifier

Legal Name
Deafblind UK
Id
02426281
Scheme
GB-COH

Address

Street Address
167-169 Great Portland Street
Locality
London
Region
UKG24
Postal Code
W1W 5PF
Country Name
United Kingdom

Contact

Roles

supplier

Details

Scale
sme
Organisation 4
Name
Staffordshire County Council
Id
GB-FTS-697

Identifier

Legal Name
Staffordshire County Council

Address

Locality
Stafford
Country Name
United Kingdom

Roles

reviewBody

Award information

Award 1
Id
069346-2026-1
Title
IA3617 Communicator Guide Service
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-06706042
Name
Action Deafness Ltd
Award 2
Id
069346-2026-2
Title
IA3617 Communicator Guide Service
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-02426281
Name
Deafblind UK

Contracts and changes

Entry 1
Id
069346-2026-1
Award ID
069346-2026-1
Title
IA3617 Communicator Guide Service
Status
active
Date Signed
22 Jul 2026, 00:00

Value

Amount
3,304,086
Currency
GBP
Entry 2
Id
069346-2026-2
Award ID
069346-2026-2
Title
IA3617 Communicator Guide Service
Status
active
Date Signed
22 Jul 2026, 00:00

Value

Amount
3,304,086
Currency
GBP

Recorded locations

  • Buyer location · Stafford · UKG24 · ST162DH · United Kingdom
  • Delivery location · UKG24

Notice and amendment history

2 published notice versions reviewed by ProcuraAxis.

2 VERSIONS
  1. 036837-2026tender ·
  2. 069346-2026award, contract ·