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PROCUREMENT OPPORTUNITY

Provision of a Managed Reactive IT Support Service

Sunderland City Council · award, contract

Tender information last checkedLast checked 2 Oct 2026, 20:16.

Opportunity overview

Please note this contract has already been awarded and is being published for transparency purposes only. Sunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service.

Awarded to

Amounts belong to published awards or contracts. Where several suppliers share one value, it is labelled as shared and is not a supplier-specific allocation.

Phoenix Software Limited

Matched by number
Contract value
£47.1k
Awarded
Not supplied
Contract signed
19 Apr 2026
Award ID
035648-2026-1
Status
active
Identifier
GB-COH 02548628
Location
York, UKE21, YO42 1NS, United Kingdom

Classification

  • CPV72261000 — Software support services

Lots

  • Sunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service. The contract is for a period of 12 months, which is due to commence on 1st May 2026. The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).Value not stated

Published notice details

Additional information from the published procurement release. Fields appear only when supplied by the source; check the original notice and tender documents before acting.

Scope, procedure and submissions

Id
ocds-h6vhtk-068659
Status
complete
Main Procurement Category
services
Procurement Method
limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Why this procedure was chosen
The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14). The above Framework was procured via The Public Contracts Regulations 2015.

Legal basis

Id
32014L0024
Scheme
CELEX

Classification

Scheme
CPV
Id
72261000
Description
Software support services

Covered By

GPA

Procedure reasons

Entry 1
Scheme
TED_PT_AWARD_CONTRACT_WITHOUT_CALL
Id
D_OUTSIDE_SCOPE
Description
The procurement falls outside the scope of application of the directive

Lots and requirements

Entry 1
Id
1
Description
Sunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service. The contract is for a period of 12 months, which is due to commence on 1st May 2026. The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).
Has Options
No
Status
cancelled

Award criteria

Criteria

Criterion 1
Type
price

Items and delivery

Item 1
Id
1
Related Lot
1

Delivery locations

Entry 1
Region
UKC23

Buyer, suppliers and contacts

Organisation 1
Name
Sunderland City Council
Id
GB-FTS-139398

Identifier

Legal Name
Sunderland City Council
No Identifier Rationale
notOnAnyRegister

Address

Street Address
City Hall, Plater Way,
Locality
Sunderland
Region
UKC23
Postal Code
SR13AA
Country Name
United Kingdom

Contact

Name
Virginia Ainsley

Roles

buyer

Details

Classifications

Entry 1
Scheme
TED_CA_TYPE
Id
REGIONAL_AUTHORITY
Description
Regional or local authority
Entry 2
Scheme
COFOG
Id
01
Description
General public services
Organisation 2
Name
Phoenix Software Limited
Id
GB-COH-02548628

Identifier

Legal Name
Phoenix Software Limited
Id
02548628
Scheme
GB-COH

Address

Street Address
Blenheim House, York Road, Pocklington
Locality
York
Region
UKE21
Postal Code
YO42 1NS
Country Name
United Kingdom

Roles

supplier

Details

Scale
large
Organisation 3
Name
FAO Glenda Malone, Head of Procurement, Sunderland City Council
Id
GB-FTS-180402

Identifier

Legal Name
FAO Glenda Malone, Head of Procurement, Sunderland City Council

Address

Street Address
Plater Way, City Hall
Locality
Sunderland
Postal Code
SR1 3AA
Country Name
United Kingdom

Contact

Roles

reviewBody

Award information

Award 1
Id
035648-2026-1
Title
Provision of a Managed Reactive IT Support Service
Status
active

Related lots

1

Suppliers

Supplier 1
Id
GB-COH-02548628
Name
Phoenix Software Limited

Contracts and changes

Entry 1
Id
035648-2026-1
Award ID
035648-2026-1
Title
Provision of a Managed Reactive IT Support Service
Status
active
Date Signed
20 Apr 2026, 00:00

Value

Amount
47,100
Currency
GBP

Recorded locations

  • Buyer location · Sunderland · UKC23 · SR13AA · United Kingdom
  • Delivery location · UKC23

Notice and amendment history

1 published notice version reviewed by ProcuraAxis.

1 VERSION
  1. 035648-2026award, contract ·