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PROCUREMENT OPPORTUNITY

Value Added Software Reseller Framework

Financial Ombudsman Service Limited · Preliminary market engagement notice on Find a Tender

Tender information last checkedLast checked 2 Oct 2026, 20:06.

Opportunity overview

Our objective is to establish a Value Added Reseller Framework that simplifies how we source and manage software, while improving outcomes across cost, risk, transparency and capability. At a high level, we are seeking to: • Aggregate software spend where appropriate to improve pricing and commercial leverage, ultimately creating savings in this area. • Reduce duplication and administrative burden associated with repeated procurements • Introduce greater cost transparency through open book and cost plus models • Access meaningful value added services such as Software Asset Management (SAM), optimisation and audit support • Enable more proactive planning, renewal management and vendor negotiation • Retain flexibility to buy outside the framework where this represents better value or lower risk Our emerging proposal is to put in place a single supplier value added reseller framework to act as a strategic aggregation and enablement layer between us and the wider software vendor market. Key features of the proposed model include: • Cost plus, pass through pricing for software licences • Pre agreed framework terms and conditions • Structured and transparent discount mechanisms • Support for both large strategic vendors (e.g. hyperscalers) and niche software providers • Non exclusive framework design The scope under consideration includes, but is not limited to: • Commercial off the shelf software licensing • Software maintenance and renewal management • Licence compliance and audit support • Software Asset Management (SAM) and optimisation • Pre and post sales technical and commercial advice • Price benchmarking and competitive price comparisons • Management of vendor relationships and deal registration • Asset recording and licence position reporting • Hardware and related services The appointed supplier would support the supply of software and associated value added activities as the sole supplier on a single supplier framework. The purpose of this engagement is to explore viable commissioning options and assess market interest in delivering key services. The insights gained will help the FOS shape any future procurement strategy. This is preliminary market engagement only, not a call for competition and not scored. FOS is seeking input from organisations with expertise in the software sector to understand market capability and procurement considerations. We are seeking insight and feedback from potential VAR providers on our initial approach, particularly around the delivery of a cost‑plus passthrough model for software procurement and the range of value‑added services that may accompany it. This activity is intended to explore market capability and gather insight only. It focuses on understanding the VAR market’s ability to support our requirements and does not involve supplier selection, down‑selection, or any form of bid evaluation.

Classification

  • CPV48000000 — Software package and information systems

Lots

  • Lot 1Value not stated

Documents and notices

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
pqq_58
Main Procurement Category
goods
Above Threshold
Yes
Status
planning

Legal basis

Id
2023/54
Scheme
UKPGA

Techniques

Has Framework Agreement
Yes

Communication

Future Notice Date
22 Jun 2026, 23:59

Lots and requirements

Entry 1
Id
1
Has Renewal
Yes
Status
planning

Contract period

Starts
2 Nov 2026, 00:00
Ends
1 Nov 2030, 23:59
Max Extent Date
1 Nov 2033, 23:59

Items and delivery

Item 1
Id
1
Related Lot
1

Additional Classifications

Entry 1
Scheme
CPV
Id
48000000
Description
Software package and information systems

Planning and budget

Milestones

Entry 1
Id
engagement
Type
engagement
Description
Interested suppliers are invited to complete a qualitative questionnaire based on the prospectus by 8th May 2026. The questionaire and prospectus can be accessed via our eSourcing tool Jaggaer here: https://procurement.financial-ombudsman.org.uk. Registration is required on the portal in order to access the prospectus and questionaire. Where further clarification is helpful, the Authority may also hold bilateral discussions with some suppliers regarding their questionnaire responses. These bilateral sessions, if required, are expected to take place w/c 25th May 2026 via Microsoft Teams.
Due
8 May 2026, 23:59
Status
scheduled

Documents

Entry 1
Id
035749-2026
Document Type
marketEngagementNotice
Notice Type
UK2
Description
Preliminary market engagement notice on Find a Tender
Published
20 Apr 2026, 15:25
Format
text/html

Buyer, suppliers and contacts

Organisation 1
Name
Financial Ombudsman Service Limited
Id
GB-COH-03725015

Identifier

Scheme
GB-COH
Id
03725015

Address

Street Address
Exchange Tower, Harbour Exchange Square
Locality
London
Postal Code
E14 9SR
Country
GB
Country Name
United Kingdom
Region
UKI42

Contact

Name
Chris Jones

Roles

buyer

Details

Classifications

Entry 1
Scheme
UK_CA_TYPE
Id
publicAuthoritySubCentralGovernment
Description
Public authority - sub-central government

Recorded locations

  • Buyer location · London · UKI42 · E14 9SR · United Kingdom

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 035749-2026Preliminary market engagement notice on Find a Tender ·